Rated 5 out of 5 by Neimangirl2 The staff were very helpful friendly
This hotel went beyond there means to make me and my family feel welcome. I would recommend anyone to stay here at this hotel. I felt so well treated and like royalty.
August 19, 2013
Rated 4 out of 5 by RBB29 Great Hotel, please turn down the scent in the Lobby
Wonderful hotel, but very inconsiderate of people with allergies. There is a fragrance in the lobby, which is very strong, that effects guests with allergies in a negative way. That is the only issue with this hotel, the staff, food and room were above average.
May 2, 2013
Rated 3 out of 5 by Amy75 Staff
Staff was not kind. Double charged my card, told me they would take care of ASAP. Three days later and a visit to the manager and multiple calls this was taken care of. I was there 4 days and also, the pool was broken!
July 17, 2013
Rated 5 out of 5 by Sbeavers Concierge
Susan, the concierge, is a shining asset of this hotel. She goes above and beyond for all and everyone adores her. I am certain she is the reason so many customers form a relationship with the westin galleria and return there time after time and year after year.
September 30, 2012
Rated 4 out of 5 by David62 Great place to stay!
Beautiful place, extremely nice rooms. My only complaint was that I could not cool the room to my liking. It seemed no matter what I set the thermostat on, the room maintained a steady preset temperature. In spite of the lush bedding I did not sleep very well.
September 20, 2012
Rated 5 out of 5 by tiger13 This Hotel has evrything you would need for a vacation stay or a getaway stay.
My daughter and I went to Dallas for a getaway shopping week end and it was fabulous! We spent one of the days at the wonderful pool and had a GREAT time !! We will be returning!!
August 6, 2013
Rated 5 out of 5 by Grandmona MY room was fabulous.
I absolutely love this hotel. My room was spacious, luxurious, spotless, & comfortable. Upon arrival, we were treated to complimentary gourmet cupcakes & bottled water. The staff was very courteous, helpfull, and friendly. We will definately be returning.
January 9, 2013
Rated 3 out of 5 by susan comfort
I have stayed in Westins before and was shocked by how uncomfortable our bed was. It was almost as if they forgot to put the topper on the bed. It was hard as a rock. Neither my husband nor I could sleep. We finally took a sleeping pill at 2:30am.
May 6, 2013
Rated 5 out of 5 by DoctorDirector Perfect 10
This was my first stay at a Westin hotel. The facility was beautiful and well appointed. The staff were courteous and readily available. The food was the best "hotel food" I have ever had! Kudos to Westin Galleria for showing us what great looks like!!!
February 9, 2013
Rated 3 out of 5 by Stuie Nice property; pitiful internet connection
Very nice property, with good meeting rooms, retail, and restaurant/bars. Fitness center is nice too. The internet connection was painfully slow, and continuously got disconnected. Until that's addressed, I would not stay here for business again.
May 3, 2013
Rated 1 out of 5 by Travel123 Sky Rooms are not to Grand!!!!
Hotel does not upgrade Platinum level to suites even though suites are available. The sky rooms are the smallest rooms in the hotel. It is a not a upgraded room compared to a standard room. At least a standard room as a window seat with a view!
April 14, 2013
Rated 5 out of 5 by Meggie This hotel has a great location and excellent staff
We had some mix ups that were easily and quickly corrected. But they were minor. The staff was very warm, welcoming and provided excellent service.
The surrounding restaurants had great food and friendly service as well.
Yes, I will be back!
April 13, 2013
Rated 4 out of 5 by BKP07 Very nice hotel in a convenient location.
I was in Dallas for 4 days on business, and the hotel hosted a very nice convention. Downsides were small, but the room pillows were very soft making it hard to sleep and there were no vending machines or gift shops available inside the hotel.
February 11, 2013
Rated 5 out of 5 by Kyle74 This hotel has an excellent Executive Club Lounge
The Executive Club Lounge was excellent. The staff was wonderful and took excellent care of my family and I. The breakfast offering were the best ever. Would certainly recommend them to everyone!
