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1 Room 1 Rooms , 1 Adult 1 Adults , 1 Child 0 Children
Rated 3.5 out of 5 by 381 reviewers.
Rated 5 out of 5 by Teh service at the hotel was first rate The service at the hotel was first rate -- great advice and help from the front desk, the concierge, and the staff at the main entrance. I would stay here again. April 5, 2013
Rated 4 out of 5 by Westin - Oaks The hotel team was really friendly and the hotel was very clean and comfortable. March 28, 2013
Rated 3 out of 5 by "could have been better" front desk phones very busy,reservations told me one thing about my stay and the front desk another.room was to expensive for what it offered.i guess i paid for location(galleria)will not be returning. March 26, 2013
Rated 4 out of 5 by Westin All was great, staff was excellent. Had to wait to check-in after a 10 hour drive, but that was not the staffs fault. Only complain is tub wouldn't drain and water in the shower took a long time to get hot. March 26, 2013
Rated 5 out of 5 by Like the hotel but often have plumbing issues. There is often a problem with toilets not working great. Tub drains don't work properly. For people who take baths and not showers this is important. Had a problem on the last visit with the tub. Faucet totally broken off the wall. It was replaced quickly. March 25, 2013
Rated 1 out of 5 by Needs a massive overhaul Steer clear of this hotel. It needs a massive overhaul. I put towels over the top of my pillows because they were not suitable to sleep on with just a pillowcase. Carpet, etc. all needs to be changed. March 20, 2013
Rated 3 out of 5 by Valet issues Called down to the valet just like I was told to do. Got down stairs 15 mins later and the man did not have my request. Had several trying to get out that morning at 6:30 am and this almost made us late. Man handling the valet was awesome tho. Hotel should staff better when big groups come in. March 18, 2013
Rated 4 out of 5 by Very Comfortable Room The hotel amenities were nice and the room was very comfortable. The staff were very pleasant and helpful. March 18, 2013
Rated 3 out of 5 by No Room Upgrade and a Cold Shower = Disappointment A benefit of achieving Platinum status is typically a room upgrade, if only to the SPG floor. There was no upgrade, no club floor or club at this hotel, and no hot water for my 5 am shower. There were no electric plugs near the bed for my CPAP machine, unless you count the wall of plugs that all were dead. With all the options available in Houston, this will not be at the top of my list of paces to stay. Very disappointing experience. March 16, 2013
Rated 1 out of 5 by Shockingly bad This hotel was run down, dirty and expensive. I first noticed how dirty the front entrance doors were. Dirty fingerprints, scuff marks and a a loose toilet in the bathroom.... more clues. Dog feces on the balcony, need I say more? March 16, 2013
Rated 3 out of 5 by Nice stay Room was lovely, large and the beds very comfy as you would expect from Westin Hevenly beds. Heh in staff made sure we were taken care of the only prblem came in our last morning when we ordered breakfast from room service. We were told breakfast would arrive at 847 but at 9am still nothing. I called and it arrived at 910, it was cold and mt order was missing and the check was wrong. The attendant quoted another price when I paid that she then walked to the door and changed the amount again. Unfortunately I had to keep the cold pancakes because my daughter was becoming upset from hunger and she needed to take her medications. After a few minutes my breakfast was delivered and thankfully it eas warm. A the same time the attendant brought me a new check with the correct amount, she told me that I was lacking funds if I wanted to verify the cash. I took the new check and the cash and there was enough to core the check but it he new amount did take away $ from her original tip. Tis was completely upsetting considering the situation. Overal, this is a lovely hotel with great access to the mall, majority of staff was great so stray here just don't waster your time with room service!! March 16, 2013
Rated 2 out of 5 by Sales Manager Room had a moldy smell. Ice maker did not work on floor 13. TV did not work in fitness room and the Eliptical trainer did not work. I didn't expect to see or have so many issues at a Westin. I did call the office. They insisted on paying for breakfast, but only paid 40% of the bill. March 16, 2013
Rated 2 out of 5 by This hotel needs fixing My family and I usually stays at Westin hotel on our vacation. But I was disappointed with the room. The shower head is too short and the faucet is not working right. Refrigerator is not getting cold, safe is not working either. And the rool the bed was very uncomfortable. And the noise from midnight till 4 am was crazy. Although the staff were very nice. Best thing is it's connected to the mall. March 15, 2013
Rated 2 out of 5 by Westin This pace needs remodeling . March 15, 2013
