Rated 5 out of 5 by shoppingmanda none
nothing wrong with this hotel
August 26, 2014
Rated 5 out of 5 by Gil64 Another splendid Westin product!
The staff, in particular the manager on call, Miguel, were very welcoming and accommodating. I am a long-time Starwood Platinum Member, and it is experiences like the one I enjoyed at the Westin in Houston that move me closer to the Starwood Brand of hotels and further from the competition.
I look forward to staying at this hotel again on my next visit to Houston. Thank you Westin Houston Staff for you kind consideration!
August 23, 2014
Rated 1 out of 5 by Tired1959 Was not forewarned of the LOUD jackhammer construction
I was on a one night business trip with my boss and two collegues. I had pushed to stay at this hotel as my previous experience was pleasant. We were not informed at the time of check in as to how loud our night was going to be. Given the option we could have purchased earplugs and maybe had some rest. Instead, we listened to jackhammers due to local constructions ALL night!
August 23, 2014
Rated 4 out of 5 by Jim001 Great place to stay if visiting the Galleria
We were taking our granddaughter and a friend for an overnight stay in the Galleria area to celebrate her 13th birthday. The Westin Galleria was a great facility for that purpose. The staff was very pleasant. The room was a good size, clean, and the beds were comfortable. The room temperature control was okay but didn't seem consistent during the night. The bathroom was clean but small and I felt was understated for a 4 star hotel. Our stay at this facility was very adequate for our intended purpose.
August 20, 2014
Rated 4 out of 5 by StephenSF Amenities lacking
Toiletry selection is poor. Where is the body wash other Westins offer?
Why are you still using powdered coffee creamer when other Westins provide liquid?
Obviously, cost cutting is having a detrimental effect on the services offered.
August 22, 2014
Rated 3 out of 5 by Joey66 Not at par
I booked a king bed but when I checked in, I was asked to wait for at least an hour but offered me a queen bed instead if I want to. I was extremely tired from my trip so I took the offer. Disappointed.
August 19, 2014
Rated 4 out of 5 by Mitch1033 Everything great but...
I am a frequent busines traveler. My only complaint is parking. Valet parking takes longer than it should (staff keep moving-may not have enough staff at certain times). Self parking has no elevator requiring guest to carry luggage up stairs.
August 16, 2014
Rated 4 out of 5 by buffpatel Great Location
First time in Houston. Friend suggested I stay at the Galleria Mall. This hotel is perfectly located in an area with lots to do. Well staffed, room was comfortable, check in and out was a breeze. Gym was only so-so - not as nice as other Westins I've been to, but I was able to make do. Overall I enjoyed my stay.
August 14, 2014