The Westin Galleria Dallas

  • 13340 Dallas Parkway
  • Dallas,
  • Texas
  • 75240
  • United States
  • Map

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Age Requirement Policy

Guests must be 21 years or older with valid identification to reserve a room.

Rated 4.3 out of 5 by 354 reviewers.
Rated 4 out of 5 by Location The Westin Galleria, Dallas is a wonderful hotel. We use it several times a year as a place to stay and shop. However, the quality of the stores in the mall has been going down. Several of our favorite places ae no longer there. This should be a concern for you. July 21, 2014
Rated 5 out of 5 by Our Place to Stay My wife and I have made this our place to stay when in Dallas. We've stayed the last two times on our anniversary and have always been pleased. The staff is great and always friendly. The valet service is efficient and fast. The front desk was very friendly. He gave us a free breakfast as an anniversary gift which was a nice gesture. The gentleman who took us to the room was the same one as last year and was extremely helpful. I called ahead to say we would be in late and that was handled without issue. One thing we would like however would be a little larger mini-frig, but not a big deal. It's nice being next to the mall for late night walks. The rooms are a little larger than some of the others so that was nice. We'll be back for sure. Who knows, maybe next year on our 45th anniversary. June 20, 2012
Rated 5 out of 5 by A weekend to remember My wife and i spent the weekend at the hotel as part of attending a conference. The starting point of any conference is usually the hotel -- if it is not right the rest usually goes downhill as well. Well, with Westin Galleria we hit a home run, the room and the staff were excellent and were proactive. It flowed from that to all the other activities we participated in -- the conf , to enjoying the mall and the meals both within the hotel and nearby. Just a wonderful weekend. Thanks the patels June 3, 2013
Rated 4 out of 5 by Room was spacious I recently stayed at the Westin Galleria while on business in Dallas. It was a pleasant experience from the moment I checked in through to check out. Special recognition to Patrick on the front desk that insured my ��Lifetime Gold” status was recognized with a room upgrade, provided hotel/facility information and extra bottled water for my stay. The location of this hotel is unique as it is seamlessly integrated into the upscale Galleria Shopping center which offers additional restaurants and activities. The hotel exercise room and outdoor pool is also top notch. I also appreciated the additional square footage and higher ceiling in my room. The all marble bathroom appeared to be recently renovated with a wide glass sliding door into it which added to the spacious feeling of this accommodation. February 1, 2013
Rated 5 out of 5 by This hotel has great customer service. The rooms are a great size, the beds are plush, so comfortable and clean. Customer service was excellent. Great stay. July 28, 2014
Rated 5 out of 5 by good stay, sleep, and service the checkin and check out processes were without issue. the service (special room accommodations were also seamless and without issue). sleep was smooth and the stay too. the almost ridiculously low rate was good too. A+++++++ July 21, 2014
Rated 5 out of 5 by Love this hotel for all it's amenities The staff was helpful at check in and made accommodations for an adjoining room the next night. July 28, 2014
Rated 5 out of 5 by The most comfortable beds!! Once you crawl into these comfy beds you won't want to leave! July 29, 2014
Rated 4 out of 5 by Jackson's trip not overly dog friendly, had my dachshund with me, front desk not so nice, but valet guys were awesome and took care of both of us. July 25, 2014
Rated 2 out of 5 by hotel nice place on augst17 I was in you hotel at 8 or 9 in the evening was tired that I wanted to rest when I go to the bed was full of hair soon I call to service express very nice lady answered me and told me that fell sorry and gave me the options that if I wanted to move to another room or if send a person to clean the bed I choose the 2 option at 10 pm I still awake after that I already I was not comfortable and I go check everything and I found the air conditioning window was full of dust August 20, 2012
Rated 4 out of 5 by Not my best stay I stay at this property when busines brings me to Dallas, about six times a years. My most recent stay was a little challenging. I want to use my SPG account to waive the business center fee for internet and printer usage, but it was not tied to my reservation. The front desk agent literally argued me down, stating I did not have an account. When we found it, he blamed the mix up on my secreatary rather than accept the possibility that the reservation agent, misspelled my name. October 22, 2012
Rated 5 out of 5 by A nice surprise I stay at this hotel very very often but I'm still just Gold but last week, they let me use the executive suite where you can use the business facilities, have breakfast, evening snacks. It was great! And I would like to say that the hostess in the morning is superb. She is very helpful, glad to see me, happy to do her job, but it doesn't come across as obsequious. I really liked her. June 20, 2014
Rated 5 out of 5 by Weekend Getaway We wanted a different experience but instead chose this site because of its closeness to home and its amenities. We chose very well! Everything was top notch and we never left the property during our stay. Kudos to Westin Galleria Dallas for making our weekend getaway a wonderfully memorable experience. July 7, 2014
Rated 2 out of 5 by Construction, Construction Let me start by saying that I have stayed at Westin properties for over 20 years. We stayed overnight for an event being hosted in the hotel. The room was very nicely appointed. The hotel is beautiful. The room service menu is a bit pretentious. Construction started at 9:30 am Sunday with jackhammering that shook our room across the hotel and up 10 stories. Construction at 9:30 on a Sunday??? I would recommend this hotel once their construction is finished, but not now. January 13, 2014
Rated 5 out of 5 by Hotel Hotel is excellent Hotel is excellent Hotel is excellent Hotel is excellent July 25, 2014
Rated 2 out of 5 by A Few Problems This hotel has great potential but we encountered a few problems. The sink in our room did not drain, and the toilet seat moved around when we sat on it. The hotel gave us complimentary breakfast coupons when we complained, and we had to wait 45 minutes to get our food because the printer wasn't working and the kitchen wasn't getting the orders.... Otherwise everything was great. And the fitness center was really nice with complimentary water and they had headphones too. March 18, 2013
