Rated 4.2 out of 5 by 152
Rated 3 out of 5 by Tash2013 Of my many stays at this hotel, this one was the worst
We have stayed at this hotel at least a dozen times. The remodeling is well done and the facility was neat and fresh.
I would not recommend this facility over Thanksgiving weekend. The service was lackluster. The property was understaffed in almost every area.
Check in was slow and tedious. We waited a long time for our luggage to be delivered.
The food was mediocre and a poor value. The breakfast buffet is nothing like it used to be. It was more like a third tier "Breakfast is Free" hotel chain.
The decorations were uninspired. The dinner tables were decorated with a single gourd. We were embarrassed for you.
We had to ask for our room to be cleaned—this has never ever happened before.
There was not much to do. Only one fire pit for the entire hotel. When it is cold, there are no other activities.
Usually the outside gardens are meticulously manicured. This time, lots of leaves and debris. Also, lots of used towels around heated pool and hot tub.
We had planned to go to the spa, but because the service was so poor in every other area we decided against it.
December 1, 2013
Rated 5 out of 5 by Nebbie This hotel is a great place for a retreat!
I was so blessed to have received the quiet and peaceful time of rest that I so badly needed. The atmosphere was perfect, the food was great, and the service was wonderful. I just wish that I could have stayed a few days longer.
November 25, 2013
Rated 5 out of 5 by Savannah64 Relaxing Atmosphere
Room was very nicely updated...but it smelled.
Carpet needed to be cleaned
November 25, 2013
Rated 1 out of 5 by G297 Recent Visit
We were visiting for the Motor Festival Nov. 2013. The floor plan or the layout of the hotel leaves a lot to be desired. As you entered the main entrance & check in, I learned that the nearest elevator was at the far end of the hotel.(Most hotels elevators are near your check in point so you can have access to your room, our was on the 3rd floor.) This month I was 73 years old and have been treated for COPD by my doctor. It was extremely difficult to walk from the front desk to the elevator and from the elevator back to my room. Over the years I have never seen or visited a hotel where the elevator was on the opposite end of the complex. I was so uncomfortable my wife & I decided that not to walk this distance to my room every day we would check out first thing in the morning.
November 7, 2013
Rated 5 out of 5 by GERR Great stay.
Staff was extremely professional and attentive. Was one of the best vacations that we have had. Thanks to all.
November 23, 2013
Rated 4 out of 5 by Wendy77 What a resort!
The Westin was beautiful inside and out. Our room was spacious with clean lines and a comfortable bed. We loved the outside areas with the koi pond, waterfall, pools, hot tub, and greenery. The staff was courteous and helpful, and the breakfast buffet was wonderful! We will stay here again!
November 18, 2013
Rated 5 out of 5 by RidingIntoHistory Hilton Head Island Motoring Festival
We stayed at the Westin at Hilton Head Island for the Hilton Head Island Motoring Festival. They were the host hotel. They did a wonderful job accommodating guest during the festival. I would stay there again next year!
November 4, 2013