The Westin Oaks Houston at the Galleria

  • 5011 Westheimer at Post Oak
  • Houston,
  • Texas
  • 77056
  • United States
  • Map

Rooms & Rates

  • For stays longer than 90 days, please call 866-539-3446.
  • You can only book 550 days in advance.
  • Please double-check your dates.
1 Room 1 Rooms , 1 Adult 1 Adults , 1 Child 0 Children
Rated 3.5 out of 5 by 372 reviewers.
Rated 1 out of 5 by Worst Platinum Stay Ever... This hotel definitely should be avoided in Houston. I travel for business globally and currently a platinum member with SPG. The room did not have an in room menu and when I requested it it never came for my entire stay. I ordered a breakfast and they mislead me on what was included as they specifically stated it did not come with a particular item (so I ordered it on the side, which they charged me for) but then found out through another guest that it was suppose to be included. The remote failed and requested new batteries, they never came and had to change the channels for the rest of my stay via the buttons on the back. With no means to order movies. The shower (which I have a picture of) has a tube where water drips into your shower from the ceiling from the guest in the room one floor above from when they take a shower. The sink would back up with black water (which again I have a photo of) which was completely disgusting. Commenting to staff fell on deaf ears as two phone calls with no response for my entire stay. Upon leaving decided to see if they would ask if the stay was acceptable, they did not but instead rushed me out the door. For those that travel on business definitely avoid this hotel. Ironically enough the only reason this hotel gets a single star is because the review system does not accept zero stars. December 16, 2015
Rated 4 out of 5 by old hotel select personal The hotel looks to old, we have been many times before and it was wonderful like in " in haven". But now it doesn't looked that enthusiasm. The room had hairs in the bed, only one bar soap for the entire room, without the not disturbing sign. We order room service (hamburgers) and they didn't send catchup. Some of the personal do not give 100% will doing their jobs. December 12, 2015
Rated 2 out of 5 by average at best Someone needs to check out of your hotel early and you don't offer a refund for the night they did not stay. I have never had this happen. Your rooms are very old! most my lamps did not work December 9, 2015
Rated 5 out of 5 by A great night out. My wife and I had planned this night for a long time and when we were half way from Baton Rouge to Houston we learned that our only source of payment had been overdrawn and so we were denied, I am a retiree and knew that my account was due to be debited the next morning and the manager was gracious enough to trust that we would pay in the morning, which we were able to do. We spent the rest of the week as planned with my daughter and son-in-law and grandchildren in Houston. My daughter would have paid the room fee if Social Security hadn't paid the account. We were grateful that the manager did what he did for us and hope that the corporation appreciates the fact that he made our night together great. November 28, 2015
Rated 5 out of 5 by great location Associates where friendly. -Wasn't offered an upgrade but was overall happy with the room, it was beautiful. - November 21, 2015
Rated 4 out of 5 by Nice ,classy, comfortable Nice hotel .connected to mall very comfortable.classy interior.nice updated room.comfortable bed.valet on sat night not recommended, self park.very nice overall.nice room view.early check in and late check out was a plus. November 9, 2015
Rated 3 out of 5 by Mediocre hotel, good proximity to shops & restaurants This hotel was noisy, did not have a place for coffee in the lobby (you have to walk out into the mall - should have something downstairs), gives you powdered creamer instead of regular coffee creamer. On a positive note, it is located right by a lot of good restsaurants. November 2, 2015
  • 2016-02-09 T05:37:09.420-06:00
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