Rated 5 out of 5 by jmach Great Place
This is a great place to stay. Comfortable, clean. The only downside is my husband is tall and the bed was too short for him. We run into this problem with most hotels Otherwise the bed was very comfortable. Staff was very friendly
September 9, 2014
Rated 4 out of 5 by 0504Traveller Nice hotel with excellent location
We travel to Houston a lot and like to stay near the Galleria, and this hotel delivers a great room with a great location.
The hotel is located on the ground floor of the Galleria so it is very convenient for access to the Galleria. In spite of being close to the Galleria, you cannot hear the noise the Galleria which is nice. The hotel lobby is located on the main entrance to the Galleria, but there is also a bottom level entrance as well (which also houses the entrance to the gym - the gym is nice but the location is odd considering its an open walkway to the Galleria mall).
There is free self-parking in the garage (and space was always available - even on the Thanksgiving holiday)
The rooms are wide and comfortable and the 4 of us easily fit in the room.
Overall a great stay and we look forward to going back
September 4, 2014
Rated 4 out of 5 by Ross1994 Great Hotel for Business Travelers
Centrally located, very clean. Easy in-and-out. Only downsides are the gym (bit of a walk and too small) and no SPG lounge.
September 5, 2014
Rated 5 out of 5 by shoppingmanda none
nothing wrong with this hotel
August 26, 2014
Rated 5 out of 5 by Gil64 Another splendid Westin product!
The staff, in particular the manager on call, Miguel, were very welcoming and accommodating. I am a long-time Starwood Platinum Member, and it is experiences like the one I enjoyed at the Westin in Houston that move me closer to the Starwood Brand of hotels and further from the competition.
I look forward to staying at this hotel again on my next visit to Houston. Thank you Westin Houston Staff for you kind consideration!
August 23, 2014
Rated 1 out of 5 by Tired1959 Was not forewarned of the LOUD jackhammer construction
I was on a one night business trip with my boss and two collegues. I had pushed to stay at this hotel as my previous experience was pleasant. We were not informed at the time of check in as to how loud our night was going to be. Given the option we could have purchased earplugs and maybe had some rest. Instead, we listened to jackhammers due to local constructions ALL night!
August 23, 2014
Rated 4 out of 5 by Jim001 Great place to stay if visiting the Galleria
We were taking our granddaughter and a friend for an overnight stay in the Galleria area to celebrate her 13th birthday. The Westin Galleria was a great facility for that purpose. The staff was very pleasant. The room was a good size, clean, and the beds were comfortable. The room temperature control was okay but didn't seem consistent during the night. The bathroom was clean but small and I felt was understated for a 4 star hotel. Our stay at this facility was very adequate for our intended purpose.
August 20, 2014
Rated 4 out of 5 by StephenSF Amenities lacking
Toiletry selection is poor. Where is the body wash other Westins offer?
Why are you still using powdered coffee creamer when other Westins provide liquid?
Obviously, cost cutting is having a detrimental effect on the services offered.
August 22, 2014