Rated 4 out of 5 by Great Hotel!!!! Hotel was beautiful! Staff at front desk was not very friendly, all they wanted was to check us in and check us out. I work at a hotel and I know this is very important for a guest experience. I called down 1 morning to Service Express and I believe Gus ansered the phone because while trying to open the curtain,the curtain rod broke. Gus was very polite and got someone to fix it right away. Attitude was great. Thanks Gus!!! May 26, 2014
Rated 4 out of 5 by A Nice Hotel This was my first time in this hotel in maybe 5 years or so. It's a great facility and the staff were very helpful. I'll stay here again. The Second Floor restaurant was great. July 19, 2014
Rated 4 out of 5 by Company Conference for 60 The staff was very responsive to requests and ready with quality settings for every meal. The rooms were quiet and comfortable. The three days were a pleasurable experience for everyone. July 17, 2014
Rated 3 out of 5 by Tired Room Overall the hotel is nice but the room was very tired and in need of updating. The bathroom tile looked old and the grout was discolored...possible mildew. July 19, 2014
Rated 5 out of 5 by Great room, but they missed a detail Lovely room with nice linens, big window seal complete with pillow, great shower (though it took a long time for temperature changes to occur.). Only negative - I had asked for a quiet room away from elevators and ice machines because I'm a light sleeper. Checked in around 3:30 and was given a room one door away from elevator and across the hall from the ice machine. Even if the hotel was full, I was there early enough so they could have accommodated that request. December 14, 2012
Rated 5 out of 5 by Come for Business But want to come back Though my visit was short (a one night stay), I definitely want to come back! For a business venue it included all necessary amenities and had the bonus of perfect hospitality staff. These individuals went above and beyond all expectations to ensure we were satisfied. The StayFit theme was a great addition to the mall. The rental of workout gear was great and such a bargain with all top of the line equipment in the workout room. I truely enjoyed my short stay. September 27, 2013
Rated 3 out of 5 by internet fee and rate First of all, I stayed at the Westin because I attended the Black & White Ball. At the time of reservation, I did not know there was block rate, when I called back I was told computers were down, when I called again, I was told the rate was no longer available. Secondly, all they I may have missed the notice, I think it is outrageous that an establishment of this quality would charge a daily rate for internet wireless internet. Motel 6 doesn't even do that. August 27, 2012
Rated 3 out of 5 by This hotel neews some serious renovation After checking in after a long day and being awake since 4 am for the early morning flight, I am sitting on the desk and working and hear water dripping, I see the wash basin is full and water all over the bathroom floor, no tap is on.. the muddy dirty water coming from inside. Hotel is kind enough to change the room, second day when i come back from work. both the phones in the room are continuously ringing, no calls, nothing they are just ringing... after 2 reminders and waiting for 1 hour.. someone comes to attend to the problem. good news....another change in room. 2 basic problems - bedside phone does not work and Air Con is not effective. I simply ignore that and checkout in the morning as early as I can wake up. 2 days..3 rooms... in a premium property of Dallas and that too a Starwood. Never had this kind of experience. June 28, 2013
Rated 5 out of 5 by First-class audio-visual team I present at a number of corporate events and I have to say the crew running our event was top-notch. Very skilled, accommodating, professional and attentive. They seemed every bit as dedicated to success as we were. My presentation in particular was quite complex, 2 presenters on 5 devices, switching between devices and apps with live cueing. They made everyone look/sound great with no glitches. I only wish I could bring them with me to the next "gig"! January 9, 2014
Rated 4 out of 5 by Breakfast - room for improvement Breakfast - I ordered the poached eggs, bacon and breakfast potatoes. 1. Poached eggs were way overcooked 2. Bacon was so soggy 3. Onions in the breakfast potatoes were too caramelized and the whole dish was soggy! Also, other SPG locations have some kind of bread served alongside this meal option. No option this time. Absolutely love that $5 fitness clothing/shoes rental option. Have never seen it, would love to see it in other Westins/SPG properties. October 17, 2013
Rated 5 out of 5 by A Fabulous Run Stayed at the Westin Galleria for 2.5 years (whew) and can only say great things - but most of all, highly recommend the staff in the hotel and in the 2nd Floor restaurant. Find the following people and tell them Karen sent you: Front Desk: Munya, Carolos, David, Mitchell, Michael, Ashely, Gus and Alia. Susan the concierge - fab! Ana and Liliana in the concierge lounge. Bell Staff: All of them just great! 2nd Floor - find Tim, Kelly, Jose, and Mallory. June 1, 2013
Rated 2 out of 5 by Not so great this time Made my reservation online. Room was ice cold when I entered even though thermostat was set on 80! I called about it several times and it finally got to a comfortable temperature. The next day, the same thing happened. It was being controlled by the engineering dept-I said that I would prefer to do it myself!!! The last morning I ordered breakfast...two eggs scrambled, well done with cheese on top...I got two eggs over easy with cheese on top-gross!!! May 6, 2013
Rated 4 out of 5 by Nice hotel I enjoyed the hotel very much. The staff was very helpful. Bellmen, people from front desk and specially Susan, the concierge were very nice. The only 2 things I would comment is that the rooms need more light and that both days my room was not made by 3:00pm which I thought was really annoying. I hope they pay more attention to the cleaning times. I also requested on the first day a hairdryer ( the one on the room not working) and it never arrived! May 27, 2013
Rated 5 out of 5 by Nice and Polite Staff Plus Great Room Nice and polite staff here plus our room was very big and had a nice view. We also got an Executive room for a decent rate, which gave us access to the lounge, including a nice breakfast. Overall, the place was great. July 7, 2014
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