Rated 1 out of 5 by GCOK Not Gold Friendly
Worst Starwood stay ever. I had the displeasure of being checked in by Michael Traux who was continually distracted by the buzzing of his new Iphone 6+. I can only wish he was as attentive to my needs as his new toy. When I asked about upgraded accommodations he indicated there were none. I asked if I could have access to the lounge. He repeatedly told me this was reserved for platinum members only. Maybe so but I have always been allowed access in lieu of an upgrade. I earn 250K+ Starwood points a year; 23 Stays YTD and 39 Nights YTD. Nice customer service Michael. Review posted on every travel site I could think of; last stay here.
November 3, 2014
Rated 5 out of 5 by BBull Convention stay
Was pleased when I found the convention was at this hotel, as I had been to a convention there before. Not only was the room great (as usual), but the convention went off without a hitch. The staff is always great. Customer service is obviously taken seriously.
November 16, 2014
Rated 5 out of 5 by SHADOW08 GREAT LOCATION AND ATMOSPHERE
THE HOTEL WAS LOCATED NEAR THE HIGHWAY AND CONNECTED TO THE GALLERIA MALL WHICH WAS A CONVENIENCE. STAFF WAS VERY PLEASANT FROM FRONT DESK TO GUEST SERVICES, AND ROOMS WERE ROOMY AND CLEAN. THE WESTIN EXECUTIVE CLUB ON THE 21 FLOOR ( FOR SPG GOLD/PLATINUM MEMBERS)WAS AN IDEAL PLACE FOR FRIENDS TO GATHER. THE ASSORTMENT OF FRUITS, COLD CEREALS, AND HOT CEREALS WHICH WERE AVAILABLE IN THE CLUB ROOM WAS A GREAT WAY TO START OUR DAY.
October 25, 2014
Rated 5 out of 5 by Romo1 I love this hotel
Excellent service. I had a problem with electrical at 7:00 am on the final day of my stay and the engineer was there shortly after I called it in. He couldn't fix it. He said the outlets affected needed to be replaced. The main problem, I could not blow dry my hard for my 8:00 meeting.
October 24, 2014
Rated 5 out of 5 by Brooklivia Great Stay
Thanks for another great stay!
August 15, 2014
Rated 4 out of 5 by Big1 Mr.
Second Floor restaurant cannot handle more than 40 orders. Very slow and not concerned about it. Don't count on quick food service.
October 19, 2014
Rated 5 out of 5 by smuparent second home
this is my most favorite hotel in the world. Since my daughter attends SMU, I have stayed here many times and gotten to know the staff. Everyone is so nice and they make me feel at home.
Being spg member and being taken care of in the morning and afternoon at the spg lounge is my favorite time
October 11, 2013
Rated 5 out of 5 by Sailor501 A Wonderful Hotel
I have traveled all over the world and stayed at some of the best hotels. The Westin Galleria Dallas was, by far, one of my favorites. The facilities were clean and refreshing. The staff was superb. One morning I woke up and wanted something cold to drink. I went downstairs and asked the desk attendant, Ashley, if they had a vending machine nearby. She said they did not. Too my surprise, she voluntarily gave me two of her own Cokes. I offered to pay her, but she refused to accept the money. I have never experienced such genuine hospitality. Thanks again, and I look forward to staying there again in the future!
March 4, 2013