Rated 3 out of 5 by NinaB Noisy Night
Most of my stays at a Westin are delightfully comfortable and pampered. Unfortunately this hotel does not achieve that standard. Usually being a Starwood Preferred Guest gets you such a wonderful treatment...but not in this case. I got a room which literally had the elevator shaft inside of it. All night long I heard the elevator go up and down and ding. My room had no coffee cups and when I called down to ask for some the just forgot..to send someone. At checkout I mentioned this and received a sympathetic shrug. I do not think that the Westin standard is achieved at this location...I don't think I will be staying at this hotel again.
April 8, 2014
Rated 4 out of 5 by AvonWalker1980 Not what I had hoped/expected.
1. Working on something on the floor and found what my friend and I deduced to be a toenail clipping. (Eew.)
2. Rude people running through the halls at all hours of the night (including 1 lady who knocked on my door - the wrong door - 3 times at 11:30 p.m. after I had walked 26 miles in the Avon Walk for Breast Cancer that day so I was already asleep at this point) and morning (people with kids (of which, I have 2, btw) letting their kids run and scream down the halls before 10:00 a.m. (again, see part about having walked 26 miles the day before). This isn't exactly the hotel's fault, but still annoying.
3. In keeping with the theme of point #2, the cleaning staff started steam cleaning the carpet in the hall way around 9:30 Sunday morning which led to an odd whistling noise as well as wet carpet as we walked out to the elevators to leave. Seriously? That couldn't wait? Check-out isn't until noon. There are people who sleep (or at least try to) past 9:30 a.m.
4. Parking is a nightmare in this area. I live in the Houston area so I'm familiar with the Galleria area and somewhat expected this but it was kindof a pain in the rump.
For what we paid, not impressed. Will find another hotel if I need to stay in this area again.
April 14, 2014
Rated 5 out of 5 by Insky One Negative
The music played in the lobby is too loud and is not what I would have expected a hotel would play --- not quiet, soothing music, but loud mix of tunes.
March 29, 2014
Rated 5 out of 5 by Lena24 Facility Location
Great location for a business conference, the amenities were well thought out to accommodate the guests needs.
March 28, 2014
Rated 5 out of 5 by Joe100 Great staff, very nice rooms
Very nice hotel and staff members were genuinely friendly and helpful. Been part of conferences at hotels most of my professional life. Would put this property near the top.
April 7, 2014
Rated 3 out of 5 by Cage12 Underwhelming
Carpets in the bedroom were dirty, especially to the side of the television by the coffee machine. In the morning, I was made to feel like I was inconveniencing the front desk by asking questions like "where is the gym" which summed up my whole experience at the hotel.
April 3, 2014
Rated 5 out of 5 by avnlady1 Great Hotel
Had a Terrific time at Conf,
Hotel room was sooo comfortable!! Clean!! Service was exceptional!!
Shopping well what can I say?? Super!!
Had a choice of hotels but so glad we picked Westin Galleria!!!
Will do it again next year!!!
March 10, 2014
Rated 4 out of 5 by JimD51 Nice hotel but not able to deal with even small numbers of guests
The hotel was very nice and quite comfortable. The level of service left something to be desired. The staff at the front desk seemed to be over matched by the people checking in. At one point there were more staff at the desk than there were people in line and yet it took 20 minutes to check in. The business center was closed and they had one computer set up in the lobby to print airline boarding passes, but alas the printer was not working during my stay. I had to rely upon the staff at the front desk to print the pass. They were very accommodating, but once again it was quite time consuming as 3-4 people in line seemed to be more than they could handle at one time. This appears to be a hotel that deals with a lot of business groups/conferences yet they did not seem to be able to deal with a few people. I would hate to see it when they are really busy. A very large mall adjoins the hotel and there were a number of choices in terms of restaurants, etc. within the mall and it was also a nice place to walk for exercise. Besides the mall there does not appear to be much around the hotel, other than offices and one or two restaurants.
March 28, 2014