Rated 4.3 out of 5 by 168
reviewers.
Rated 5 out of 5 by wood78 Everything was perfect.
Susan the concierge went out of her way to make my stay a night to remember.
May 13, 2013
Rated 2 out of 5 by Margarita53 Not so great this time
Made my reservation online. Room was ice cold when I entered even though thermostat was set on 80! I called about it several times and it finally got to a comfortable temperature. The next day, the same thing happened. It was being controlled by the engineering dept-I said that I would prefer to do it myself!!! The last morning I ordered breakfast...two eggs scrambled, well done with cheese on top...I got two eggs over easy with cheese on top-gross!!!
May 6, 2013
Rated 3 out of 5 by susan comfort
I have stayed in Westins before and was shocked by how uncomfortable our bed was. It was almost as if they forgot to put the topper on the bed. It was hard as a rock. Neither my husband nor I could sleep. We finally took a sleeping pill at 2:30am.
May 6, 2013
Rated 5 out of 5 by Lady Great Hotel stay
My family's experience was awesome! For the minute we walked in, to the minute we left! Staff was helpful and courteous and the lobby smelled wonderful!
May 6, 2013
Rated 5 out of 5 by MikeA Nicest Westin in Dallas
Love this hotel, great location service rooms and amenities.
May 4, 2013
Rated 3 out of 5 by Stuie Nice property; pitiful internet connection
Very nice property, with good meeting rooms, retail, and restaurant/bars. Fitness center is nice too. The internet connection was painfully slow, and continuously got disconnected. Until that's addressed, I would not stay here for business again.
May 3, 2013
Rated 4 out of 5 by RBB29 Great Hotel, please turn down the scent in the Lobby
Wonderful hotel, but very inconsiderate of people with allergies. There is a fragrance in the lobby, which is very strong, that effects guests with allergies in a negative way. That is the only issue with this hotel, the staff, food and room were above average.
May 2, 2013
Rated 5 out of 5 by Lisakmto Staff was Outstanding
In a world where customer service is key, the staff at the Westin Galleria in Dallas was outstanding. From a cold bottle of water at check-in, to going above and beyond helping navigate around the city, the staff was pleasant, courtesy and treated their guests like royalty. Definitely will plan more visits!!
May 1, 2013