The Westin Galleria Dallas

  • 13340 Dallas Parkway
  • Dallas,
  • Texas
  • 75240
  • États-Unis
  • Carte

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Les hôtes doivent être âgés d’au moins 21 ans et présenter une pièce d’identité avec photo pour réserver une chambre.

Rated 4.3 out of 5 by 354 reviewers.
Rated 5 out of 5 by Wonderful & Conveniet Hotel Very convinient because the mall is connected to the hotel. The iceskating rink is in that mall so it's very nice. The room is clean, check the gym and the pool. July 23, 2012
Rated 5 out of 5 by Best nights sleep ever. We have been to the Westin Galleria many times. I LOVE it! One night there and I leave refreshed and relaxed. Service is impecabble and the bed is heavenly. December 23, 2013
Rated 5 out of 5 by October 2012 I wish you offered free Wi-Fi. Traveling on business makes your hotel not as business friendly as it should. Also your hotel should have a whirlpool or sauna. October 17, 2012
Rated 5 out of 5 by We love this hotel Lounge service always excellent. Room always perfect clean. Valet parking service friendly nice. Location are safe. Everything perfect for business/family. June 23, 2013
Rated 4 out of 5 by Great Room but Water Pressure is Problem This hotel is great location with very comfortable rooms but the shower water pressure is really a problem. I had better pressure in developing countries. July 14, 2012
Rated 5 out of 5 by Great Hotel stay My family's experience was awesome! For the minute we walked in, to the minute we left! Staff was helpful and courteous and the lobby smelled wonderful! May 6, 2013
Rated 5 out of 5 by Great front desk team Always friendly and ready to help. Mr Truax and team run a frist class check in experience. The room was awesome. Thank you, Steve March 10, 2014
Rated 4 out of 5 by Points dont apply at check in Only disappointment is that my star points couldn’t be applied to the billing at the time of check in. Starwood Preferred Guest March 16, 2014
Rated 4 out of 5 by Nice stay We stayed here to celebrate my daughter's 13th birthday. Overall the experience was great except for our restaurant server that was a bit indifferent. January 20, 2013
Rated 5 out of 5 by Great Location The room was spacious and very comfortable. Hotel is located right in the heart of the upscale galleria mall! I would definitely stay here again !! June 24, 2013
Rated 5 out of 5 by Great hotel Great location Everything I need in accommodations is in this hotel. We enjoy the club level evening social and the morning breakfast. Thank you for the upgrade. February 10, 2013
Rated 5 out of 5 by Excellent Value Great location, walk right into the Galeria. If you love to shop this is the Hotel for you. The room was large and well appointed. A great value. March 19, 2013
Rated 3 out of 5 by TV options The availability of TV channels was quite shabby for a hotel of that category. You don't even have HBO! April 7, 2014
Rated 5 out of 5 by Worth the price It was a nice surprise, execellent ammeneties in bathroon, everything worked, great staff, will certainly return. Great for the price of room. March 3, 2013
Rated 5 out of 5 by Always a great experience When we are in Dallas, Westin Galleria is our first choice. Staff, accomodations, dining, ambience, etc., are always a wonderful experience. March 8, 2013
Rated 3 out of 5 by Usually great! Not this stay! My credit card was charged double when I arrived and my teens did not get to enjoy pool it was "broke" The 5 days I stayed. July 17, 2013
Rated 4 out of 5 by It's always a pleasure staying at the westin Me my wife and my 2 yr love this hotel. When we hit Dallas we always stay at Westin Galleria. Jamie at valet is cool. Friendly staff August 13, 2013
Rated 5 out of 5 by I like this hotel The most important idea when staying at a hotel is 1) cleanliness 2) service Starwood Hotels have excelled in these important points April 30, 2013
Rated 5 out of 5 by Great Experience Everything about this hotel was wonderful. The staff was very helpful and friendly. If you needed something they were on top of it. June 23, 2013
Rated 5 out of 5 by Great Stay This Hotel is in perfect location, Very comfortable, Great staff, Clean, and had all the amenities needed for a nice relaxing stay. December 12, 2012
Rated 5 out of 5 by Had a great time here had a very pleasant stay here. all needs were met quickly and efficiently, food was wonderful, and loved the access to the mall December 12, 2013
Rated 5 out of 5 by awesome!! We had a wonderful time from check in to check out! 2nd floor bistro and room service did not disappoint. My first of many stays! August 5, 2012
Rated 2 out of 5 by Improvement Needed Every time that I have stayed at this hotel, I have the same problem. I take medication that requires refrigeration, and while I am told every time that this is specified on my profile correctly, I have to call 4-5 times before every planned stay to actually get a tiny refrigerator in my room. The typical scenario is that I call the first time well in advance of the planned stay and am assured that one will be there in the room or I am told to call back on the day of arrival. I explain again that the reason that I am calling well in advance is so that a refrigerator can be reserved and be in the room upon arrival, and that the day of travel is understandably very busy and I am again calling well in advance to avoid yet one more thing to have to do on the day of travel. Being a corporate client who provides much business to your hotel, I would have hoped that this small yet important detail could be worked out without literally