Rated 2 out of 5 by Rangersfan2016 Four people can't sleep in king room
My family of four reserved a double queen room and was told that all of the double queen rooms were given away! What is a reservation for? The bell hop disappeared so we brought our own bags up. Our son had to sleep on a cot while three of us piled into a king size bed. Room service took an hour both times we needed it. Our rented movie froze in the middle.
The positive is the 2nd floor restaurant was amazing we had great service in the evening and at breakfast. The dinner menu was creative and delicious. We had a hard time picking because everything sounded so good. The pool is nice and being connected to the mall is a big plus.
We will never return because of the terrible sleep situation. I cant figure out what good a reservation is if they dont reserve a room for you. Not good for families.
August 7, 2016
Rated 5 out of 5 by Babypig Great
Overall ,clean and safe .
But,free parking spot doesn't have enought at front to back
August 6, 2016
Rated 5 out of 5 by Missmad Hotel has most efficient and friendliest personnel in all areas of the Hotel.
From welcome by Luis at desk, to warm reception by Ana in the Lounge to the efficiency of phone guest services operator, this hotel excels in all areas.,loved the gym bag service. Shoes were a life saver for morning walks in the Mall. I always enjoy my getaway weekends at this hotel and look forward to my next visit. Thank y'all for making my stay so wonderful!
July 27, 2016
Rated 4 out of 5 by kotam Got barred from the bar
You would think that the hotel bar would stay open long enough to enjoy a few drinks, but they closed at midnight on a Sat. They claimed it was not busy so they closed. what they didn't realize is that our conference had a casino night until midnight so there were no people there until it was finished. there were a swarm of people looking to have a drink only to be told the bar was closed.
July 14, 2016
Rated 5 out of 5 by Trishah1983 Loved!
My stay at Westin was the absolute BEST hotel experience I've had. They upgraded our room before we even arrived. We ate at The Second Floor. All the food was amazing. All the staff were so accommodating and so very helpful. I can not wait to come back!
July 11, 2016
Rated 5 out of 5 by jtd320 Always great
I have been staying here on almost weekly basis since 2008 and have always had positive experience. The staff here always go out of their way to assist me especially Anna who works in the Club Lounge. The rooms and floors were updated in the past 6 months and everything is in clean working order. There are multiple food options at hotel and in the Galleria mall. The gym has lots of equipment and have never had to wait to do my routine. Overall pleasant solid experience.
June 13, 2016
Rated 5 out of 5 by JJF53 NEVER DISAPPOINTS
My favorite hotel in the SPG portfolio in the DFW market. Quick check in, recognition of status (lifetime platinum), bottle of water, paper, all good. did not have a chance to use gym or any of the dining options, nor the on site high end mall.
Only little thing would be that check in should say that they unfortunately do not have an upgrade, if in fact there is not one.
Will return again.
May 30, 2016
Rated 5 out of 5 by BusinessTravelerrr Easy, comfortable stay
Very nice Westin. Not the most updated hotel but it's very comfortable, great location, with a solid club lounge and free easy parking just outside the hotel. When you're in town for work, it does the job.
The staff is very friendly. I've never had an issue with late checkouts if needed. The club lounge is fairly spacious with computer and printers as well as breakfast.
The rooms are clean and what you would expect from a Westin.
Also, if you're traveling with a companion, the hotel is conveniently located inside the galleria mall for easy access to shopping. If you don't feel like going out, the seafood restaurant is pretty solid.
Would highly recommend for business travel.
May 9, 2016