July 16, 2013
Rated 5 out of 5 by Wyatt2013 Always a Pleasure
The Westin at the Galleria is always a pleasure. Excellent staff, great location and "upscale" without the stuffiness. Seems to be a significant amount of staff turnover at the reception desk, but they are all polite, professional and helpful.
December 18, 2012
Rated 5 out of 5 by Dokester A Great Westin Experience
For a property that's been around a while, the Westin Galleria in Dallas is at the top of its game. The staff and rooms were wonderful. The Club was spacious and welcoming, with terrific employees on duty.
Thanks for doing everything right.
October 17, 2012
Rated 4 out of 5 by Rasheed It's always a pleasure staying at the westin
Me my wife and my 2 yr love this hotel. When we hit Dallas we always stay at Westin Galleria. Jamie at valet is cool. Friendly staff
August 13, 2013
Rated 2 out of 5 by chayo Good Location
Was not very impressed with the hotal. The carpet was kind of old on 9th & 16th floor. the pool was not open early for guests being there for the hispanic convention.
July 29, 2013
Rated 3 out of 5 by NoFragrance2012 Frangrance free
One thing that drove me crazy was the fragrance that permeated the lobby and 2nd floor right out into the mall.
I dont know who thinks that pot pourrie stuff is nice. It is the main reason I would think twice about staying here again.
December 10, 2012
Rated 5 out of 5 by Acer Hotel has it all!
Great high end hotel chain. Wonderful pleasant and professional customer service, and lots of amenities available!
Location couldn't be better. Connected to a fantastic shopping mall, and has close freeway access for venturing out.
March 30, 2013
Rated 3 out of 5 by GMA73 This hotel was lacking in hot water!
My granddaughter and I did not have hot water for shower on two occassions. Also, we were not allowed enough towels and wash clothes and had to always ask for more. The hotel was nice for the convenience of shopping at the Galleria.
March 6, 2013
Rated 5 out of 5 by Steph22 This hotel was a wonderful experience
The staff was friendly and rooms were wonderful!! I took my daughter and friend for an "American Girl" getaway. The weekend was perfect. They served us cupcakes that were so good! I am ready to have an "American Girls" getaway!!!
January 30, 2013
Rated 5 out of 5 by ScooterPop Best Rest and Relaxation
This Westin Facility has excellent Staff and Accommodations. I needed to Rest and Relax and I DID. The Galleria Mall and Restaurants are definitely a Plus. This is a 5 Star when their Spa is built.
June 28, 2013
Rated 5 out of 5 by Waco713 Relaxing weekend
Updated and large rooms were very comfortable. Fitness Center very clean and well equipped. The chilled cucumber scented towels were a nice touch after the workout. Bell staff very courteous and helpful. Will definitely return.
August 15, 2012
Rated 5 out of 5 by DANIEL1212 CORPORATE EVENT!
If you want to work with a company that will go above and beyond the Westin is the place to go. They will help you with everything from begining to the end. They have the best staff to help with everyones needs.
January 3, 2013
Rated 4 out of 5 by Amy99 comfort
Everything was great except the whole floor was too warm. The room would not cool off until I called downstairs to complain, then electronically they were able to allow me to drop the temp in the room. Sneaky.
February 4, 2013
Rated 3 out of 5 by KeithNancy no coffee in rooms!!!
All hotels have coffee in the rooms except Westin Galleria, even starwood gold members don't get it
August 10, 2013
Rated 5 out of 5 by Marie56 Has everything you need,...
Great location in north Dallas. Entry to mall easy and safe. Staff wonderful, in-house restaurant really good. Everyone was top notch in their attitude and approach to all things regarding "service".
April 24, 2013
Rated 4 out of 5 by Shiraz Dallas/westin
I was very pleased with our SPG reception..the hotel is a beautiful property and a great location. OUr room and view were exceptional.. al biet.. NO COFFEE or HOT WATER in the room :)><><><><><><><><><><
October 31, 2012
Rated 5 out of 5 by tf98 home away from home
We stayed for four nights and it was a very good experience. We enjoyed the fitness center and especially the close proximity to the mall made shopping handy for my wife. Overall we enjoyed our stay.
March 26, 2013