Rated 4 out of 5 by Spiritark Nice and quiet gym
Note that this hotel is connected to an upscale shopping mall, for those that don't know Houston well. It is a bit of a pity that the food options post 9p is a little tight. I was basically stuck with the Daily Grill (which turned out not too bad). Like the gym - simple, uncrowded, and very spacious.
October 15, 2013
Rated 5 out of 5 by rdcan2 great atmosphere
Pleasant stay and conference facilities were comfortable.
June 30, 2014
Rated 5 out of 5 by SonnyZzz Nice Room, Excellent Location and Staff
First time staying at a hotel that is connected directly to a good shopping mall and I found it very convenient. Fast elevators! The reservation agent who reinstated some expired SPG points worked her magic! One issue though, noise from the next room's TV was loud coming from the connecting door.
December 17, 2012
Rated 1 out of 5 by mosow This hotel was surprisingly unresponsive.
We had a very short stay so any opportunity to rest was needed. The staff was very slow to respond when we asked to move to another room due to a smokey smell in the room we were placed. During the evening, we had a horrible night with sounds above us which sounded like clean up after an event.
June 3, 2013
Rated 5 out of 5 by CocoGC Awesome!
Awesome uptown and upscale experience!
June 30, 2014
Rated 5 out of 5 by SatisfiedGuest Great service!
The staff were really friendly and the service hot line was always promptly answered whenever I called. The bed was wonderfully comfortable. I was also pleased that the hotel staff took the initiative to recommend Starbucks in Galleria as an alternative breakfast location to the hotel's cafe.
April 14, 2013
Rated 2 out of 5 by Joe1213 Big disappointment
I was looking forward to the stay at the westin. Sadly, the treatment is very impersonal. The staff was extremely inattentive. Beds are comfy, and the location it's great for shopping a/o convention. The service in general needs a huge improvement. It does not match the price you are paying.
May 18, 2012
Rated 3 out of 5 by Cage12 Underwhelming
Carpets in the bedroom were dirty, especially to the side of the television by the coffee machine. In the morning, I was made to feel like I was inconveniencing the front desk by asking questions like "where is the gym" which summed up my whole experience at the hotel.
April 3, 2014
Rated 4 out of 5 by shorty Awesome Hotel
Facility was great but we had a little problem of not having bars of soap placed in our room on the night of 3-4-13. Your facility had run out of hand soap and I didn't feel it was sanitary to use body wash to wash our hands. Other than that we were very pleased with your facility. Thanks
March 6, 2013
Rated 5 out of 5 by CSand80 Wonderful experience! Will definitely be back!
We were only in town for one night and didn't arrive until very late. The staff was very accommodating and extremely polite (even at 2:00 in the morning!)! We have a wonderful experience and will most definitely be back the next time we stay/stop over in Houston!!
Thanks for everything!
January 20, 2013
Rated 4 out of 5 by JP1958 A good and convenient hotel, too bad bellmen weren't friendly
The hotel is conveniently located at the Galleria shopping mall. It was definitely easy to find something to eat. It's got a free parking which is always good. Front desk and cleaning staff are nice but some of the bell-men had unpleasant attitudes. They certainly aren't very friendly.
August 26, 2013
Rated 4 out of 5 by Venn Very comfortable.
The rooms were warm and welcoming. Somewhere you would like to stay home away from home. I was there for business and was not impressed with the internet connection in the meeting room. The connection was good in the room but not in the meeting rooms. Made it a little different.
January 16, 2013
Rated 4 out of 5 by IPHH Houston Westin Galleria Review 2013
The room was comfortable yet needs attention to the following:
-commode needs to be cleaned with a cleanser. It was wiped but did not smell of a cleanser or being cleaned well
-AC would never turn off - the noise was very annoying
-Elevator got stuck several times (reported)
October 14, 2013
Rated 3 out of 5 by JenI Not up to Westin standards
I was very disappointed in the size of the room and the decor. Very small and boring. For a beautiful shopping center with upscale stores this property is way below standards. Only reason to stay here is convenience of shopping center. Otherwise I would not even consider it.
August 4, 2013
Rated 3 out of 5 by dwf1947 internet
the downstairs business computers had a charge even for gold members . every other stzarwood prop Ive stayed at has had a free busines computer for guests. It was a trivial charge and not worth the bad review from guests. also promised an upgrade to a suite and never got it
June 3, 2012
Rated 3 out of 5 by Kat59 if you are in for shopping at the Galleria
This hotel is for shoppers and people on business only. No nice breakfast room, no breakfast buffet, no eating facilities in hotel, only walking through the mall, no good coffee, had to get it from Starbucks in the Galleria.
Service from Will at the reception very friendly.
