Rated 5 out of 5 by MAD62 Dallas 5/24/14
First time to stay at this Westin. Attended a wedding in the country. Long drive, tired and ready to relax. The young man at registration was young, on his game and very helpful. Our room was great and ready. Very pleasant stay.
May 26, 2014
Rated 5 out of 5 by Dorene4Jerry Management is terrific
When we checked in, the front desk was not helpful and several problems arose. However, when the General Manager became aware of the problems he immediately corrected everything beyond our expectations. Our stay ended up being wonderful!
October 27, 2013
Rated 2 out of 5 by pava Don't Stay
Check in was SLOW and uncaring (see the security video of my check-in as proof). The Executive Lounge was a total waste of my money. Why even offer it if the only feature is two tv monitors and soda? Especially on a Saturday night stay.
October 21, 2013
Rated 4 out of 5 by van58 A shopper dream
The lobby was beautiful and we were greeted by a very friendly and helpful staff. The room was nice and clean. Bed was a little firm, but not hard. The only problem we encounter was we were not sure where we were supposed to park.
May 6, 2014
Rated 3 out of 5 by Packerswinby1 Nice location
Location of hotel was great to airport and shopping mall. Was disappointed by the room maintenance, toilet seat needed repair and wall paper had to be replaced next to the shower door. Overall staff was very friendly and accommodating.
December 17, 2013
Rated 3 out of 5 by NoFragrance2012 Frangrance free
One thing that drove me crazy was the fragrance that permeated the lobby and 2nd floor right out into the mall.
I dont know who thinks that pot pourrie stuff is nice. It is the main reason I would think twice about staying here again.
December 10, 2012
Rated 3 out of 5 by PIE24 Week Long Stay
Very nice hotel, however customer service is very poor. Received food cold from room service. Had several bags with me on check out and no one offered to help. Made request for room cleaning and did not respond for quite some time.
April 7, 2014
Rated 3 out of 5 by GMA73 This hotel was lacking in hot water!
My granddaughter and I did not have hot water for shower on two occassions. Also, we were not allowed enough towels and wash clothes and had to always ask for more. The hotel was nice for the convenience of shopping at the Galleria.
March 6, 2013
Rated 5 out of 5 by Acer Hotel has it all!
Great high end hotel chain. Wonderful pleasant and professional customer service, and lots of amenities available!
Location couldn't be better. Connected to a fantastic shopping mall, and has close freeway access for venturing out.
March 30, 2013
Rated 4 out of 5 by Kassim10 ThreeNightStay
Overall I had a great stay and I liked the fact that I could get extra points by not having daily housekeeping.
I did not like the fact that the vent pointed directly at the bed with cold air blowing on your face as you slept.
April 14, 2014
Rated 5 out of 5 by Steph22 This hotel was a wonderful experience
The staff was friendly and rooms were wonderful!! I took my daughter and friend for an "American Girl" getaway. The weekend was perfect. They served us cupcakes that were so good! I am ready to have an "American Girls" getaway!!!
January 30, 2013
Rated 4 out of 5 by Stelliow SubstandardS
I was never recognized as an SPG member.
My room was very noise, since it was facing the toll road.
Could not change credit cards at check-in, since the front desk clerk did not seem to understand a simple request.
June 9, 2014
Rated 5 out of 5 by Waco713 Relaxing weekend
Updated and large rooms were very comfortable. Fitness Center very clean and well equipped. The chilled cucumber scented towels were a nice touch after the workout. Bell staff very courteous and helpful. Will definitely return.
August 15, 2012
Rated 4 out of 5 by GPE13505 Company Conference for 60
The staff was very responsive to requests and ready with quality settings for every meal. The rooms were quiet and comfortable. The three days were a pleasurable experience for everyone.
July 17, 2014
Rated 3 out of 5 by Amy75 Staff
Staff was not kind. Double charged my card, told me they would take care of ASAP. Three days later and a visit to the manager and multiple calls this was taken care of. I was there 4 days and also, the pool was broken!
July 17, 2013
Rated 4 out of 5 by AlicesDad A Nice Hotel
This was my first time in this hotel in maybe 5 years or so. It's a great facility and the staff were very helpful. I'll stay here again.
The Second Floor restaurant was great.
July 19, 2014
Rated 5 out of 5 by Lori802 Friendly and helpful staff!
This hotel had the friendliest and most helpful staff I have ever encountered in a hotel stay. Seriously! If I am in the area again, I will definitely stay here!
July 31, 2014
Rated 5 out of 5 by DANIEL1212 CORPORATE EVENT!
If you want to work with a company that will go above and beyond the Westin is the place to go. They will help you with everything from begining to the end. They have the best staff to help with everyones needs.
January 3, 2013
Rated 5 out of 5 by Shelly33 Love the window seat
Loved our stay. Very clean and comfortable. The window seat was our favorite part. loved sitting and watching the world go by. Love it being on the mall. We would definitely stay here again.
June 23, 2014
Rated 4 out of 5 by Amy99 comfort
Everything was great except the whole floor was too warm. The room would not cool off until I called downstairs to complain, then electronically they were able to allow me to drop the temp in the room. Sneaky.
February 4, 2013
Rated 5 out of 5 by Linden60 Amazing Hotel
This hotel was indeed amazing. Loved the room. Loved the Galleria. I am not familiar with Dallas but the hotel staff was so helpful with directions and suggestions.
Great time. Wish it was closer to my home.
August 5, 2013
Rated 2 out of 5 by Ev53 Not my favorite Westin!
One person at checking with 15 people waiting inline, not a welcoming stuff, restaurant is very weak and the stuff is at a local dinner level. $10 per day wifi, very short sided. Will not stay there again.
October 8, 2013
Rated 4 out of 5 by Shiraz Dallas/westin
I was very pleased with our SPG reception..the hotel is a beautiful property and a great location. OUr room and view were exceptional.. al biet.. NO COFFEE or HOT WATER in the room :)><><><><><><><><><><
October 31, 2012
Rated 4 out of 5 by Bo1958 Nice room, watch maid service
Even though I called and was told maid was to change sheets, I know for a fact she did not in 3 nights. Expected better.
August 17, 2014
Rated 5 out of 5 by Marie56 Has everything you need,...
Great location in north Dallas. Entry to mall easy and safe. Staff wonderful, in-house restaurant really good. Everyone was top notch in their attitude and approach to all things regarding "service".
April 24, 2013
Rated 5 out of 5 by tf98 home away from home
We stayed for four nights and it was a very good experience. We enjoyed the fitness center and especially the close proximity to the mall made shopping handy for my wife. Overall we enjoyed our stay.
March 26, 2013
Rated 5 out of 5 by ScooterPop Best Rest and Relaxation
This Westin Facility has excellent Staff and Accommodations. I needed to Rest and Relax and I DID. The Galleria Mall and Restaurants are definitely a Plus. This is a 5 Star when their Spa is built.
June 28, 2013
Rated 5 out of 5 by Alamovisitor Dallas Westin was wise choice
Excellent facility. Convenient to expressways. In the Galleria mall. Staff was attentive to needs. Comfortabe updated accommodations. Definitely will stay here again on next Dallas visit.
May 19, 2014
Rated 5 out of 5 by Kyle74 This hotel has an excellent Executive Club Lounge
The Executive Club Lounge was excellent. The staff was wonderful and took excellent care of my family and I. The breakfast offering were the best ever. Would certainly recommend them to everyone!
July 16, 2013
Rated 3 out of 5 by maxxxx11 Tired Room
Overall the hotel is nice but the room was very tired and in need of updating. The bathroom tile looked old and the grout was discolored...possible mildew.
July 19, 2014