Rated 2 out of 5 by Sarah A Few Problems
This hotel has great potential but we encountered a few problems. The sink in our room did not drain, and the toilet seat moved around when we sat on it. The hotel gave us complimentary breakfast coupons when we complained, and we had to wait 45 minutes to get our food because the printer wasn't working and the kitchen wasn't getting the orders.... Otherwise everything was great. And the fitness center was really nice with complimentary water and they had headphones too.
March 18, 2013
Rated 5 out of 5 by MIGolf60 Staff that goes the extra mile
When I arrived, they had a room for my reservation , but since it wasn't what they considered a "great view" they also gave me VIP Lounge access - which I took advantage of to get coffee and a quick bite before leaving in the morning for work. This gave me a few more minutes to get ready in the room since didn't need to stop and get something.
July 18, 2014
Rated 1 out of 5 by sleepy25 loud bangs
Didn't get any peace and quiet until 1am. I called and had security come to my room do to the loud banging noises coming from upstairs and hallways where cheerleaders must have been jumping, opening and closing doors, etc...
August 4, 2014
Rated 5 out of 5 by Linda49 Great room, but they missed a detail
Lovely room with nice linens, big window seal complete with pillow, great shower (though it took a long time for temperature changes to occur.). Only negative - I had asked for a quiet room away from elevators and ice machines because I'm a light sleeper. Checked in around 3:30 and was given a room one door away from elevator and across the hall from the ice machine. Even if the hotel was full, I was there early enough so they could have accommodated that request.
December 14, 2012
Rated 5 out of 5 by MelVB Come for Business But want to come back
Though my visit was short (a one night stay), I definitely want to come back! For a business venue it included all necessary amenities and had the bonus of perfect hospitality staff. These individuals went above and beyond all expectations to ensure we were satisfied.
The StayFit theme was a great addition to the mall. The rental of workout gear was great and such a bargain with all top of the line equipment in the workout room. I truely enjoyed my short stay.
September 27, 2013
Rated 3 out of 5 by Denise2326 internet fee and rate
First of all, I stayed at the Westin because I attended the Black & White Ball. At the time of reservation, I did not know there was block rate, when I called back I was told computers were down, when I called again, I was told the rate was no longer available. Secondly, all they I may have missed the notice, I think it is outrageous that an establishment of this quality would charge a daily rate for internet wireless internet. Motel 6 doesn't even do that.
August 27, 2012
Rated 4 out of 5 by ykarmout Conference
Very comfortable and convenient
August 13, 2014
Rated 3 out of 5 by Rahul0709 This hotel neews some serious renovation
After checking in after a long day and being awake since 4 am for the early morning flight, I am sitting on the desk and working and hear water dripping, I see the wash basin is full and water all over the bathroom floor, no tap is on.. the muddy dirty water coming from inside.
Hotel is kind enough to change the room, second day when i come back from work. both the phones in the room are continuously ringing, no calls, nothing they are just ringing... after 2 reminders and waiting for 1 hour.. someone comes to attend to the problem.
good news....another change in room. 2 basic problems - bedside phone does not work and Air Con is not effective. I simply ignore that and checkout in the morning as early as I can wake up.
2 days..3 rooms... in a premium property of Dallas and that too a Starwood. Never had this kind of experience.
June 28, 2013
Rated 5 out of 5 by MisterPresoGuy First-class audio-visual team
I present at a number of corporate events and I have to say the crew running our event was top-notch. Very skilled, accommodating, professional and attentive. They seemed every bit as dedicated to success as we were.
My presentation in particular was quite complex, 2 presenters on 5 devices, switching between devices and apps with live cueing.
They made everyone look/sound great with no glitches.
I only wish I could bring them with me to the next "gig"!
January 9, 2014
Rated 4 out of 5 by Sanchez62007 Great Hotel!!!!
Hotel was beautiful! Staff at front desk was not very friendly, all they wanted was to check us in and check us out. I work at a hotel and I know this is very important for a guest experience. I called down 1 morning to Service Express and I believe Gus ansered the phone because while trying to open the curtain,the curtain rod broke. Gus was very polite and got someone to fix it right away. Attitude was great. Thanks Gus!!!