January 23, 2013
Rated 5 out of 5 by MikeMotorBike Short and Sweet
My wife and I were in Houston on a quick visit so we didn't have much time for getting around. The check-in was fast and we were in our room before we knew it. The access to the mall was convenient and the Westin staff were very helpful with restaurant and shopping advice.
September 8, 2012
Rated 4 out of 5 by Hoshi Great Experience
Arrived for a convention and the staff was friendly, helpful, clarified all of my questions and was overall great to work with! I'm glad the option to decline the turn-down service exists at this hotel because I'm not the sort of person who requires new sheets every day.
August 16, 2012
Rated 4 out of 5 by BobGetz Summation of stays
Overall I really enjoy the facility however I have repeated issus with the temperatures in the rooms. For my last 3 stays, the room has been clamy with air set on 68 and simply not cooling to that level. I must consider other hotels if the air situation does not improve.
September 17, 2012
Rated 4 out of 5 by SYSCO Stay
I only ranked "Staff Met My Needs" low due to one person, the girl who completed my check in process. I have already addressd my concerns with the hotel and have received a response. The rest of the staff was wonderful and was able to help or answer any questions I had.
October 25, 2013
Rated 5 out of 5 by ttyl Westin
Had a very nice stay. Would stay there again.
June 23, 2014
Rated 2 out of 5 by Test33 This hotel needs attention.
no one answers the "guest service " line and when they did Monica said "they were VERY busy" really ???
no ice in ice machine
had to call for housekeeping
Starbucks coffee is Great but no cups left !
long waits for elevator
slow service in Daily Grille
February 7, 2013
Rated 3 out of 5 by JAW13 Bathtub peeling and sticking to my feet.
I was extremely unhappy with this room. the bathtub was peeling and when i took a shower it stuck to my feet and came up when i moved.
I wouldn't expect this from a $100 a night hotel, certainly a $200+ is unacceptable.
I told the staff and the response was poor.
July 25, 2013
Rated 3 out of 5 by cjs50 Not up to expectations . . . .
The room was not clean. It had a water leak in the bathroom and we could not ascertain is origins. The ceiling appeared to be swollen and about to fall down (especially in the hallways). Some of the plugs did not work so we could not recharge where convenient.
November 25, 2012
Rated 5 out of 5 by Brown43089 Great location
With this hotel begin connected to the Galleria and the Westheimer area, so many great restaurants and shops are within walking distance. While the room was not as big as I expected, it was very comfortable and clean. The bed was extremely comfortable.
February 7, 2014
Rated 4 out of 5 by Lynne66 Beds are Terrific!
Just returned from 4 nights at the Westin Galleria.
Requested a room with a view and quiet. First room I was taken to had a less than good view and right next to elevator. Second room was much better.
Problems I encountered:
1. No fresh air. Balcony doors have been sealed shut, cannot open and I like to get even a sliver of fresh air. Not possible here.
2. Bath tub very slippery. Westin should provide rubber mats or resurface bottom of tub.
3. Construction noise-jackhammer type in distance went on one night-Sunday until 2:00a.m. Called to complain and man who answered was not sympathetic.
4. No morning paper. Ordering breakfast each morning in room, it would be nice to have a paper delivered.
1. Bed was incredibly comfortable!
2. Room was very clean. AC worked well.
3. Room service and breakfast was prompt and delicious.
4. Felt safe and secure.
5. Was not in Houston to shop, but if I had been this is the Hotel to be in as it connects to Galleria.
6. Did not use it but Hotel has an outdoor pool that looked inviting.
November 3, 2012
Rated 3 out of 5 room service screw up
I ordered room service (breakfast) the night before so that my breakfast could arrive at 6:30am. 6:45 I phoned down to room service and they had no record of my order. quite frustrating as I had to leave at 7:15 so no time to re-order. Train your staff!!!!
February 7, 2013
Rated 5 out of 5 by Poofie Friendly, Concerned Staff
Thank you for helping our stay at the hotel feel wonderful! When we thought we'd lost a piece of luggage enroute from the parking garage, the staff treated us as if it was the most important item on their agenda. The package was found in our hotel room:)
August 5, 2013
Rated 4 out of 5 by Arko Staff and features were beyond expectations
I thoroughly enjoyed my stay, staff was very helpful, room was great. The only downside was as a 1st time stay I did not know anything about the Galleria Mall such as stores, resturants, etc. I feel that this should be detailed better in the guests room.
June 1, 2012
Rated 4 out of 5 by Quilter24 Comfortable
Very comfortable beds; quick response to request for additional in-room amenities; excellent buffet breakfast. We were disappointed that Wi-Fi in the room was an additional charge of $9.95 per day. In a 5-star hotel, WiFi should be free in the room!
November 5, 2013