Rated 3 out of 5 by Great location, but not great service Upon arrival to our suite, we noticed a half eaten piece of candy on the floor near the window which alerted us to the room not being as clean as we hoped. The room was on the 15th floor, but was extremely noisy with traffic sounds, loud voices, and slamming doors. The front desk clerk neglected to return my driver's license upon checkin and I did not notice she had not returned it. I personally checked out yesterday and still was not told they had my license. I received a phone call at my home yesterday alerting me. I live in another state. They said they would mail it to me, but thought the mail had passed already. I was extremely disappointed no one tried to tell me the desk had my license and it should have been noted in the computer when I checked out. Our room phone told us we had no messages when we checked it, even though the light blinked from checkin to checkout. I also feel since it was the desk clerk's error, my license should have been sent Fed-Ex or at least brought to a post office immediately. Now I will not be able to drive until I receive it whenever that may be. March 14, 2013
Rated 5 out of 5 by Westin Oaks at the Galleria It is always a pleasure staying at the Westin Oaks as it is the center of everything at the Galleria. The staff are very professional and personable and they never fail to show their appreciation of my SPG membership (Platinum). Amanda at the desk and Terrence at the Concierge are both exemplary and have been great! Thanks to all. Wyatt March 13, 2013
Rated 3 out of 5 by Clean Room The room could have been cleaner. Hair on sink and floor in the bath room. March 13, 2013
Rated 4 out of 5 by Stay @ westin oaks Nice location for lovers of shopping. March 11, 2013
Rated 4 out of 5 by Non-English speaking staff While this hotel is amazing and the hotel was clean and comfortable, the maid service is so horrible I can't imagine why this hasn't been addressed yet. The night before I checked out, I called to get an extra towel. After 35 minutes and already getting out of the shower, I called to cancel it because I just used my husbands. Then the morning that I checked out I remembered that I forgot my clothes hanging in the closet. The front staff gave me another key and told me that the room had not been cleaned yet so I could go get my items. I arrive to the room and the house keeper was there cleaning and would not let me in the room to get my clothes. All she could say to me was "security!" She did not speak a single word of English!!!! Except for security! I told her I didn't understand a word go get security!! After 15 minutes of me waiting for some one, anyone to come back, another lady came and brought me my clothes, thrown into a bag! All of my clothes were fresh from the cleaners and now were wadded into a bag in a ball! I really hope that someone fixes this issue for the next guest!!!! March 11, 2013
Rated 5 out of 5 by Great Experience The Staff was extremely helpful and accomodating. The room was very roomy and clean and the bed was extremely comfortable. March 11, 2013
Rated 5 out of 5 by Wonderful Service This was my best hotel experience to date. The staff was incredibly helpful, and the room was beautiful. March 11, 2013
Rated 4 out of 5 by Great location While this hotel is located in an excellent location and service and room quality is above expectations, I find it extremely irritating that a fee is charged for Internet access, while most lower quality and lower priced hotel offer Internet access at no charge. March 11, 2013
Rated 5 out of 5 by Great stay!!!! My stay was great. Room was clean and spacious. Typical Westin standards - the best! March 8, 2013
Rated 1 out of 5 by Disappointing Room had terrible noise coming from wind through sliding door to the balcony. Unable to sleep March 6, 2013
Rated 5 out of 5 by Westin Oaks Great experience starting at the front desk! The Westin host was very kind and helpful. Great customer experience! March 4, 2013
Rated 5 out of 5 by Hotel convenience and cleanliness. Hotel has everything you can expect. Convenient to everything and expecially the connection to the mall was a big plus. The room was clean and comfortable. March 4, 2013
Rated 5 out of 5 by The staff is wonderful. Even though hotel was connected to the mall, I still felt very safe. The staff made sure at all times that I had everything I needed. March 4, 2013
Rated 3 out of 5 by Noisy and parking This hotel is in a great location for shopping and dinner but don't let them put you anywhere near the elevator. It was noisy and you heard the floor bell all night as it arrived. People got off the elevator talking to each other and didn't realize that others may be able to hear them. Also, It took us over 45 minutes to self park as all the parking garage is roped off for valet. March 4, 2013
Rated 2 out of 5 by Dated, worn down facilities We upgraded to an executive suite and the rooms were very dated, old, with broken light fixtures and a bathtub that did not drain. After we switched rooms, the next room was still dated with somewhat "dingy" bathroom. It was very disappointing based on stays in other Westin hotels, which have always been modern, very clean and excellent interiors. I will say, however, that all staff and employees were very gracious and hospitable. March 3, 2013
Rated 2 out of 5 by needs maintenance hot and cold reversed in shower, toilet very difficult to flush, in room phone poor March 2, 2013
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