Rated 3 out of 5 by Packerswinby1 Nice location
Location of hotel was great to airport and shopping mall. Was disappointed by the room maintenance, toilet seat needed repair and wall paper had to be replaced next to the shower door. Overall staff was very friendly and accommodating.
December 17, 2013
Rated 5 out of 5 by BillyMc Great Week End Stay
We and another couple stayed Sat. Night in the Westin Galleria and it was wonderful . But the trip and stay had a down side , Now my wife wants a bed like we slept in at the Westin. Every thing was First Class , from the People to the Food just great.
November 18, 2013
Rated 5 out of 5 by Sbeavers Concierge
Susan, the concierge, is a shining asset of this hotel. She goes above and beyond for all and everyone adores her. I am certain she is the reason so many customers form a relationship with the westin galleria and return there time after time and year after year.
September 30, 2012
Rated 4 out of 5 by RBB29 Great Hotel, please turn down the scent in the Lobby
Wonderful hotel, but very inconsiderate of people with allergies. There is a fragrance in the lobby, which is very strong, that effects guests with allergies in a negative way. That is the only issue with this hotel, the staff, food and room were above average.
May 2, 2013
Rated 4 out of 5 by David62 Great place to stay!
Beautiful place, extremely nice rooms. My only complaint was that I could not cool the room to my liking. It seemed no matter what I set the thermostat on, the room maintained a steady preset temperature. In spite of the lush bedding I did not sleep very well.
September 20, 2012
Rated 5 out of 5 by Grandmona MY room was fabulous.
I absolutely love this hotel. My room was spacious, luxurious, spotless, & comfortable. Upon arrival, we were treated to complimentary gourmet cupcakes & bottled water. The staff was very courteous, helpfull, and friendly. We will definately be returning.
January 9, 2013
Rated 5 out of 5 by DoctorDirector Perfect 10
This was my first stay at a Westin hotel. The facility was beautiful and well appointed. The staff were courteous and readily available. The food was the best "hotel food" I have ever had! Kudos to Westin Galleria for showing us what great looks like!!!
February 9, 2013
Rated 5 out of 5 by Dorene4Jerry Management is terrific
When we checked in, the front desk was not helpful and several problems arose. However, when the General Manager became aware of the problems he immediately corrected everything beyond our expectations. Our stay ended up being wonderful!
October 27, 2013
Rated 3 out of 5 by susan comfort
I have stayed in Westins before and was shocked by how uncomfortable our bed was. It was almost as if they forgot to put the topper on the bed. It was hard as a rock. Neither my husband nor I could sleep. We finally took a sleeping pill at 2:30am.
May 6, 2013
Rated 3 out of 5 by Stuie Nice property; pitiful internet connection
Very nice property, with good meeting rooms, retail, and restaurant/bars. Fitness center is nice too. The internet connection was painfully slow, and continuously got disconnected. Until that's addressed, I would not stay here for business again.
May 3, 2013
Rated 2 out of 5 by pava Don't Stay
Check in was SLOW and uncaring (see the security video of my check-in as proof). The Executive Lounge was a total waste of my money. Why even offer it if the only feature is two tv monitors and soda? Especially on a Saturday night stay.
October 21, 2013
Rated 4 out of 5 by BKP07 Very nice hotel in a convenient location.
I was in Dallas for 4 days on business, and the hotel hosted a very nice convention. Downsides were small, but the room pillows were very soft making it hard to sleep and there were no vending machines or gift shops available inside the hotel.
February 11, 2013
Rated 5 out of 5 by Wyatt2013 Always a Pleasure
The Westin at the Galleria is always a pleasure. Excellent staff, great location and "upscale" without the stuffiness. Seems to be a significant amount of staff turnover at the reception desk, but they are all polite, professional and helpful.
December 18, 2012
Rated 5 out of 5 by Meggie This hotel has a great location and excellent staff
We had some mix ups that were easily and quickly corrected. But they were minor. The staff was very warm, welcoming and provided excellent service.
The surrounding restaurants had great food and friendly service as well.
Yes, I will be back!
