Rated 4 out of 5 by Kassim10 ThreeNightStay
Overall I had a great stay and I liked the fact that I could get extra points by not having daily housekeeping.
I did not like the fact that the vent pointed directly at the bed with cold air blowing on your face as you slept.
April 14, 2014
Rated 5 out of 5 by Wyatt2013 What a Hotel Should Be...
Exceptional Westin Hotel with a great location and an upscale mall attached to the property. The hotel facility is nice, the employees are excellent. Friendly, professional, efficient and very well-trained. Room service was quick and excellent. The 2nd Floor restaurant is great for breakfast, lunch or dinner. The staff assigned to the Executive Club are superb. I look forward to my return to see all of them!
April 12, 2014
Rated 2 out of 5 by StarAllianceGold Cleanliness and staff attitude
The bedsheet are not change throughout my entire 7 days stay.
This tells you how much they value customer.
When the complimentary hotel shuttle failed to pick me up at the designated location, the concierge denied that it was not their fault. They made me seated out in the open for more than 1 hour. In the end, I decided to take a taxi back to the hotel. Total disrespect for a guest like me.
Over the phone, they addressed me ma'am when they clearly know my gender. I have to correct them.
Very unsatisfactory. Found pieces of broken glasses in the ballroom. It showed they dont vacuum the carpet. My training required participants to be on the floor. Very dangerous.
April 5, 2014
Rated 5 out of 5 by GaleLL Beautiful hotel with a great shopping mall
This is an excellent hotel with a wonderful shopping mall attached and great places to eat. The "green" option that our conference chose was different, which meant no room cleaning, bed made, or towel changes during my stay was different, I was there for 5 nights so that was a little difficult, but the staff replenished anything I wanted if asked.
April 11, 2014
Rated 4 out of 5 by ScooterPop One Nighter
I had a last minute need to stay in the Westin Galleria. Check In was a breeze, my room was clean, as expected. I slept like a baby, good shower and returned home. It is safe to say the Westin is continually accommodative to those looking for more in a Hotel stay!
April 10, 2014
Rated 3 out of 5 by PIE24 Week Long Stay
Very nice hotel, however customer service is very poor. Received food cold from room service. Had several bags with me on check out and no one offered to help. Made request for room cleaning and did not respond for quite some time.
April 7, 2014
Rated 3 out of 5 by Astyanax TV options
The availability of TV channels was quite shabby for a hotel of that category. You don't even have HBO!
April 7, 2014
Rated 3 out of 5 by FRS2014 TAHFM Conference
Nice hotel and guest rooms are of the quality and comfort expected in a Westin.
Attended business conference and the rooms were uncomfortably cold. This was commented on by most in the conference. Even after many requests this was never resolved. Distracted from the meeting quality.
Hard to believe that a facility that has conference facilities has no method of helping with UPS/FedEx shipping of booth and materials. I had to hang out at the hotel an additional 3 hours to ensure that UPS picked up my shipment.
April 2, 2014