Rated 3 out of 5 by ronocnikral Decent "Business" Hotel
A bit more pricey than some other business options in the galleria area, but a good option. Would maybe stay there again, but nothing really stood out as "wonderful." Having top tier status at 2 other hotel chains and only gold with SPG, I didn't get much recognition beyond the "What would you like for your SPG gold benefit?" A small thing, but a "thanks" goes a long way after a long day of traveling and work, and something I am accustomed to at other hotel chains.
The biggest complaint, and is a big pet peeve of mine, is the tub didn't drain. So when you take a shower the water ends up above your ankles. I stayed one night and showered in the morning, otherwise I would have asked to be moved to another room.
October 22, 2014
Rated 5 out of 5 by Dali Always consistent
Its always great to return to a hotel and be recognized! Consistency is the name of the game.
October 26, 2014
Rated 4 out of 5 by TednTay Conference accomodations
I was very excited to have my conference at the Westin Galeria in Houston as Westin is my hotel of choice. I have mixed reviews of this Westin. The bed was super comfortable as expected. The city noise did seep into the room quite heavily. The elevators were a nightmare with only 1 or 2 working at any point in time with a conference of over 1000 people in attendance. The staff was polite and responsive. The bathroom and some of the fixture of the room were starting to show their age and need of updates. Overall a good experience
October 13, 2014
Rated 4 out of 5 by Aligg Business Turn Pleasure trip
The hotel, as always welcomes me with a lot of respect and courtesy. We had room service Saturday night and the salmon was delicious. My husband is picky with his salmon but he loved this one. Sunday morning I think they were a little busy and lost my room service order. I called them 50 minutes after I had placed my order and I was told it was on its way cause they couldn't find it. I told the girl what I had ordered and it arrived 10-15 minutes later, not completed but they were kind enough to remove the bill from my charges because they took this long for the order to arrive in my room. Overall, the services were excellent and I will always recommend this hotel, no matter what little circumstances arrive.
September 15, 2014
Rated 5 out of 5 by Longhorn63 Great hotel,pool needs attention
The pool atmosphere does not match the other amenities at this hotel. When traveling from Minnesota, I look forward to sitting by the pool on a beautiful sunny day. It needs lounge chairs, landscaping, and just overall attention.
March 9, 2012
Rated 5 out of 5 by Deb701 The best in Houston!
For a great night sleep, staff is great
September 23, 2014
Rated 5 out of 5 by Colleen70 Great Experience
Wonderful experience and great location especially for conventions or those traveling alone.
September 21, 2014
Rated 1 out of 5 by JLN1973 Worst Westin Ever
I am a Platinum SPG member, booked two rooms, one King room and a two queens room in this hotel two months in advance for one night. Upon arrival, I walked in to find one double room and two queens room. When I contacted the front desk to discuss the error their best offer was 2,000 SPG points to compensate for their error. I won't be staying here again and will be refusing to pay for the room that didn't meet the reservation I paid for.
October 22, 2011