April 13, 2013
Rated 5 out of 5 by Dokester A Great Westin Experience
For a property that's been around a while, the Westin Galleria in Dallas is at the top of its game. The staff and rooms were wonderful. The Club was spacious and welcoming, with terrific employees on duty.
Thanks for doing everything right.
October 17, 2012
Rated 3 out of 5 by NoFragrance2012 Frangrance free
One thing that drove me crazy was the fragrance that permeated the lobby and 2nd floor right out into the mall.
I dont know who thinks that pot pourrie stuff is nice. It is the main reason I would think twice about staying here again.
December 10, 2012
Rated 3 out of 5 by GMA73 This hotel was lacking in hot water!
My granddaughter and I did not have hot water for shower on two occassions. Also, we were not allowed enough towels and wash clothes and had to always ask for more. The hotel was nice for the convenience of shopping at the Galleria.
March 6, 2013
Rated 5 out of 5 by Acer Hotel has it all!
Great high end hotel chain. Wonderful pleasant and professional customer service, and lots of amenities available!
Location couldn't be better. Connected to a fantastic shopping mall, and has close freeway access for venturing out.
March 30, 2013
Rated 5 out of 5 by Steph22 This hotel was a wonderful experience
The staff was friendly and rooms were wonderful!! I took my daughter and friend for an "American Girl" getaway. The weekend was perfect. They served us cupcakes that were so good! I am ready to have an "American Girls" getaway!!!
January 30, 2013
Rated 5 out of 5 by Waco713 Relaxing weekend
Updated and large rooms were very comfortable. Fitness Center very clean and well equipped. The chilled cucumber scented towels were a nice touch after the workout. Bell staff very courteous and helpful. Will definitely return.
August 15, 2012
Rated 3 out of 5 by Amy75 Staff
Staff was not kind. Double charged my card, told me they would take care of ASAP. Three days later and a visit to the manager and multiple calls this was taken care of. I was there 4 days and also, the pool was broken!
July 17, 2013
Rated 2 out of 5 by Ev53 Not my favorite Westin!
One person at checking with 15 people waiting inline, not a welcoming stuff, restaurant is very weak and the stuff is at a local dinner level. $10 per day wifi, very short sided. Will not stay there again.
October 8, 2013
Rated 5 out of 5 by DANIEL1212 CORPORATE EVENT!
If you want to work with a company that will go above and beyond the Westin is the place to go. They will help you with everything from begining to the end. They have the best staff to help with everyones needs.
January 3, 2013
Rated 4 out of 5 by Amy99 comfort
Everything was great except the whole floor was too warm. The room would not cool off until I called downstairs to complain, then electronically they were able to allow me to drop the temp in the room. Sneaky.
February 4, 2013
Rated 5 out of 5 by Linden60 Amazing Hotel
This hotel was indeed amazing. Loved the room. Loved the Galleria. I am not familiar with Dallas but the hotel staff was so helpful with directions and suggestions.
Great time. Wish it was closer to my home.
August 5, 2013
Rated 5 out of 5 by Shannon70 Best nights sleep ever.
We have been to the Westin Galleria many times. I LOVE it! One night there and I leave refreshed and relaxed. Service is impecabble and the bed is heavenly.
December 23, 2013
Rated 4 out of 5 by Shiraz Dallas/westin
I was very pleased with our SPG reception..the hotel is a beautiful property and a great location. OUr room and view were exceptional.. al biet.. NO COFFEE or HOT WATER in the room :)><><><><><><><><><><
October 31, 2012
Rated 5 out of 5 by Deerblondie Another great experience!
See additional feedback section for my comments.
February 2, 2014
Rated 4 out of 5 by MJ7175 Nice Hotel
Had a great stay, would have rated it a 5 star if construction in valet line wasn't pending.
January 20, 2014
Rated 5 out of 5 by Marie56 Has everything you need,...
Great location in north Dallas. Entry to mall easy and safe. Staff wonderful, in-house restaurant really good. Everyone was top notch in their attitude and approach to all things regarding "service".
April 24, 2013