May 26, 2014
Rated 4 out of 5 by travelerjy Breakfast - room for improvement
Breakfast - I ordered the poached eggs, bacon and breakfast potatoes. 1. Poached eggs were way overcooked 2. Bacon was so soggy 3. Onions in the breakfast potatoes were too caramelized and the whole dish was soggy! Also, other SPG locations have some kind of bread served alongside this meal option. No option this time.
Absolutely love that $5 fitness clothing/shoes rental option. Have never seen it, would love to see it in other Westins/SPG properties.
October 17, 2013
Rated 5 out of 5 by klo78 A Fabulous Run
Stayed at the Westin Galleria for 2.5 years (whew) and can only say great things - but most of all, highly recommend the staff in the hotel and in the 2nd Floor restaurant. Find the following people and tell them Karen sent you: Front Desk: Munya, Carolos, David, Mitchell, Michael, Ashely, Gus and Alia. Susan the concierge - fab! Ana and Liliana in the concierge lounge. Bell Staff: All of them just great! 2nd Floor - find Tim, Kelly, Jose, and Mallory.
June 1, 2013
Rated 2 out of 5 by Margarita53 Not so great this time
Made my reservation online. Room was ice cold when I entered even though thermostat was set on 80! I called about it several times and it finally got to a comfortable temperature. The next day, the same thing happened. It was being controlled by the engineering dept-I said that I would prefer to do it myself!!! The last morning I ordered breakfast...two eggs scrambled, well done with cheese on top...I got two eggs over easy with cheese on top-gross!!!
May 6, 2013
Rated 4 out of 5 by Taz68 Nice hotel
I enjoyed the hotel very much. The staff was very helpful. Bellmen, people from front desk and specially Susan, the concierge were very nice. The only 2 things I would comment is that the rooms need more light and that both days my room was not made by 3:00pm which I thought was really annoying. I hope they pay more attention to the cleaning times. I also requested on the first day a hairdryer ( the one on the room not working) and it never arrived!
May 27, 2013
Rated 5 out of 5 by Sue20510 A nice surprise
I stay at this hotel very very often but I'm still just Gold but last week, they let me use the executive suite where you can use the business facilities, have breakfast, evening snacks. It was great! And I would like to say that the hostess in the morning is superb. She is very helpful, glad to see me, happy to do her job, but it doesn't come across as obsequious. I really liked her.
June 20, 2014
Rated 5 out of 5 by Kev17 Excellent stay
My wife and I only stayed 1 night on our way to Las Vegas, We wish we had time to stay longer. We had an excellent time, the accommodation and food was excellent and we will return.
Kev and Kerrie
July 29, 2014
Rated 4 out of 5 by MSMSms Location
The Westin Galleria, Dallas is a wonderful hotel. We use it several times a year as a place to stay and shop. However, the quality of the stores in the mall has been going down. Several of our favorite places ae no longer there. This should be a concern for you.
July 21, 2014
Rated 5 out of 5 by Lori802 Friendly and helpful staff!
This hotel had the friendliest and most helpful staff I have ever encountered in a hotel stay. Seriously! If I am in the area again, I will definitely stay here!
July 31, 2014
Rated 4 out of 5 by Towlow I feel feel welcome at the Westin in the Dallas Galleria
The people at the front desk are very helpful, the personal at the door have also gone out of their way to assist me on many occasions. I also love the showers with the duel shower heads.
Suggestions for improvement: room in the refrigerator for my leftover dinner, so I can eat it the next day for lunch. When I have a room with an adjoining door, I can clearly hear my neighbor (TV, talking). So soundproof doors for adjoining rooms.
August 19, 2012
Rated 5 out of 5 by TallTony A wonderful experience
What a fantastic hotel, from the amazing smiles and service when you walk in the front door to the "ahhhh this is gorgeous" feeling you had when you opened the door to your room. What a luxurious bathroom and decor!! It was so comfortable I just wanted to sit on the window bench and look out the window for hours. I have to say the most powerful sleeping remedy I have ever experienced is the feeling when I felt the comfort of the bed
March 15, 2013
Rated 5 out of 5 by Pfse You can't go wrong at the Westin Galleria
He hotel is clean, high end but not too stuffy. You can park your own car if you want and hang out in the lobby without feeling in the way.
