Rated 5 out of 5 by golfer2 Enjoyed the stay except for front desk incident
Everything was enjoyable except for the fact that my key stopped working at 12 PM instead of 3 PM on the day of checkout. When I went to the front desk to have the key updated the attendant had an attitude and said checkout was at noon so I showed her the email on my iPhone declaring extended checkout and then she updated the key. The person was not Jenn but another girl with blonde hair working that day 12/8 around 1245 PM. Your system should reflect what the email states to avoid this in the future.
December 9, 2013
Rated 5 out of 5 by Billbo Hotel very modern & convenient
Our Thanksgiving getaway from snow & ice got off to a great start thanks to the Concierge, CM, as I contacted her ahead of arrival and she had Thanksgiving dinner reservations set up and other entertainment reservations worked on before arrival. Also, the bellman/valet were very helpful. The hotel is beautifully renovated in modern contemporary style. Fabulous beach & convenient golfing. Gorgeous grounds.
December 3, 2013
Rated 3 out of 5 by Tash2013 Of my many stays at this hotel, this one was the worst
We have stayed at this hotel at least a dozen times. The remodeling is well done and the facility was neat and fresh.
I would not recommend this facility over Thanksgiving weekend. The service was lackluster. The property was understaffed in almost every area.
Check in was slow and tedious. We waited a long time for our luggage to be delivered.
The food was mediocre and a poor value. The breakfast buffet is nothing like it used to be. It was more like a third tier "Breakfast is Free" hotel chain.
The decorations were uninspired. The dinner tables were decorated with a single gourd. We were embarrassed for you.
We had to ask for our room to be cleaned—this has never ever happened before.
There was not much to do. Only one fire pit for the entire hotel. When it is cold, there are no other activities.
Usually the outside gardens are meticulously manicured. This time, lots of leaves and debris. Also, lots of used towels around heated pool and hot tub.
We had planned to go to the spa, but because the service was so poor in every other area we decided against it.
December 1, 2013
Rated 5 out of 5 by ekmetz four days away with the kids
We decided to try Hilton head for the first time .it was our anniversary and yes we had the kids with us. I had booked a king size bed and a pull out couch room .Krystin at check in notice I had the kids and did ask if we wanted 2 queen beds . I explained it was our anniversary and I really wanted the room with the king bed and the pull out couch the kids are little and they like the couch .Krystin delivered and we got the room and ocean view also . the room was beautiful colors they used to decorate are so perfect for the area we were in very soothing beach feel .I loved the bathroom the floors are so beautiful. my only concern was that while a in the shower all soaped up or rinsing out conditioner the tub becomes very very slippery as there are no grips on the tub floor . yes the tub looks great without them but it might be a hazard to the elderly or small children. we retuned back to our room one evening to find a bottle of champagne and chocolate strawberries , I called the front desk to ask why, thinking they were delivered to the wrong room . well Krystin at the front desk sent them and wished us a happy anniversary . thank -you, thank-you, that made our stay !!!
the pool area and all the grounds are just beautiful . I would love to come back and see it in warmer weather . it was very cold the days we visited but the kids and my husband did go swimming in the heated pool. also the hotel is located right on the beach so nice to get up and walk on the beach when ever you want.
December 2, 2013
Rated 1 out of 5 by G297 Recent Visit
We were visiting for the Motor Festival Nov. 2013. The floor plan or the layout of the hotel leaves a lot to be desired. As you entered the main entrance & check in, I learned that the nearest elevator was at the far end of the hotel.(Most hotels elevators are near your check in point so you can have access to your room, our was on the 3rd floor.) This month I was 73 years old and have been treated for COPD by my doctor. It was extremely difficult to walk from the front desk to the elevator and from the elevator back to my room. Over the years I have never seen or visited a hotel where the elevator was on the opposite end of the complex. I was so uncomfortable my wife & I decided that not to walk this distance to my room every day we would check out first thing in the morning.
November 7, 2013
Rated 5 out of 5 by Nebbie This hotel is a great place for a retreat!
I was so blessed to have received the quiet and peaceful time of rest that I so badly needed. The atmosphere was perfect, the food was great, and the service was wonderful. I just wish that I could have stayed a few days longer.
November 25, 2013
Rated 5 out of 5 by Savannah64 Relaxing Atmosphere
Room was very nicely updated...but it smelled.
Carpet needed to be cleaned
November 25, 2013
Rated 5 out of 5 by RidingIntoHistory Hilton Head Island Motoring Festival
We stayed at the Westin at Hilton Head Island for the Hilton Head Island Motoring Festival. They were the host hotel. They did a wonderful job accommodating guest during the festival. I would stay there again next year!
November 4, 2013