Rated 5 out of 5 by christopherh Great stay
Front Desk staff recognized my platinum status and also gave me an upgrade. Great experience.
July 3, 2013
Rated 2 out of 5 by Zara Westin Oak
Cold shower at 5:30 pm is not acceptable for a 5 star hotel. The hotel should have hot water available 24 hrs
February 1, 2013
Rated 4 out of 5 by Jajaime My stay
The overall experience was very nice. All the hotel staff was very professional and helpful.
June 24, 2013
Rated 4 out of 5 by Kiki Very Comfortable Room
The hotel amenities were nice and the room was very comfortable. The staff were very pleasant and helpful.
March 18, 2013
Rated 3 out of 5 by Cyndeet3 Nice stay
Room was lovely, large and the beds very comfy as you would expect from Westin Hevenly beds. Heh in staff made sure we were taken care of the only prblem came in our last morning when we ordered breakfast from room service. We were told breakfast would arrive at 847 but at 9am still nothing. I called and it arrived at 910, it was cold and mt order was missing and the check was wrong. The attendant quoted another price when I paid that she then walked to the door and changed the amount again. Unfortunately I had to keep the cold pancakes because my daughter was becoming upset from hunger and she needed to take her medications. After a few minutes my breakfast was delivered and thankfully it eas warm. A the same time the attendant brought me a new check with the correct amount, she told me that I was lacking funds if I wanted to verify the cash. I took the new check and the cash and there was enough to core the check but it he new amount did take away $ from her original tip. Tis was completely upsetting considering the situation. Overal, this is a lovely hotel with great access to the mall, majority of staff was great so stray here just don't waster your time with room service!!
March 16, 2013
Rated 5 out of 5 by Rachel Wonderful Service
This was my best hotel experience to date. The staff was incredibly helpful, and the room was beautiful.
March 11, 2013
Rated 4 out of 5 by Teacher1 Teacher
The shower above my room leaked heavily and the staff moved me to a new room immediately uopn request.
February 11, 2013
Rated 4 out of 5 by Benny26 The only problem
The only problem I had was having to run hot water in the shower for a long time in order to get any.
January 28, 2013
Rated 2 out of 5 by cnf1973 Air conditioner
I forgot one thing.
The air conditioner was so loud that we had to turn up the TV 5 notches.
April 14, 2013
Rated 1 out of 5 by Margie Disappointing
Room had terrible noise coming from wind through sliding door to the balcony. Unable to sleep
March 6, 2013
Rated 4 out of 5 by BV72 Location is what brings me back!
Great hotel ....one stop stay....shop, great food, nice rooms.....
Valet parking is pricey!
December 11, 2012
Rated 1 out of 5 by Karen01 Bad
air conditioner did not work right, ice machine on the floor did not work, cable was bad.
September 8, 2012
Rated 5 out of 5 by Mark Front Desk Staff
The front desk staff on Wednesday night went out of their way to answer questions I had.
February 15, 2013
Rated 4 out of 5 by Buick41 Good value
Room rate and quality is a great deal for downtown Houston. Also free parking, good deal
October 10, 2012
Rated 5 out of 5 by Wbpeek257 Great stay!!!!
My stay was great. Room was clean and spacious. Typical Westin standards - the best!
March 8, 2013
Rated 2 out of 5 by jackiemax needs maintenance
hot and cold reversed in shower, toilet very difficult to flush, in room phone poor
March 2, 2013
Rated 4 out of 5 by bstewart72 Westin - Oaks
The hotel team was really friendly and the hotel was very clean and comfortable.
March 28, 2013
Rated 3 out of 5 by David69 This hotel is outdated
This hotel is in a great location, but it is tired and in need of updating.
April 29, 2013
Rated 3 out of 5 by Texan Clean Room
The room could have been cleaner. Hair on sink and floor in the bath room.
March 13, 2013
Rated 5 out of 5 by CTAT13 This was a great experience
Enjoyed it, looking forward to next year
July 18, 2013
Rated 5 out of 5 by Zach Great Hotel
Great hotel, centrally located, very convenient and great service.
May 7, 2013
Rated 2 out of 5 by Hotelguest1418 November 2-4, 2012
All in all our stay at the Westin Oaks Houston Galleria was not stellar.
November 10, 2012
Rated 4 out of 5 by JodyMo Great staff
Very professional and caring staff!
July 21, 2013
Rated 5 out of 5 by Susan4414 Hotel review
Overall we enjoyed a great stay. Would like to compliment, especially, the front desk staff and Millie in the White Oaks cafe. We ate breakfast there 4 mornings and Millie made the experience better than average. She is is great asset to your organization. On the negative side, I must say that the rule about leaving a car only 15 minutes at the door made things complicated for us as I was visiting my son who lives in Houston and we needed some time to plan our day, etc. in the hotel. Since it was Christmastime, his driving to and from the hotel was complicated by the traffic. And asking us to pay $10 or $14 per pick up and/or drop off was excessive I think. I would have been happy to pay a susbstantial sum or access to the express parking across fromt the door so that our interactions with the staff at the door would not have been so tension-filled. Asking my son to park in the underground parking at this time of the year just did not work as the garage was usually filled and it was very time consuming to get in and out when we just needed a few extra minutes to get ready for the day. Since my family occupied 2 rooms for 4 nights, I think the hotel could have been more generous with respect to the parking policy.
December 31, 2012
Rated 5 out of 5 by Lolo Beautiful
Hotel was Beautiful with a great bed & view. Very friendly staff.
February 21, 2013
Rated 3 out of 5 by caver Overpriced
Different prices for other guest who were at the same conference.
September 12, 2012
Rated 5 out of 5 by maryj sheets
I loved your clean crisp, nice smelling, smooth sheets.
August 31, 2012
Rated 3 out of 5 by zeze Nice
It was a pleasure to stay at The Westin Oaks Houston
October 25, 2012
Rated 5 out of 5 by May1 comfort and restful
very spacious rooms, comfortable and quiet.
December 22, 2012
Rated 4 out of 5 by Funkie Stay @ westin oaks
Nice location for lovers of shopping.
March 11, 2013