The Westin Galleria Houston

  • 5060 West Alabama
  • Houston,
  • Texas
  • 77056
  • USA
  • Karte

Zimmer & Preise

  • Falls der Aufenthalt mehr als 90 Tage umfasst, rufen Sie bitte unter +(1) 866 539 3446 an.
  • Sie können nur 550 Tage im Voraus buchen.
  • Bitte überprüfen Sie Ihre Daten.
1 Zimmer 1 Zimmer , 1 Erwachsener 1 Erwachsene , 1 Kind 0 Kinder
Rated 3.6 out of 5 by 369 reviewers.
Rated 4 out of 5 by Do not put me near the elevator I am an SPG gold member and I was put in a room right next to elevator with a very small bathroom counter. Please only put me on the SPG floors with the bigger bathroom away from the elevator. November 13, 2015
Rated 2 out of 5 by Very Frustrating Experience... I am very upset and dissatisfied with the way I was treated at Westin Gallalria hotel. 1- The long outage (around 3 days !) of the hotel phone system. During that period we were using our own (international) mobiles at our cost to call room service and other hotel phone number and to call my family while I outside the hotel. I realize that this could be out of thier control, but I dont realize why I should pay for hotel's failure without any compensation !!! 2- After staying 23 nights (total of 46 nights) I requested an extension for one week and they advised that they will extend for only one night and for more than the double of the rate !!! I understand that they were about %98 occupancy. However, I beleve that someone higher ( if they care) could allow a platinum SPG member to continue under the same rate or even have it as a complimentary stay for the inconveniences I faced !!! 3- On September 22nd and after staying that one night with more than double price, I checked with front disk for extension and the answer was negative. Then I called the Starwood central reservation on late afternoon to help me finding a reservation and they were able to find one on Westen memorial but I told them that I will not be able to move thier without having gallalria hotel transfer my family loggage (15 pcs) to the Westin memorial and he confirmed that the hotel will provide it in complementary bases and requested me to inform the front desk and they will take care of it. I relayed that to Mr. Fisher of the front desk and he said OK and requested him to give me the details of when they will do that to arrange for it and he said : don't wary I will be in till 11 PM and he will take care of that and promised me to provide me with the details on the same night. Unfortunately, he never got back to me !!! Next day I call from work and was not able to find him and learned that there was nothing arranged for me and I should pay for it! I was neglected where nobody bother to comunicate with me to advise about the situation !!. I comunicated this ti the manager at that time but she didn't do anything for me !! that was another dissatisfaction and frustration occasion on my stay at the Westin Gallalria. Having highly occupied hotel should not turn to poor service to the guests !!! I noted those items but was not able to write to you earler because I was very busy. October 29, 2015
Rated 5 out of 5 by Great Relaxing and family friendly Very convenient. Great shopping. Friendly staff. Very clean. October 26, 2015
Rated 4 out of 5 by Wonderful Location The location is great. Shopping was effortlessly. The staff were good and friendly. I had an encounter that got me fascinated when i was about rolling the cart with my goods in and a lady ran after me with a huge surprise on her face. Her words to me were very comforting, she said we are here to make you comfortable. My family like it there. However, the internet that is paid for is a huge minus and should be addressed. Free WiFi is the least an hotel should provide for their customers. October 6, 2015
Rated 3 out of 5 by Wouldn't come back Our room was in serious need of renovation and/or deep cleaning, and the hotel does not offer a lounge for platinum guests. That said, the staff was excellent and location is very convenient. We won't be back, most likely. August 19, 2015
Rated 4 out of 5 by Great stay Love the location. Rooms were clean and spacious. Food from room service was good and we didn't have to wait too long. We look forward to staying there again. August 17, 2015
Rated 5 out of 5 by In Heaven Great staff. Loved it. Easy access to the Galleria shops. Restaurant needs more variety on the appetizers. Over all excellent Hotel. July 12, 2015
Rated 1 out of 5 by Poor service My daughters and I checked into this hotel on Jul 9, 2015, for 2 nights. We had a 24 hrs overseas flight; then, a 4 hrs drive to find out the booking I made didn't go through online. While I accept the booking mistake. The hotel staff and SPG agent did very little to help with my predicament. Neither the hotel staff nor SPG agent tried to assist me. As a GOLD member w SPG for 10 yrs, there seem to be no loyalty from the SPG team. Then, the bath tub was filthy, once we got to our room. I call the front desk reported it. Our room was changed with little sympathy. By the way, this took place at 11:30 pm. This was a hotel that I've used in the past...from tired and disappointed...SPG member. July 10, 2015
  • 2015-11-29 T07:04:19.648-06:00
  • bvseo_lps, prod_bvrr, vn_prr_5.6
  • cp-1, bvpage1
  • co_hasreviews, tv_369, tr_369
  • loc_en_US, sid_1053, prod, sort_default
2 3 4 5 ... 14 next>>