Rated 5 out of 5 by GRyan Concierge
Susan exceeded our expectations -
October 18, 2016
Rated 3 out of 5 by chrisVnyc Great Staff, Bad Facilities
The staff at this location was professional and courteous. They are truly an asset for the hotel. The room was fantastic and very clean.
However, the elevators are RIDICULOUS. My children were stuck in one of the elevators with other guests. The tried to get up to the 14th floor but the elevator malfunctioned. It actually FELL about 4-5 feet and bottomed out beneath the lobby floor. Staff rushed to get the door opened. I DO NOT UNDERSTAND HOW THE ELEVATORS ARE IN SUCH POOR CONDITION ON SUCH A BUSY WEEKEND. TOTALLY UNACCEPTABLE.
October 14, 2016
Rated 5 out of 5 by SanchezWNY Unbelievable
This will be my fourth time at this specific hotel and it is consistently amazing. Twice for a spiritual retreat, once for a business conference and once for personal visit, and no matter what mood i was in or who I was visiting with, I had an amazing time! Every State needs Hotel like this.
October 5, 2016
Rated 5 out of 5 by Jerry2828 Awesome stay
Although I only stayed here for one day, I was very impressed with them in terms of how I was treated. The hotel is very conveniently situated in Galleria Mall, and have many dining options around. The qualify of service and readiness of the room were superb. Staffs are very attentive and conscientious in my requests. I definitely stay for the next trip in Dallas!
October 4, 2016
Rated 5 out of 5 by AlicesDad Odd location for such a nice hotel
I recently stayed 3 nights at this hotel for a business trip. Given I have a bunch of SPG suite night awards, I used some and was upgraded to a corner suite. The room was well designed, with a sitting room/work area and a separate very large bedroom - plus, two full bathrooms, which would have been helpful had I been using the sitting area for entertaining. Although the 80s design was a dead giveaway (huge built-ins with room for a VCR or similar, yet surprisingly no accessible power outlets in the huge headboard contraption behind the bed), the room was in excellent condition. The bathrooms were clearly new, and I appreciated my Heavenly Shower as always. Overall, it was a great space. Additionally, the staff were very friendly and efficient, getting me checked in and out quickly. Don't let the wackiness of being in a mall deter you; this is a fine facility. Thanks for the experience, Westin.
September 17, 2016
Rated 5 out of 5 by labordayweekend Awesome stay!
I was there for Labor Day weekend; front desk staff was extremely helpful in checking me in before the check-in time. The room wasn’t ready so the front desk agent checked me in and told me they would give me a call back when the room was ready. Which wasn’t too bad of a wait since I got to roam around the galleria next door.
The Executive Lounge was clean, had health options for breakfast and Hors D’oeuvres, lounge staff who was there for Sunday breakfast was helpful and it was nice to see a smiling face in the morning.
The room was so nice, bed was so comfortable I didn't want to leave the place but all great things must come to an end. My overall stay was great, staffs were very professional, love the location of the property and free parking. Would definitely go back when I visit Dallas
September 6, 2016
Rated 2 out of 5 by Rangersfan2016 Four people can't sleep in king room
My family of four reserved a double queen room and was told that all of the double queen rooms were given away! What is a reservation for? The bell hop disappeared so we brought our own bags up. Our son had to sleep on a cot while three of us piled into a king size bed. Room service took an hour both times we needed it. Our rented movie froze in the middle.
The positive is the 2nd floor restaurant was amazing we had great service in the evening and at breakfast. The dinner menu was creative and delicious. We had a hard time picking because everything sounded so good. The pool is nice and being connected to the mall is a big plus.
We will never return because of the terrible sleep situation. I cant figure out what good a reservation is if they dont reserve a room for you. Not good for families.
August 7, 2016
Rated 5 out of 5 by Babypig Great
Overall ,clean and safe .
But,free parking spot doesn't have enought at front to back
August 6, 2016