Rated 5 out of 5 by SPGOctober2013 Nice job all around!
Excellent location, all expectations were met, staff was courteous, helpful, and presented well. It appeared that a front desk agent was being trained by the person who checked me in. They conducted this training quickly and respectfully (I didn't mind at all). When I was checking out, the front desk agent who was being trained during my check-in was the one who checked me out and she did a very nice job. It seemed like she was already starting to get comfortable with the computer system to check guests in/out.
October 29, 2013
Rated 4 out of 5 by BCH55 Good features but needs improvement
We requested and received a handicapped accessible room. Staff was pleasant and tried to meet our needs quickly, such as bringing a rack to hang clothes. The room was nice sized, well equipped, quiet and the beds comfortable, but lacked any light in the entry, closet area. The closet was tiny, the smallest I ever have seen, mostly room only for the ironing board and safe which didn't work. Not enough counter space at the sink. Inadequate job of cleaning the room and bathroom. Lobby area was clean and comfortable.
October 28, 2013
Rated 3 out of 5 by dirtyinhouston This hotel needs work
The hallway to the room looked like a freeway, with the walls banged up from years of cleaning cart abuse. The room was outdated, and there was no information about the hotel amenities in the room except for room service. The pool was closed, there was no gym onsite (you had to go across the mall to the other side) and parking was very over-priced for the situation. Also, and perhaps most importantly, the scented leaf-shaped soap is terrible for me personally. I know some people like this, but I use scentless sensitive skin soap at home, so I have no options when staying at a Westin. There were 2 bars of this soap--I suggest that you provide one bar that is unscented bathing soap rather than decorative soap.
February 1, 2013
Rated 5 out of 5 by suelee50 Wonderful Experience
The room was very nice, the bed was extremely comfortable, and the offer of $5.00 gift card for "green" incentive was a great touch.
Staff was awesome and willing to help - always did so with respect and a smile.
The whole experience including check-in and check-out was pleasurable.
Only suggestion is a ramp to the parking garage: hard to carry suitcases up or down the stairs and they are not handicap accessable.
November 18, 2013
Rated 2 out of 5 by jk222222 Houston Westin Oakes
I have stayed in Westins throughout the world and this was the worst Westin I have stayed in. The staff need a customer service class.
December 15, 2011
Rated 5 out of 5 by MFerg Spacious rooms and good food
The hotel was clean and comfortable. The restaurant staff was attentive and the food (dinner and breakfast) was great. Convenient meeting space and the banquet food was also very good. banquet service was very attentive.
November 25, 2013
Rated 3 out of 5 by j28773g Great location, bad staff
The hotel is located in a great location, but the staff was awful. They tried to clean our room at 9:30am on a Saturday, and then continued to barge in throughout the day, twice when we were napping. The first day I was there my room wasn't cleaned until the early evening, which was very inconvenient with my work schedule. I also called down to the front desk requesting a few items be brought up, and it took close to 2 hours to receive them, and when I did, the main thing I asked for wasn't there.
October 5, 2013
Rated 3 out of 5 by Kathryn1957 I was surprisingly disappointed
I have stayed in the Westin Oaks many, many times over the past 15+ years. The convenience, and the polite staff are still very much in evidence. However, as the rates climb, I am naturally more critical. It occurred to me that a hotel that charges over $250 per night should have real glass glasses for use in the bathroom, and real coffee cups in the bedroom. These are small, but definable amenities that, I would think, a hotel of your caliber would have as a matter of style.
The carpet also seemed a little worse for wear.
July 16, 2012
Rated 3 out of 5 by Jingles Coffee Shop in Newly Renovated Lobby
My family and I stayed at the Westin last weekend (Saturday/Sunday.
When we went to the lobby the coffee shop which you have been promoting as a great new feature of your "newly designed lobby" was closed. When we inquired about it a rather surly front desk person told us that the hotel wasn't busy enough to justify opening it. So I guess the guests that were visiting weren't important enough to warrant a coffee shop. Several disgruntled guests walked by while we were there. I find this offensive. If you had even had a self-serve coffee station if might have sufficed but to be told there weren't enough guests to serve. I expected more from the Westin. I have been coming there a few times a year for several years and I will be rethinking my hotel options.
July 4, 2012
Rated 4 out of 5 by TxTrav Westin Oaks Galleria
Hotel staff are very responsive. However, valet parking and bell hops are two separate functions and neither team helps the other. Just kind of odd set up. Could use more bell hops.
November 18, 2013
Rated 3 out of 5 by Joe444 Disappointing
I called for a plumber to come to the room to unclog the toilet about 10:00am. I told the person with whom I spoke that I would be in meetings all day. When I returned close to 6:00pm, the toilet had not been touched and the bathroom was very smelly. I was able to effect the repair myself, but the smell could not be corrected. Very disappointing.
