Rated 3.4 out of 5 by 166
reviewers.
Rated 3 out of 5 by Zippa Need an exterminator
First morning at breakfast we had to ask 4 times to get glass of water. Second morning had to kill a large roach in the bathroom.
May 7, 2013
Rated 5 out of 5 by Zach Great Hotel
Great hotel, centrally located, very convenient and great service.
May 7, 2013
Rated 3 out of 5 by showtime5 the hotel is expensive!
The stay was great but for a one night stay it was $300 and I m sure I didn't get my money worth. I could have stayed at other hotels for half that price and had breakfast for free. It was my first time to stay there and I font think I'll stay again for that price.
May 5, 2013
Rated 3 out of 5 by David69 This hotel is outdated
This hotel is in a great location, but it is tired and in need of updating.
April 29, 2013
Rated 1 out of 5 by mdz2 UNACCEPTABLE customer service
I have been staying weekly in this hotel. Last week they lost my overnight bag that I had left with the concierge and they have NOT yet compensated me for their error. Unacceptable. As a platinum guest and weekly resident of the hotel, I am embarrassed by how this hotel has mismanaged this situation, and how their lack of owning their mistake taints the starwood brand. I would not reccomend this property seeing how this is how they handle situations where they are at fault, and how they treat weekly platinum guests. Its absolutely unacceptable, disgraceful to the brand, and downright unbelievable. I expected higher quality from a starwood hotel.
February 27, 2012
Rated 1 out of 5 by Michael57 Not a good stay
My room was not ready at 245pm. 3 of the 4 treadmills were not hooked up to the televisions. The concierge was on his second day on the job and knew nothing.
April 20, 2013
Rated 3 out of 5 by CandJ Average
I feel there needs to be more staff to check guests in and out of the hotel. For the price the hotel charges I didn't feel it was worth it, but I know it's because of the location. I got charged for valet on my room and paid for valet. I called to hotel to discuss the overcharge and no one returned my phone call. I'm not really happy about the customer service. Yes this is a large hotel but customer service should be at the top of your list.
April 15, 2013
Rated 1 out of 5 by cnf1973 Gross
I should have read the reviews first.... The Westin Oaks is not the place to stay in Houston. We chose it for the location and because the hotel allows dogs. Here are all the negatives.
1. We reserved king executive suite. The only comfortable place to sit was on the bed. The sofa felt like a cheap dirty sofa.
2. We had no hot water for 2 days. It was luke-warm at best.
3. Hand-held shower head spewed water all over the bathroom. Which was dimly lite.
4. Wallpaper in the bathroom had been ripped in places.
5. Grout in bathroom was stained.
6. The only place for the dog to go to the bathroom was a tiny patch of grass.
7. There were no pooped bags, dog bowl etc.
8. The pool area was concrete and pool. The landscaping had been taken over by
weeds.
9. The restaurant was over priced and we had to beg someone to wait on us.
This was the first weekend my husband and I have had alone in 9 years. We wanted to stay in a comfortable, clean hotel. This was NOT a comfortable or clean hotel.
Save your money and stay somewhere else.
April 14, 2013