Rated 4 out of 5 by WorldTraveler73 Great Location, Decent Hotel
Location is great in the Galleria mall, especially during holiday shopping season, although getting in and out of the area can take a while due to the traffic. Hotel itself is decent, no problems or issues, just not memorable. It is better than the sister Westin property on the other side of the Galleria mall, however.
December 22, 2014
Rated 3 out of 5 by Mjaustin Hotel need major need remodel
I think the room I have stayed was one of the oldest rooms in the hotel. Bathroom paper walls needs to be replaced, carpet guess was decent, elevators are very old and jumpy I guess, but the shower head is nice and new and I enjoyed the pillows and sheets (not the same mattress I am used to for a Westin property)
December 21, 2014
Rated 3 out of 5 by CVXtraveler Nice hotel
This is a nice hotel with a great location...
December 11, 2014
Rated 3 out of 5 by Nolagal Westin Galleria Houston
Recently stayed at Westin Galleria Houston for a conference. In my travels, I am used to the staff greeting guests at every encounter. This was not the case in Houston. At the end of one of our meetings (ended early), the staff practically ran us over as our meeting ended in order to prep the room for an event being held in the evening. While moving the video screen, the staff rolled the huge screen in front of the stage, nearly hitting several of us. No "excuse me", no "may I ask you to move away from the stage". They just kept moving. While I understand the effort to turn a room quickly, some mention from the manager at the end of our session asking us to move quickly would have been appreciated.
November 19, 2014
Rated 4 out of 5 by Shinkay Great Experience
I booked this trip with an intent to get away from cold weather this past Thanksgiving, and also to partake in a little shopping. The biggest appeal this hotel had for me was its direct connection to the Houston Galleria, which meant that I would have no hassles with parking, and easy access to my room during the Black Friday mayhem.
I had a great experience with this hotel and all the staff were very courteous and friendly. I would like to give a special mention to Ms. Natalie and her associate who were very accommodating on Thanksgiving morning - Ms. Natalie graciously escorted me to the White Oak restaurant, at a time when the Galleria was closed. My room was very spacious and comfortable and it was generally quiet, despite my close location to the elevator. And I loved the handheld shower head option in the bathroom. I know that sounds silly but I can't tell you how may times I've had to fiddle awkwardly with showers in a hotel room because I was trying to get the temperature I wanted. I didn't order room service during my stay so I can't offer much insight on this regard.
I have two reasons that prevent me from giving the hotel 5 stars for overall experience. The first is that there's no microwaves in the room, which is a little disappointing if you have leftovers (which is very common for me). A mini fridge was provided though. The second was that I had to pay for internet access. That seems a little unusual to have to do that at a time where technology and online accessibility seems so common place nowadays. In retrospect, I wasn't there to surf the web but had I been there for business it might have been an issue.
Issues aside, the fact that I could step between two double doors and transition from hotel lobby to the mall made all the difference for my little getaway. I never stepped outside the hotel/mall during my stay - because I was so comfortable!
I would definitely do this again, and I can't wait to recommend this to all my friends who would like a little relaxation time and/or retail therapy.
November 30, 2014
Rated 5 out of 5 by Longhorn63 Great hotel,pool needs attention
The pool atmosphere does not match the other amenities at this hotel. When traveling from Minnesota, I look forward to sitting by the pool on a beautiful sunny day. It needs lounge chairs, landscaping, and just overall attention.
March 9, 2012
Rated 4 out of 5 by JEGLG49 This hotel has great staff
Staff was excelent and very helpful. Food was outstanding, bed was a little firmer than I like, room was adequate.
My only observation for improvement would be to check all of the elevator lights, there seemed to be several indicator lights on several floors that did not light.
November 17, 2014
Rated 1 out of 5 by JLN1973 Worst Westin Ever
I am a Platinum SPG member, booked two rooms, one King room and a two queens room in this hotel two months in advance for one night. Upon arrival, I walked in to find one double room and two queens room. When I contacted the front desk to discuss the error their best offer was 2,000 SPG points to compensate for their error. I won't be staying here again and will be refusing to pay for the room that didn't meet the reservation I paid for.
October 22, 2011