Rated 3 out of 5 by michele42 Average facility
Loved the room and the maid service. I like a good workout, but the facility was extremely small for the size of the hotel and the treadmill equipment was poor working quality. There is no elevator from the parking garage, so be prepared to carry your luggage up or down a flight or two of stairs if you don't drop it off at the front door first. Loved the fact I had a fridge in the room.
July 24, 2014
Rated 3 out of 5 by Angel2755 Highly overpriced for average rooms
The rooms are not bad, they are average. However, for the price being paid I expected top of the line rooms. The shower has no pressure and leaks. The bottom of the restroom door is falling apart. Mini fridge was barely cold and there is no microwave. Again, average rooms, not bad. Most of the staff was very friendly.
July 21, 2014
Rated 4 out of 5 by Ranger459 Started out wrong, but the management made it right
When we arrived the front staff at the check in desk was rude and uncooperative. I immediately brought it to the attention of the night manager Duncan who corrected the problem and checked us in. the management dealt with the problem employee and I am satisfied with the outcome. Service here for our family has always been exemplary. Sometimes there are little bumps in the road. I am sure with the proper re-training in customer service this will not occur again. Special thank you to Manager(s) Duncan and David for correcting the problem and making our stay that which it always is..... awesome.
July 15, 2014
Rated 5 out of 5 by PKummer This hotel is the best in Houston
Please, do the best forever.
July 22, 2014
Rated 1 out of 5 by Carla18 Did not keep your end of the deal!
When I registered I had high hopes for my stay at the westin galleria, with my youth group! My group had a group rate for a church convention for kids. I was told during the time I was setting my registration that one of the amenities was a continental breakfast. I thought that was great since I would have 10 kids and 8 adults! I reserved a total of 6 rooms, at the group rate thinking we would be getting breakfast since that is what I was told! However when I arrived, late that night I was informed that there would be no breakfast!
Even though I repeated all the info including the name of the person who set up the registration to the manager; I was just told sorry, and that it wasn't included in the rate. What made it even worse is even if I could have ran to the store and purchased something that could have been microwaved there was no microwave! Not only that, I was told that there was only to be three people to a room which was fine, there wasn't enough face towels in the rooms! Even when I called down for face towels they brought me bath towels instead which made my wait even longer before I could shower to rest. I have never been so disappointed, especially when my children were the ones who were effected!! At this point my entire trip was ruined from the first night, I'm praying that I never have to experience this again, at any hotel! I don't believe there is any way to make this right, now!
July 20, 2014
Rated 4 out of 5 by CG14 Great experience
I look forward to going to this hotel because I KNOW I will be able to get great sleep--they have the most comfortable beds and pillows!!!
July 18, 2014
Rated 5 out of 5 by Cutie14 This hotel has dedicated employees
Rooms are clean and well appointed. I liked getting the water each day. Towels are great quality.
July 18, 2014
Rated 3 out of 5 by Ash1145 This hotel needs wireless coverage / DAS
I am in the wireless industry and was unable to work on my computer or take calls in from my hotel room. This is not my first time having these issues and I will not be able to stay here again unfortunately unless this hotel gets a Distributed Antenna System for wireless coverage within this hotel! thanks,
July 15, 2014