spending over 1.5 hrs over 4-5 calls for each stay to get this right. To further exacerbate the situation, the person on the phone often cannot find the reservation or doesn't want to take the time to look it up by name and says they cannot find it without the reservation number. If I again ask and voice surprise that I have to stop, find a file, and then tell them a reservation number when I could be btw flights etc., then they always end up finding the reservation, but I am so tired of this game. I call back a 2nd time to verify abt the refrig, and it is like I had never called at all and the same antics start all over again. This same frustration happens until I repeatedly have to then insist that the person with whom I am speaking actually contact the front desk and contact Facilities and confirm getting a refrig into my room. Upon arrival, what usually happens is that I am again told that they will do their best to accommodate my request which further irritates me as then I have to go to Oceanaire and get ice to keep my medication cold until hopefully the refrig will arrive as I don't want to risk that the ice machine on the floor will have ice. The best person with whom I had spoken so far was Angela last Monday. She could find the reservation without my having to drop everything and find the number. She took ownership and she called the front desk and when she came back to me, she told me the name of the person at the front desk who was assuring me that there would be a refrigerator in my room. However, upon arrival on Monday, when I got to the front desk to check in, I was only told that the system shows that there "should be" a refrigerator in the room. Luckily, there was, but this was my best experience after 5 calls and previous stays. For the caliber of hotel and for consistent corporate clients like my employer, this should be an easy item to manage. I should be getting a confirmation from the hotel in advance with certainty that the refrig will be in the room without question given how far in advance I book. The other item that is not consistent is that there is continual confusion at the front desk abt the timing of the shuttle to my local work place. My recommendation is that guest requirements or preferences on file actually be read in advance of their stay and accommodated or else why bother having them on file? My corporate colleague traveling with me had specified foam pillows due to her allergy to down. When we both checked in on Monday, she asked and was told that they would be in her room by the time we returned from dinner but they were not there! Regarding the shape of the soap and the wire soap holder in the shower, the soap constantly falls out btw the wire slots in the shower soap holder so who designed this as they never used this as a guest? I have to put a towel or something in the bottom to prevent the soap for continually to fall which poses a safety risk of having to keep bending down in a wet shower to get the soap and I am in good shape. If you are taking me seriously and really wanted this feedback, then pls do reply with a personalized response. I also have 2 more stays already reserved over the next few months. It would be great if I did not have to make 4-5 calls per trip abt a refrig and instead your hotel confirmed to me in writing that the refrig will be there, what the shuttle times are at which bldgs. of my employer leaving from your bldg. on which days, and if something could be done abt the shower soap holder or change the shape of the soap so that it doesn't fall through the wire holder. I look forward to a customized and personalized reply given the amt of time that I took to write this detailed feedback, and that I am a corporate client with additional planned stays. I think accommodation with concierge access would be warranted for corporate clients from a long standing corp client like my employer. I travel to Dallas frequently and decided to give the Galleria another try since last yr, but nothing changed for the better on what is a simple item, refrig, but critical for me to have. With the exception of Angela with whom I spoke on Monday before boarding my flight, all of the others did not take responsibility even though I stressed the need for a small refrig for medication. I look forward to your reply. Thanks July 27, 2014
Rated 5 out of 5 by Will stay again. The rooms were very comfortable and the staff was very pleasant. Will definitely stay here again on my next visit to Dallas. February 11, 2013
Rated 5 out of 5 by Excellent Staff The staff went above and beyond to make our stay amazing! We will definitely be staying here next time we are in Dallas! February 4, 2013
Rated 5 out of 5 by Westin Galleria dallas A great stay. Helpful, intelligent folks at all stations. Scotch was a little!! high-priced, but everything else a-ok. February 4, 2013
Rated 5 out of 5 by Great hotel for business travelers I had the pleasure of staying at this hotel almost weekly for 3+ months. The facilities and staff are fantastic. January 9, 2014
Rated 5 out of 5 by This hotel was better than expected The room was nice and the staff was exceptional. Everybody was very friendly and quick to help in any way they could. February 18, 2013
Rated 4 out of 5 by Almost 5 Stars Add a full Service Spa and Movie Theater and the Westin at the Galleria is a Must Stay!! March 19, 2014
Rated 4 out of 5 by Great hotel and Location Hotel is in a great location, updated, very clean. You won't be disappointed if you stay at the Galleria in Dallas. April 21, 2013
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