November 2, 2013
Rated 4 out of 5 by Kelly32 Not as great as I had expected.
I got two rooms through a hotel website. I was pleased with the overall hotel, but it was not quite what I had expected. The room was beautiful, but the mini-fridge was empty. I was starving and thirsty when we got there, but I guess I saved some money since there was nothing in either room. My rooms were right next to a utility room for the maids. We had to hear them rummaging through the closet the entire night. I think they spent more time in that room than they did cleaning. The people down the hall ordered room service. Their tray of leftovers sat in the hall for at least 5 hours. We had a mix up with the valet parking. They spelled my name wrong. I kind of got the feeling that since I purchased the rooms at a discounted rate we were treated in a discounted manor.
October 15, 2012
Rated 5 out of 5 by Houston9 Great Hotel
Crystal attended me at check-in, she was very friendly and helpful.
I got the King Suite w/ a balcony, which was a bit small but the doors opened up straight to westheimer and the view was amazing.
They tell you complimentary free parking as a "perk" of the room, but in reality you are just parking at the Galleria(which took me 15 minutes to find a spot). They offer $14 valet/$28 overnight for anyone who is going shopping, so it might be nice if they offered discount Valet to hotel guests.
August 19, 2013
Rated 1 out of 5 by Unhapppy Bad check out policy
Refused late check out.made me pay early departure fee of$75.will never stay with Starwood again.bye
November 16, 2013
Rated 3 out of 5 by Houston13 Hotel Service Needs Improvement
From the time I checked in at 3pm I noticed the refrigerator in the hotel room not working properly. At that moment, I requested another refrigerator for the room. I was celebrating my wife's birthday and just needed somewhere to place her cake and other items to stay cool for the night. It wasn't until 6pm and 2 additional calls later when we were exiting the room to enjoy our night in the city that the request had been resolved. Also, during each of those calls, which I made from my cell phone, I notified the hotel that the phone in my room wasn't working either. This was never resolved throughout the night or the next day before I checked out. When I had questions regarding my checkout or anything else, I continued to have to call the lobby from my cell phone to request anything.
May 20, 2013
Rated 3 out of 5 by GuestinJuly Poor Management
I've been staying on this property every week for several weeks now. The location is good, although it is a very busy area of Houston it is relatively easy to get in and out of the hotel.
Unfortunately, the Management on this property is below standard.
In several occasions I've had to call for them to fulfill the most basics of things like housekeeping making sure there was soap in the bathroom.
Last week, I stayed on the 21st floor. One night in the suite next door, they had a lot of people until past midnight, it was like having 20-30 people laughing and talking right next to my bed, it was impossible to sleep. Called service express 6 times they always are cordial and apologize however don't seem to care... nobody from management nor service express contacted me to make sure things were alright.
In summary, OK property, bad management.
September 28, 2013
Rated 4 out of 5 by SteadyAT Nice location at the Galleria
First time at this location - the elevators are very cool!
Loved the fact that this hotel is attached to the Galleria mall - making dining options plentiful.
Room was spacious and clean. Stay was uneventful. The only thing to note is that while they inquire whether you want to participate in make-a-green choice at check-in, they did not award the points after check-out until I followed up post-stay.
October 14, 2013
Rated 1 out of 5 by Unhappy28 This hotel left a lot to be desired!
The whole stay was not good. The first room I was given had no running water. The second room I was given had water, but no cold water. Then the lights in the bathroom went out. I will say the maintenance guy was very quick to come and replace the light. The walls are super thin! I could hear the maintenance guys in the next room at 11 PM plunging the toilet! When I checked out I was not asked how my stay was. Overall it was a very disappointing experience and I will not be staying there again.
August 29, 2012
Rated 5 out of 5 by mSpawn Location and Services
One of the bests neighborhood of Houston.
Perfect to shopping and eating.
The services are good, and the staff perfect.
November 11, 2013
Rated 2 out of 5 by jlsx Upset at this hotel
We've stayed at this hotel and the sister hotel also at the Galleria many times. Always a pleasure, until this trip! Elevators inop on the last day and valet service a joke. I can understand a malfunction in the elevators, but the valet service needs immediate attention. They let cars park on one side on the entry way access lane, backing up those who are trying to get to the hotel when bags are being unloaded and waiting till wheelchair patrons unload, etc. It took almost 30 minutes to return my car to the valet one evening. On another afternoon, we called down to get the car brought around and ended up waiting 45 minutes to get the car. We were late for a dinner appointment and we were embarrassed in front of our dinner companions when late. Someone who has some sense should be in charge there.
October 31, 2012
Rated 3 out of 5 by Detes63 Still needs help
The rooms look unfinished but clean. Ammenities are minimal two plastic cups. Should have at least two in the bathroom and two by the ice bucket (which was very tiny). Minibar in place with no food and separate refrigerator brought in and sat in room. Had many calls to check on whether the refrigerator had been dilivered and the phone fixed, but they were slow to get it done. Keys did not work , bellman offered to bring new ones, but forgot. Escalator to the Mall exit level was broken.