July 31, 2014
Rated 5 out of 5 by semo67 Very Professional and helpful
My last visit didn't meet my expectations as a gold preferred member and I sent in a less than glowing review. This trip was very different, I was recognized as a preferred member at check in. I had key trouble and a staff member went to my room with me to resolve the problem. Totally different experience and I am booked back in early May. I have stayed at this hotel many times and only once did I have less than a five star stay.
April 18, 2013
Rated 5 out of 5 by Southerncouple One of our best hotel experiences
We stayed three days during a short vacation in Dallas. The staff are the friendliest, most professional we have encountered anywhere. The room was clean, comfortable and well equipped. The only suggestion we had concerned the inability to get the room cool during the night. With the luxurious, but heavy, duvet on the bed, the room was a little too warm. Other than that, it was an outstanding experience.
May 12, 2014
Rated 5 out of 5 by ed911 good stay, sleep, and service
the checkin and check out processes were without issue. the service (special room accommodations were also seamless and without issue). sleep was smooth and the stay too. the almost ridiculously low rate was good too.
July 21, 2014
Rated 5 out of 5 by BabyGirlof6 Weekend Getaway
We wanted a different experience but instead chose this site because of its closeness to home and its amenities. We chose very well! Everything was top notch and we never left the property during our stay. Kudos to Westin Galleria Dallas for making our weekend getaway a wonderfully memorable experience.
July 7, 2014
Rated 5 out of 5 by Wyatt2013 What a Hotel Should Be...
Exceptional Westin Hotel with a great location and an upscale mall attached to the property. The hotel facility is nice, the employees are excellent. Friendly, professional, efficient and very well-trained. Room service was quick and excellent. The 2nd Floor restaurant is great for breakfast, lunch or dinner. The staff assigned to the Executive Club are superb. I look forward to my return to see all of them!
April 12, 2014
Rated 5 out of 5 by Calgary5 Relaxing, quiet and convenient
During a recent business trip to Dallas, I stayed for the first time at the Westin Galleria. When travelling on business, I value a quiet, relaxing room where I can recharge and get a good sleep as well as good fitness facilities. The Dallas Westin exceeds expectations in those categories, compared to other Westins I have stayed in throughout the US. I recommend this hotel, and will stay there on future trips to Dallas.
November 12, 2012
Rated 3 out of 5 by misinformed Poor Communication
Arrived for 2 day business conference, thought the room was preapid by my company. Agent at check in verified the room was prepaid and that they would put a hold on my card for incidentals. Was never told how much the hold would be. When I checked out, they charged my card for the entire amount $345 and had put a hold on my card for $405. So, my card had $750 on it when I checked out. I was not aware of this at all. Discovered later that the room was not prepaid!!! Had I known this, I would have used a different card!! Caused quite a mess with my account. At check in or out, I never signed anything authorizing to use that card, and the receipt I received at check out did not even have the card number on it. So, trying to get reimbursed by my company was a challenge, as I had no proof I was charged for the room!! Communication should have been more clear and consise.
October 3, 2013
Rated 5 out of 5 by Robin1995 Only lacking one item
We stay at this Westin every year for the same banquet. The only let down was the fact that you serve powder creamer with your in-room coffee service. That's very disappointing to a very big coffee lover, especially with the great Starbucks you serve. I would rate your hotel excellent except for that one detail. It may sound petty to some, but it really does make a big difference. Otherwise, it was another great stay.
January 28, 2013
Rated 3 out of 5 by KimberlyM Frightened!
We had a frightening experience at the hotel. Apparently, a woman had already been booked into the room we were booked into. We entered the dark room with the bellman and a woman sat up in bed and spoke to us. It scared us to death! I am sure the woman already in the room was scared as well. The bellman quickly escorted us out of the room, notified the front and got us into another room.
May 13, 2014