Rated 5 out of 5 by miss50 Had a great time here
had a very pleasant stay here. all needs were met quickly and efficiently, food was wonderful, and loved the access to the mall
December 12, 2013
Rated 2 out of 5 by HopJim93 Unusual issues
A number of unexpected issues:
-No elevator from parking garage. Had to carry luggage up stairs though ice and snow
-Did not clear ice off entrances. Would have at least expected some paths.
-Elevators within hotel only 50% working. Had to wait 20+ minutes by elevator to get to room.
-Alarm clock in room set at 6AM. Most good hotels have maids check this.
December 9, 2013
Rated 3 out of 5 by sm1159 Smokey and horrible elevators
As a Dallas resident I have not stayed here before because I did not have a need. My company had their Christmas party there so we decided to get a room. I was glad to test it out so I could recommend to friends and family a nice hotel. I was very surprised this was not a better experience, I normally would not go through the trouble to fill this out but the experience was so bad I think it warrants a review. The first thing after check-in was to take our bags up to our room on the 7th floor. We waited outside the elevator for almost 15 minutes before one came along. There were 6 elevators and 3 of them were not running at all. We finally squeezed into one leaving several people that had also been waiting behind, as the line for an elevator was about 15 people long. Once the doors opened to the 7th floor we were greeted a very strong stench of cigarette smoke. I do not remember actual smoke now that I think about it but the smell was so strong it was like someone was smoking right there. Our room was at the end of the hall and the smell lingered all the way down and into our room. We went to the party and returned at 11 pm to a room that smelled as though someone was smoking in it. I called downstairs and they sent security upstairs. I dont know if this did anything because it stunk so bad the whole night and morning. It seemed as though that was a smoking floor or had once been. I do not appreciate this type of second hand smoke. I thought this was more of a luxury hotel in the heart of Dallas, it did not seem like that to me. I would not recommend this to anyone. A friend of ours stayed in the hotel and said they had an argument with the valet. They also thought our room smelled disgusting. We had to take the back stairway to get down instead of the elevator which was freezing cold due to the weather outside.
December 9, 2013
Rated 5 out of 5 by suzyq4866 Staying here is a must!
I stay at this hotel every year for a mother daughter weekend. The hotel is very nice and welcoming but it is the staff that really makes this place special. Everyone was so kind and eager to make our stay special and they succeeded. Our stay was wonderful and we made memories that we will cherish for years to come.
December 6, 2013
Rated 5 out of 5 by Ed56 Outstanding Hotel
Our stay at the Westin Galleria was fabulous; the location and facilities were excellent. We will be back!
December 3, 2013
Rated 2 out of 5 by ME1986 Valet
As we were checking out on Thursday Nov 21, I called to get the car brought to front by valet. Got downstairs with luggage to leave...saw my car out in rain...not under the covered drive through. Had to go find valet to get my keys...with no offer to load luggage...I them went in rain to load the luggage. Totally unacceptable service for a $27 per night additional charge!
November 22, 2013
Rated 2 out of 5 by charlie331 did not pass muster
This hotel although upgraded, had a definite musty or grease trap smell on the floor. The temperature in the room could not be controlled, it is almost as if they had a motion detector running the a/c. As you slept it went from 50 to 80 degrees in the room. I had to call to ask how to work the shower, and then the next day the maid left water standing in the tub. NOT my expected experience at a WESTIN. There for a convention mtg and the food/drink at the various breaks was minimal and not very tasty. I was thoroughly disappointed with Westin Brand on this one.
November 15, 2013
Rated 5 out of 5 by smuparent second home
this is my most favorite hotel in the world. Since my daughter attends SMU, I have stayed here many times and gotten to know the staff. Everyone is so nice and they make me feel at home.
Being spg member and being taken care of in the morning and afternoon at the spg lounge is my favorite time
October 11, 2013