January 3, 2013
Rated 4 out of 5 by Garsonhsr Consistent Quality
The Westin is always consistent, this hotel is no different.
The only add to I would like to see is an improvement of the bathroom, the shower was weak on water flow, the toilet didn't flush well, the overall appearance of the bathroom was middle of the road for the price of the room. Also, there was no refrigerator in the room, that would be a nice add.
Other than that, the bed was fantastic, the staff was friendly and helpful the room and hotel itself was clean and well maintained.
February 4, 2013
Rated 2 out of 5 by travspirit What a Disappointment
on a busy July weekend we stayed at this location to attend a friend's wedding. Check-in was slow and the front desk was understaffed. Our room was ready and well appointed however on the second night of our state, housekeeping had not cleaned our room. We were forced to make ready for our wedding with soiled towels we left on the floor. No dispensation or satisfaction was afforded by the general manager on duty.if you pick this location during a busy time, you will be disappointed
August 2, 2012
Rated 3 out of 5 by NYCEvery2Weeks Fix the Pool!
The rooms were very nice and the location is good if you want to be at the mall. The pool is a disaster which is a huge problem in Houston where it is often 90+ at night. The chairs were rock hard steel mesh (and only about 8 of them), there was no pool side service, and you aren't even allowed to sit out on the deck after 10 PM. No plants or decoration. Basically it is an abandoned slab of concrete with a pool in the middle. Shame on Westin for this product.
July 28, 2013
Rated 5 out of 5 by TomNH Great hotel, convenient to everything
I like both the Westin Oaks and the Westin Galleria, both located at the Galleria in Houston. The staff is friendly, rooms are clean, there are plenty of great restaurants within walking distance. Book early as they can fill up!!
October 29, 2013
Rated 5 out of 5 by Blan Great Staff/Quiet
Hotel staff are very helpful and friendly. Hotel is very quiet with comfortable bedding.
November 5, 2013
Rated 3 out of 5 by Delegator Updates bring this property up to OK
There have been noticeable updates to this hotel in the past year, not least of which is the funky elevator -- it requires that you enter your destination floor before entering, and then assigns you to one of 4 cars. I don't see this as an improvement in terms of security (no room key is required to get to guest floors) or usability (it doesn't know how many people are in your party, so if the elevator is full you have to try again anyway). But it's different.
The spa service, which is advertised as in-room spa, is pretty expensive and not all that helpful. Reservations actually have to be made via the concierge at the OTHER Westin, on the opposite end of the Galleria. I don't think I would bother booking services that way again, and would instead use the more reasonable-priced ones available in the Galleria mall itself.
July 23, 2012
Rated 5 out of 5 Perfect, As Always
Is there any place better than Westin; if so, I haven't come across one. As always, my trip was made even that much better because of Westin. I love these hotels and how they treat their guests, especialy SPG members.
I lost my IPad while at the hotel and the staff didn't stop searching until they found it. Thanks guys!
And of course, what review would be complete without mentioning the bed. I have got to get a heavenly bed of my own. The best sleep ever.
November 18, 2012
Rated 4 out of 5 by cheryl0201968 It's the small things that count
This is one of our first stays at a Westin. My husband travels often for business so we stay within the another large hotel family for the most part. A dance convention for my daughter over the weekend brought us to the Galleria and I insisted on staying at the Westin so we could spend the weekend shopping, ice skating and dining. The hotel was nice, room/bathroom were larger than expected & most of staff was helpful. When I returned home I discovered I had left my phone charger in the room. I called security and sure enough they found it. Rather than offer to mail it back to me, they insisted on Fed Ex & required me to pay. For starters I didn't need it overnighted or rushed. Furthermore, a small customer svc offering would have perhaps been to send it back to me without the hassle of a CC and requiring I use the most expensive delivery option. The ease you could have made getting it back to me complimentary would have made my day! Unfortunately you seem so worried about the bottom line you lost a potential life long customer. Your group was very curt about it & Customer relations told me "oh well" basically. I gladly gave security my info for phone charger but won't be returning to a Westin anytime soon.
November 4, 2013
Rated 3 out of 5 by Candid52 Recent weekend stay
1) Convenient to Galleria
2) Mall parking a nice alternative to overpriced valet service
3)Hotel is "tired" and does not represent prior experience at Westin facilities - toilet was not seated properly, corrosion in shower area including loose fixtures
4) At checkout there was a $400 + error which was corrected in sbout 10 minutes;
5) we upgraded our room for $30 which was not a good value
5) Adjacent restaurant offered excellent breakfast menu and service
July 19, 2012