Rated 5 out of 5 by Jpollock0917 Exceptional!!
Everything about my stay was exactly what it needed to be for me. I had a whirlwind trip that had me exhausted. From the courteous valet that greeted me at my car to the humble room service delivering my much needed conditioner, every Westin employee comforted me and helped calm me beyond what I needed them to be. . And of course, even the Heavenly bed lived up to its name. I highly recommend this Westin Oaks location.
August 29, 2014
Rated 1 out of 5 by mdz2 UNACCEPTABLE customer service
I have been staying weekly in this hotel. Last week they lost my overnight bag that I had left with the concierge and they have NOT yet compensated me for their error. Unacceptable. As a platinum guest and weekly resident of the hotel, I am embarrassed by how this hotel has mismanaged this situation, and how their lack of owning their mistake taints the starwood brand. I would not reccomend this property seeing how this is how they handle situations where they are at fault, and how they treat weekly platinum guests. Its absolutely unacceptable, disgraceful to the brand, and downright unbelievable. I expected higher quality from a starwood hotel.
February 27, 2012
Rated 1 out of 5 by Miguelz4 staff not qualified
very bad receptionist, neighbor was with music very loud. called reception 12 am, 1 am, 2 am and didnt control the person with the music. at 6 am started again with the music. this happened august 20,2014 my room was 1712.
August 21, 2014
Rated 4 out of 5 by kikikitten Beds are it.
I love Westin's because I have never been in one that didn't feel immaculately clean and smell fresh. The Heavenly beds really are most of the reason I stay at a Westin though. They are the best beds in the business. My only complaint is that Westin's give you bare bones minimums on bathroom amenities. Basic shampoo/condition/lotion/bar soap. I only "complain" because Sheraton (same chain) has such a GREAT little amenities bag. That is not reflective of this location but Westin's in general. The staff at this Houston Westin Oaks location were all very accommodating and pleasant. I would not recommend this particular location to get to and from downtown, but you are connected to the Galleria, and have walking access to several restaurants, albeit, chain ones. It's a great hotel but there are probably better locations - check out the other Houston Westin (or Sheraton) options depending on why you're in town.
August 18, 2014
Rated 4 out of 5 by Alexa1 Birthday Gift
Stay was a birthday gift for my 13 year old daughter. She loved the quick access to the Galleria Mall and the Cheesecake Factory.
The view from our room out to Westheimer was lovely at night.
The only problem was getting to the right garage. I called the front desk on my way there and was told to use the Brown Garage. Well, that did not put us as close to the hotel as I would have liked. The Blue Garage would have been better.
August 14, 2014
Rated 1 out of 5 by Bischero Worst Westin Stay Ever
Stayed for 2 nights... The room was just dirty.. I went the gym for a run (very dingy btw) and when I came back to shower i discovered the tub full of P**bic hair from a previous stay... The water pressure was very weak, and all the manager could do about it was send house keeping to freshen the room up... the second night the water pressure increased a bit, but was still poor per westin standards... I will never stay there again... Terrible service and terrible rooms..
May 28, 2012
Rated 4 out of 5 by lcvhs Great conference hotel
Hotel was convenient for business
August 11, 2014
Rated 5 out of 5 by Labbie Fantastic
Cannot say enough about how great my stay was. Will recommend this hotel repeatedly to my friends and family.
August 9, 2014