Rated 5 out of 5 by Lori This is a great Hotel!
We had a great stay. When I stay in hotel again I hope it's with Westin. One of the best hotel's Ive stayed in.
March 5, 2013
Rated 5 out of 5 by JJJJJJ Very Nice
Very convenient for shopping weekend at Galleria. Staff was helpful. Rooms very nice. Not a single complaint.
April 1, 2013
Rated 5 out of 5 by Ed56 Outstanding Hotel
Our stay at the Westin Galleria was fabulous; the location and facilities were excellent. We will be back!
December 3, 2013
Rated 5 out of 5 by acoles1003 Great Hotel Great Location
Great hotel, and very convenient. Good restaurants nearby and connected to a great, high end shopping mall.
August 3, 2013
Rated 4 out of 5 by LeeW Staff members are snobs
Of all hotels I stay in for Business travel your hotel has the attuide of snobs. It must be a north thing.
April 14, 2013
Rated 5 out of 5 by caroline2014 excellent stay
enjoyed the stay and all the shopping was great
April 17, 2014
Rated 2 out of 5 by Maverick77 Improvement Needed
Every time that I have stayed at this hotel, I have the same problem. I take medication that requires refrigeration, and while I am told every time that this is specified on my profile correctly, I have to call 4-5 times before every planned stay to actually get a tiny refrigerator in my room. The typical scenario is that I call the first time well in advance of the planned stay and am assured that one will be there in the room or I am told to call back on the day of arrival. I explain again that the reason that I am calling well in advance is so that a refrigerator can be reserved and be in the room upon arrival, and that the day of travel is understandably very busy and I am again calling well in advance to avoid yet one more thing to have to do on the day of travel. Being a corporate client who provides much business to your hotel, I would have hoped that this small yet important detail could be worked out without literally spending over 1.5 hrs over 4-5 calls for each stay to get this right. To further exacerbate the situation, the person on the phone often cannot find the reservation or doesn't want to take the time to look it up by name and says they cannot find it without the reservation number. If I again ask and voice surprise that I have to stop, find a file, and then tell them a reservation number when I could be btw flights etc., then they always end up finding the reservation, but I am so tired of this game. I call back a 2nd time to verify abt the refrig, and it is like I had never called at all and the same antics start all over again. This same frustration happens until I repeatedly have to then insist that the person with whom I am speaking actually contact the front desk and contact Facilities and confirm getting a refrig into my room. Upon arrival, what usually happens is that I am again told that they will do their best to accommodate my request which further irritates me as then I have to go to Oceanaire and get ice to keep my medication cold until hopefully the refrig will arrive as I don't want to risk that the ice machine on the floor will have ice. The best person with whom I had spoken so far was Angela last Monday. She could find the reservation without my having to drop everything and find the number. She took ownership and she called the front desk and when she came back to me, she told me the name of the person at the front desk who was assuring me that there would be a refrigerator in my room. However, upon arrival on Monday, when I got to the front desk to check in, I was only told that the system shows that there "should be" a refrigerator in the room. Luckily, there was, but this was my best experience after 5 calls and previous stays. For the caliber of hotel and for consistent corporate clients like my employer, this should be an easy item to manage. I should be getting a confirmation from the hotel in advance with certainty that the refrig will be in the room without question given how far in advance I book. The other item that is not consistent is that there is continual confusion at the front desk abt the timing of the shuttle to my local work place. My recommendation is that guest requirements or preferences on file actually be read in advance of their stay and accommodated or else why bother having them on file? My corporate colleague traveling with me had specified foam pillows due to her allergy to down. When we both checked in on Monday, she asked and was told that they would be in her room by the time we returned from dinner but they were not there! Regarding the shape of the soap and the wire soap holder in the shower, the soap constantly falls out btw the wire slots in the shower soap holder so who designed this as they never used this as a guest? I have to put a towel or something in the bottom to prevent the soap for continually to fall which poses a safety risk of having to keep bending down in a wet shower to get the soap and I am in good shape. If you are taking me seriously and really wanted this feedback, then pls do reply with a personalized response. I also have 2 more stays already reserved over the next few months. It would be great if I did not have to make 4-5 calls per trip abt a refrig and instead your hotel confirmed to me in writing that the refrig will be there, what the shuttle times are at which bldgs. of my employer leaving from your bldg. on which days, and if something could be done abt the shower soap holder or change the shape of the soap so that it doesn't fall through the wire holder. I look forward to a customized and personalized reply given the amt of time that I took to write this detailed feedback, and that I am a corporate client with additional planned stays. I think accommodation with concierge access would be warranted for corporate clients from a long standing corp client like my employer. I travel to Dallas frequently and decided to give the Galleria another try since last yr, but nothing changed for the better on what is a simple item, refrig, but critical for me to have. With the exception of Angela with whom I spoke on Monday before boarding my flight, all of the others did not take responsibility even though I stressed the need for a small refrig for medication. I look forward to your reply. Thanks
July 27, 2014
Rated 4 out of 5 by Vickie Great staff
The staff was friendly, courteous and very efficient at check in and check out. Never a line at the desk
March 3, 2013
Rated 4 out of 5 by MJ7175 Nice Hotel
Had a great stay, would have rated it a 5 star if construction in valet line wasn't pending.
