Rated 4 out of 5 by JonathanLittleRock Excellent, with one exception
The Westin Galleria Dallas is a fine hotel, but our stay was not wart-free. When we arrived, we were told that our room was not ready. The check-in staff did not offer to take our luggage, which would have allowed us to get a cup of coffee or snack. Moreover, they constantly told us that the fault was that of "late checkouts" from the prior night. Guess what - I don't care what the reason for my room being unavailable - I just want you to make it right. As a frequent Westin guest, I feel that I have a good idea what to expect. Here, I felt as though I were treated like a commodity.
January 21, 2013
Rated 4 out of 5 by gobears1997 Nice stay
We stayed here to celebrate my daughter's 13th birthday. Overall the experience was great except for our restaurant server that was a bit indifferent.
January 20, 2013
Rated 3 out of 5 by SC68 More attention to detail, please
upon checkout, discovered a charge not meant for me. Turned out it was for another guest with same last name. Attention to detail would have saved me time checking out while the front desk clerk corrected bill. If I did not catch it, an expense report would have been more frustrating than it needed to be.
January 16, 2013
Rated 5 out of 5 by JasonC The hotel is clean
The hotel is clean and the staff in the check in counter is nice
January 15, 2013
Rated 5 out of 5 by CambridgeTraveler They Get It!
I arrived at the hotel in the evening, clearly tired from a day of travel. The staff at check in was extremely efficient, effective, and had me on m way in minutes. Very nice, informative, and definitely appreciated, it really stood out as a great benefit to me and the hotel staff should be commended for their efforts.
January 13, 2013
Rated 5 out of 5 by QueenofWamba Very nice birthday get-away
From the warm reception at the front desk to the friendly service at check-out, we had a wonderful stay. The weather outside was cold and wet, but the convenience of walking from our room to the galleria made us not even notice. Our room was clean, comfortable and very nice.
January 13, 2013
Rated 5 out of 5 by Sromig45 westin galleria
Munya and his staff are exemplary. From the moment you arrive until you leave you feel like you are the only one at the hotel. Excellent service throughout and rooms are fantastic!!
January 11, 2013
Rated 5 out of 5 by Grandmona MY room was fabulous.
I absolutely love this hotel. My room was spacious, luxurious, spotless, & comfortable. Upon arrival, we were treated to complimentary gourmet cupcakes & bottled water. The staff was very courteous, helpfull, and friendly. We will definately be returning.
January 9, 2013
Rated 2 out of 5 by Zips The staff needs to be MUCH more responsive
It takes forever for a call to be answered - regardless of the time of day.
Also, with a major event in town like the Cotton Bowl, and many fans staying at your hotel, what is the logic of not having a concierge on staff on a Friday afternoon with the game later that night?
Very curious decision.
January 7, 2013
Rated 5 out of 5 by DANIEL1212 CORPORATE EVENT!
If you want to work with a company that will go above and beyond the Westin is the place to go. They will help you with everything from begining to the end. They have the best staff to help with everyones needs.
January 3, 2013
Rated 5 out of 5 by Bradley14 Love this hotel
This is the first time I have ever reviewed a hotel, so one could say that this is a pretty big deal. I am someone who typically shops a certain discount hotel website in order to get a mystery hotel room for a cheap price. Well the last time I did this I ended up with this hotel. I had stayed at the Westin Galleria maybe 8-9 years prior, and all I could really remember was that it was attached to the mall. After my most recent stay, I can honestly say that the only time I will stay anywhere else when I travel to Dallas is when I actually move to Dallas and am living in my own home there. I from now on will be going through the Starwood Hotels website to assure that I get to stay at the Westin Galleria Dallas. The staff was wonderful, the rooms were spacious and clean, the pool area is nice, there is a cool little gym, and it is attached to the mall! Many of the restaurants are open after the mall is closed, so whether you want to have dinner or one, two, or a few after dinner drinks, you are only steps away from your room. Talk about convenience! There are also a couple places in the mall open for breakfast, or a cup of coffee before the mall opens. It is quite nice having a little meal and watching people skate while the mall is quiet. I am usually pretty sad when my Dallas trips come to an end, but after staying here packing to head home was even harder! I always recommend a stay at this hotel any time someone says they are heading Dallas. Cannot wait to return again in 2013!
December 30, 2012
Rated 5 out of 5 by Preacher A shopping paradice.
This hotel has all the qualities of a first class property. The rooms are beautiful and quite. The fact that is is connected to the Galleria Mall makes it one of my wife's and my favorite hotels. The beds are truly cloud like and the service second to none. We stay in the Galleria Weston as often as we can.
December 28, 2012
Rated 4 out of 5 by ch48 always enjoy
Rooms are updatdand clean Shopping is convenient and the Bellboys are a stale. they are always there and know you when you return. I can't say the same for the front desk folks, perhaps they should take lessons!! Up grades are a premium and must save for their friends!! great mall access...nice to brings bags back to room.
December 27, 2012
Rated 5 out of 5 by Wyatt2013 Always a Pleasure
The Westin at the Galleria is always a pleasure. Excellent staff, great location and "upscale" without the stuffiness. Seems to be a significant amount of staff turnover at the reception desk, but they are all polite, professional and helpful.
