Rated 4 out of 5 by Johnzo Very friendly staff, good location.
The furnishings in the room is a little bit older then I´d expect but everything else was very good.
July 17, 2013
Rated 4 out of 5 by Benny26 The only problem
The only problem I had was having to run hot water in the shower for a long time in order to get any.
January 28, 2013
Rated 5 out of 5 by Slaw60 Awesome experience!
Great time and excellent stay at this hotel. Quick to get car and everyone just helpful
October 21, 2013
Rated 5 out of 5 by jimmoose Great hotel for a weekend stay
Stayed for a long weekend. Staff was great & friendly. Always helpful, very knowledgeable.
September 7, 2013
Rated 5 out of 5 by christopherh Great stay
Front Desk staff recognized my platinum status and also gave me an upgrade. Great experience.
July 3, 2013
Rated 1 out of 5 by Margie Disappointing
Room had terrible noise coming from wind through sliding door to the balcony. Unable to sleep
March 6, 2013
Rated 2 out of 5 by cnf1973 Air conditioner
I forgot one thing.
The air conditioner was so loud that we had to turn up the TV 5 notches.
April 14, 2013
Rated 4 out of 5 by Jajaime My stay
The overall experience was very nice. All the hotel staff was very professional and helpful.
June 24, 2013
Rated 4 out of 5 by cheryl0201968 It's the small things that count
This is one of our first stays at a Westin. My husband travels often for business so we stay within the another large hotel family for the most part. A dance convention for my daughter over the weekend brought us to the Galleria and I insisted on staying at the Westin so we could spend the weekend shopping, ice skating and dining. The hotel was nice, room/bathroom were larger than expected & most of staff was helpful. When I returned home I discovered I had left my phone charger in the room. I called security and sure enough they found it. Rather than offer to mail it back to me, they insisted on Fed Ex & required me to pay. For starters I didn't need it overnighted or rushed. Furthermore, a small customer svc offering would have perhaps been to send it back to me without the hassle of a CC and requiring I use the most expensive delivery option. The ease you could have made getting it back to me complimentary would have made my day! Unfortunately you seem so worried about the bottom line you lost a potential life long customer. Your group was very curt about it & Customer relations told me "oh well" basically. I gladly gave security my info for phone charger but won't be returning to a Westin anytime soon.
November 4, 2013
Rated 4 out of 5 by ccmw Great Hotel & Location
It was great. Rooms are spacious. Convenient for shopping and dinning. Very pleasant staff.
July 18, 2013
Rated 4 out of 5 by BV72 Location is what brings me back!
Great hotel ....one stop stay....shop, great food, nice rooms.....
Valet parking is pricey!
December 11, 2012
Rated 1 out of 5 by Karen01 Bad
air conditioner did not work right, ice machine on the floor did not work, cable was bad.
September 8, 2012
Rated 4 out of 5 by Buick41 Good value
Room rate and quality is a great deal for downtown Houston. Also free parking, good deal
October 10, 2012
Rated 5 out of 5 by Mark Front Desk Staff
The front desk staff on Wednesday night went out of their way to answer questions I had.
February 15, 2013
Rated 5 out of 5 by badknee17 This hotel exceeded my expectations
It felt as comfortable as staying at home and I appreciate the "green" option
October 11, 2013
Rated 4 out of 5 by Moquist Elevator
I lied the new elevator system. This is convenient and good for security.
October 21, 2013
Rated 5 out of 5 by Wbpeek257 Great stay!!!!
My stay was great. Room was clean and spacious. Typical Westin standards - the best!
March 8, 2013
Rated 2 out of 5 by jackiemax needs maintenance
hot and cold reversed in shower, toilet very difficult to flush, in room phone poor
March 2, 2013
Rated 5 out of 5 by djsingle Great experience
Quick check-in. No room issues. Great customer support when I lost my room key.
July 29, 2013
Rated 4 out of 5 by bstewart72 Westin - Oaks
The hotel team was really friendly and the hotel was very clean and comfortable.
March 28, 2013
Rated 3 out of 5 by David69 This hotel is outdated
This hotel is in a great location, but it is tired and in need of updating.
April 29, 2013
Rated 3 out of 5 by Texan Clean Room
The room could have been cleaner. Hair on sink and floor in the bath room.
March 13, 2013
Rated 2 out of 5 by Hotelguest1418 November 2-4, 2012
All in all our stay at the Westin Oaks Houston Galleria was not stellar.
November 10, 2012
Rated 5 out of 5 by Susan4414 Hotel review
Overall we enjoyed a great stay. Would like to compliment, especially, the front desk staff and Millie in the White Oaks cafe. We ate breakfast there 4 mornings and Millie made the experience better than average. She is is great asset to your organization. On the negative side, I must say that the rule about leaving a car only 15 minutes at the door made things complicated for us as I was visiting my son who lives in Houston and we needed some time to plan our day, etc. in the hotel. Since it was Christmastime, his driving to and from the hotel was complicated by the traffic. And asking us to pay $10 or $14 per pick up and/or drop off was excessive I think. I would have been happy to pay a susbstantial sum or access to the express parking across fromt the door so that our interactions with the staff at the door would not have been so tension-filled. Asking my son to park in the underground parking at this time of the year just did not work as the garage was usually filled and it was very time consuming to get in and out when we just needed a few extra minutes to get ready for the day. Since my family occupied 2 rooms for 4 nights, I think the hotel could have been more generous with respect to the parking policy.
December 31, 2012
Rated 5 out of 5 by Zach Great Hotel
Great hotel, centrally located, very convenient and great service.
May 7, 2013
Rated 3 out of 5 by caver Overpriced
Different prices for other guest who were at the same conference.
September 12, 2012
Rated 5 out of 5 by Lolo Beautiful
Hotel was Beautiful with a great bed & view. Very friendly staff.
February 21, 2013
Rated 5 out of 5 by Liberty01 Liberty01
Great hotel and service Quick checkin and checkout!!
September 25, 2013
Rated 5 out of 5 by Madear Love the suites in this hotel. nice and spacious
I highly recommend this hotel. Everything was great.
August 27, 2013
Rated 5 out of 5 by maryj sheets
I loved your clean crisp, nice smelling, smooth sheets.
August 31, 2012