January 20, 2014
Rated 3 out of 5 by KeithNancy no coffee in rooms!!!
All hotels have coffee in the rooms except Westin Galleria, even starwood gold members don't get it
August 10, 2013
Rated 5 out of 5 by samJackiesams sam
great this hotel has great rooms
April 20, 2014
Rated 5 out of 5 by dlsmes Excellent Hotel
I cannot say it enough - this hotel is the absolute best! Staff and comfort are above and beyond
November 27, 2012
Rated 5 out of 5 by llindze Enjoyed
My stay was excellent and always a pleasure to be greeted by your staff. Will come again.
January 28, 2013
Rated 5 out of 5 by msnyc Great Hotel
This is what all Westin's should strive to be like. Wonderful experience consistently.
November 19, 2012
Rated 5 out of 5 by Carol65 I love the convenient location and hospitality of this hotel!
From valet to check-out, I am always satisfied with my choice to stay at the Westin.
December 3, 2012
Rated 5 out of 5 by AdamJK perfect location
Good hotel, perfectly located for my meetings, excellent staff
February 25, 2014
Rated 5 out of 5 by PJ1955 Great Location
Was so nice to be able to shop til you drop then retired to a such a comfy room.
August 21, 2012
Rated 5 out of 5 by Soge Hotel Evaluation
Hotel staff very courteous, room was excellent, very clean; will return soon.
July 30, 2013
Rated 5 out of 5 by wood78 Everything was perfect.
Susan the concierge went out of her way to make my stay a night to remember.
May 13, 2013
Rated 5 out of 5 by bufoms Great Staff
This hotel has great front desk staff. They were helpful and courteous.
April 23, 2013
Rated 5 out of 5 by JTID Perfect
I've been here twice with my family and both trips have been perfect.
December 11, 2011
Rated 2 out of 5 by Barbie58 Love this location!
This hotel is well maintained, well run and the location is fabulous!
February 23, 2013
Rated 5 out of 5 by clow1970 Dallas fun!
Great place to catch up with sleeping, shopping, eating n drinking!
November 1, 2012
Rated 5 out of 5 by JasonC The hotel is clean
The hotel is clean and the staff in the check in counter is nice
January 15, 2013
Rated 5 out of 5 by MikeA Nicest Westin in Dallas
Love this hotel, great location service rooms and amenities.
May 4, 2013
Rated 5 out of 5 by Deerblondie Another great experience!
See additional feedback section for my comments.
February 2, 2014
Rated 5 out of 5 by Jazzy111 Very convenient
The hotel was very clean and convenient to GREAT shopping!!
October 24, 2012
Rated 5 out of 5 by CambridgeTraveler Great hotel, clean neat and a club level!
Great experience would highly recommend this property.
October 11, 2012
Rated 4 out of 5 by DiDer Biz Trip
Staff was great. location is great. Rooms are spacious
December 3, 2012
Rated 5 out of 5 by India80 This hotel was perfect!
The location was convenient and the room was awesome!
March 4, 2013