December 18, 2012
Rated 5 out of 5 by Linda49 Great room, but they missed a detail
Lovely room with nice linens, big window seal complete with pillow, great shower (though it took a long time for temperature changes to occur.). Only negative - I had asked for a quiet room away from elevators and ice machines because I'm a light sleeper. Checked in around 3:30 and was given a room one door away from elevator and across the hall from the ice machine. Even if the hotel was full, I was there early enough so they could have accommodated that request.
December 14, 2012
Rated 5 out of 5 by Donald70 Great Stay
This Hotel is in perfect location, Very comfortable, Great staff, Clean, and had all the amenities needed for a nice relaxing stay.
December 12, 2012
Rated 3 out of 5 by NoFragrance2012 Frangrance free
One thing that drove me crazy was the fragrance that permeated the lobby and 2nd floor right out into the mall.
I dont know who thinks that pot pourrie stuff is nice. It is the main reason I would think twice about staying here again.
December 10, 2012
Rated 2 out of 5 by Unknown1212 2 Out of 3 Days was Okay
On the last day of my stay there was an issue with the electricity. Not a big problem to walk down stairs with luggage. However, when I took the stairs as instructed, I set off the alarm. When I told the front desk at check out, they told me that I should have taken the elevators because they were working now. The elevators were not working (I tried them first) and there was no announcement made that everything was all clear (like all other announcements made every 20 minutes starting at 6 am). Additionally, having no hot water made showering less than enjoyable.
I understand that losing power may have been uncontrollable, but I expected the situation to have been handled better.
December 10, 2012
Rated 4 out of 5 by Jenaro45 Lame room service menu
Room service menu could be GREATLY improved !!
December 10, 2012
Rated 3 out of 5 by westingalliary Wetin at Dallas not power
During my stay, the power was out. We do not have heat or hot water. I have to check to another hotel a my expense so I can take a shower. My wire was sick to the coldness in the room. The front desk was not very help full. Plus we walked down the 17 stairs with our heavy bages.
December 10, 2012
Rated 4 out of 5 by DiDer Biz Trip
Staff was great. location is great. Rooms are spacious
December 3, 2012
Rated 5 out of 5 by Carol65 I love the convenient location and hospitality of this hotel!
From valet to check-out, I am always satisfied with my choice to stay at the Westin.
December 3, 2012
Rated 5 out of 5 by mstrong77 Best Hotel in Dallas
The Westin Galleria is the best hotel value in Dallas. We have stayed there many times and have never been disappointed. The rooms are comfortable and luxuriously appointed, the location is perfect with its proximity to shopping and dining, and the staff treats every guest like a superstar.
November 28, 2012
Rated 5 out of 5 by dlsmes Excellent Hotel
I cannot say it enough - this hotel is the absolute best! Staff and comfort are above and beyond
November 27, 2012
Rated 4 out of 5 by TruthBTold good views, bad food
Views were outstanding. Room service food & restaurant food was not good. It was bland & looked better than it tasted. Great customer service, convenient location to mall & other restaurants
November 27, 2012
Rated 5 out of 5 by Linda627 This hotel has been good for us.
My Daughters and granddaughters and myself have been staying at the Westin for the last 25 years for our yearly "deer hunting" shopping trip. The Westin has always met and exceeded our expectations. The location within the Galleria shopping mall makes it convenient for all of us and we found the rooms to be very comfortable.
November 23, 2012
Rated 5 out of 5 by msnyc Great Hotel
This is what all Westin's should strive to be like. Wonderful experience consistently.
November 19, 2012
Rated 5 out of 5 by Calgary5 Relaxing, quiet and convenient
During a recent business trip to Dallas, I stayed for the first time at the Westin Galleria. When travelling on business, I value a quiet, relaxing room where I can recharge and get a good sleep as well as good fitness facilities. The Dallas Westin exceeds expectations in those categories, compared to other Westins I have stayed in throughout the US. I recommend this hotel, and will stay there on future trips to Dallas.
November 12, 2012
Rated 4 out of 5 by Melanie81 Great service and nice aroma
We enjoyed our stay at the Westin. I particularly liked the scent piped into the lobby. It was very fresh. Also appreciated the water bottles given to us upon check in. A great feature is the gym clothing rental available for $5, though we didn't use it.
The room was nice and spacious and the bathroom was great. The shower was awesome with a huge rain head and separate wand. Also really enjoyed the window seat in the room.
However, the mattress on the bed was horrible. It was very hard and you could even feel the springs popping out the sides. I did not enjoy a good night's sleep because of this.
Breakfast was terrific and we had vouchers for a set menu of eggs, toast, sausage, bacon and potatoes. It was delicious and the service was very pleasant.
November 7, 2012
Rated 5 out of 5 by Pammy The Westin Galleria is one of my favorie hotels anywhere in the country!!
I would not hesitate to highly recommend The Westin Galleria to anyone and everyone! Always first class, friendly staff and makes travel so easy for biz or pleasure!
November 5, 2012