Rated 1 out of 5 by Kim66 The staff at this hotel are unprofessional and rude
Being a starwood preferred guest usually means excellent attention to detail. The staff at this hotel were unprofessional and rude. When a problem arose, they did nothing to correct it. When I attempted to talk to the acting manager, Parshay Deo, I was told "if you think I know or care who you are, you are wrong." I am usually in Houston for a week two or three times annually for business. I have always stayed at the Westin Galleria Hotel but I will not be staying at this hotel again!
November 21, 2013
Rated 5 out of 5 by RayH46 Texas Psychological Convention
We had the pleasure of staying in the presidential suite and felt very pampered. We love Westin and this stay was no exception.
November 18, 2013
Rated 5 out of 5 by Gnalar Exceeded expectations
From the attentiveness of the staff, to the convenience of parking, the ease of navigation (elevator availability, meeting rooms location), and to the smoothness of operation, all was close to flawless. Westin keeps going up in my estimation.
November 17, 2013
Rated 3 out of 5 by VM12 My personal review of the hotel
I was very satisfied with the personnel and cleanness of the hotel, no complain there at all, but this particular hotel (The Westin Galaria Houston) is in desperate need of remodel, it really needs upgrade to be worth of money I had to pay. The carpet, the furniture, bathrooms, pictures, wall decoration, etc., everything appears to be minimum 20 years old.
November 10, 2013
Rated 1 out of 5 by kathy1976shopper Poor experience
Our first night in the hotel, we were placed in a handicapped room, and therefore had no bathtub or counter space in the bathroom. We were moved to another room after requesting it from a third staff member. In both rooms, the lighting was poor. In the second room, our second night, the light in the bathroom flickered the entire time, resulting us having to shower in the dark. Also, our vehicle was knicked in the valet parking by towncar. It was just overall a really poor experience. I have always enjoyed Westin hotels in the past, but I will not stay at this hotel again.
October 28, 2013
Rated 1 out of 5 by Ann66 Miserable Experience
Overall, hotel needs a makeover.
Upon arrival, four bellman watched me exit my cab, did not offer me help with my bags or welcome me.
Upon check-in, my room was unavailable.
"Green option" misleading because where it means "don't change sheets and towels" in most hotels, at Westin Galleria, it means "no housekeeping" shows up.
When I requested housekeeping to make my bed and toss trash, they did not show-up.
When I called the second time, they changed my sheets - why? Only requested my bed made. No trash removed either.
Sink in room 950 leaked under the counter. This was fixed promptly.
Hotel is drab, dirty, colorless.
Staff is not communicative, unprofessional.
I will never stay there again and would not recommend it.
October 29, 2013
Rated 4 out of 5 by Quilter24 Comfortable
Very comfortable beds; quick response to request for additional in-room amenities; excellent buffet breakfast. We were disappointed that Wi-Fi in the room was an additional charge of $9.95 per day. In a 5-star hotel, WiFi should be free in the room!
November 5, 2013
Rated 5 out of 5 by Longhorn63 Great hotel,pool needs attention
The pool atmosphere does not match the other amenities at this hotel. When traveling from Minnesota, I look forward to sitting by the pool on a beautiful sunny day. It needs lounge chairs, landscaping, and just overall attention.
March 9, 2012