Rated 2 out of 5 by jlafferty Food needs work badly
Pregnant coworker got a raw burger - and I do mean raw. Inedible.
I ordered warm freshly baked cookies which were literally refrigerator cold. Room service breakfast included undercooked sausage. Another coworker complained her steel cut oatmeal was so undercooked it was still crunchy. I ordered the steel cut oatmeal the next day, mine was fine, but they forgot to include the supposed "dried fruit" that it included.
Also confusing is the restaurant has no bread. My choices were sliced whitebread or a bagel.... with my $30 entree? That one is just baffling.
Something is up with the tap water here too. I was traveling with two others, both of whom thought something tasted off.
On the plus side, their salmon was nice.
April 10, 2014
Rated 5 out of 5 by hebert01 Great weekend destination
I am always impressed with my stay at Westin Oaks Galleria, very convenient location, great staff, and wonderful restaurants close by. Could not ask for better.
April 14, 2014
Rated 2 out of 5 by jamescao need improvement
two things happened during my stay:
1) laundry form filled out and clothed in the bag and left on bed. was not taken for laundry.
2) double charged breakfast in April 6-7 stay
April 12, 2014
Rated 5 out of 5 by Boots2014 Staff was very helpful and professional
We were booked at the other Westin Galleria and your associate at the front desk took care of everything to get the reservation transferred. Very convenient, parking attendants very helpful and professional also.
April 7, 2014
Rated 3 out of 5 by jamesandlo Spg status hardly recognized
We have recently purchased a vacation ownership with SPG. One of the reasons we went with SPG was because of our history of great experiences with this brand. This weekends hotel stay our expectations were not met as they have been in the past. I called the front desk manager and he was able to get to the bottom of the problem and offered me points which we gladly accepted.
March 31, 2014
Rated 5 out of 5 by JWilliam Comfortable hotel with lovely interior and very attentive staff
Very pleasant, spacious room with ultra comfortable bed and great shower. Hotel staff were very welcoming and went out of their way to be helpful, especially the concierge and parking assistants/bellmen. I appreciated the option of free self-parking.
March 31, 2014
Rated 3 out of 5 by dave4177 slow check in
the hotel is ok, what you would expect for the price. Parking is a nightmare. The free parking is a garage that is almost always full. There is pay parking for $13 a day and expensive valet parking.
Our check in was the worst I remember. The hotel was fully booked with a dance competition and other events. When I checked in there were all of 2 desk clerks working out of a possible 6 positions. And even with everyone having a reservation the process was slow.
I asked where ice was on my floor (4) and was told that it was near the elevators... actually no ice on that floor
March 24, 2014
Rated 5 out of 5 by Alol69 Excellent accomodation and fast service
The permanance was really good exceeding expectation. Only defect the absence of a shuttle connection with G. Bush International airport.
March 31, 2014