Rated 1 out of 5 by DisappointedGuest2013 Poor Customer Service!
Unfortunately, this was not one of my better visits. Shortly after checking into my room, I noticed my phone was not working. I was going to have the valet get my vehicle. I also tried the phone in the hallway and that too did not work. I reported this issue to the front desk lady and she apologized and said a technician would come to the room and fix the issue. This never happened! In fact, I reported two other times with no follow-up! Unacceptable for a brand hotel like the Westin.
As for the valet service, the workers need to be more aware of how dirty their shoes are during the day. The valet driver marked up my interior with dirt and when I asked him about it, he stated it was not him even though he shoes had the same dirt on them.
Overall service, UNACCEPTABLE!
May 20, 2013
Rated 3 out of 5 by Houston13 Hotel Service Needs Improvement
From the time I checked in at 3pm I noticed the refrigerator in the hotel room not working properly. At that moment, I requested another refrigerator for the room. I was celebrating my wife's birthday and just needed somewhere to place her cake and other items to stay cool for the night. It wasn't until 6pm and 2 additional calls later when we were exiting the room to enjoy our night in the city that the request had been resolved. Also, during each of those calls, which I made from my cell phone, I notified the hotel that the phone in my room wasn't working either. This was never resolved throughout the night or the next day before I checked out. When I had questions regarding my checkout or anything else, I continued to have to call the lobby from my cell phone to request anything.
May 20, 2013
Rated 5 out of 5 by Cookie Guest
My stay was very satisfactory from the beginning to my departure. The front desk staff was very helpful, the housekeeping staff was very courteous and the food and services were excellent.
May 19, 2013
Rated 3 out of 5 by Zippa Need an exterminator
First morning at breakfast we had to ask 4 times to get glass of water. Second morning had to kill a large roach in the bathroom.
May 7, 2013
Rated 5 out of 5 by Zach Great Hotel
Great hotel, centrally located, very convenient and great service.
May 7, 2013
Rated 3 out of 5 by showtime5 the hotel is expensive!
The stay was great but for a one night stay it was $300 and I m sure I didn't get my money worth. I could have stayed at other hotels for half that price and had breakfast for free. It was my first time to stay there and I font think I'll stay again for that price.
May 5, 2013
Rated 3 out of 5 by David69 This hotel is outdated
This hotel is in a great location, but it is tired and in need of updating.
April 29, 2013
Rated 1 out of 5 by mdz2 UNACCEPTABLE customer service
I have been staying weekly in this hotel. Last week they lost my overnight bag that I had left with the concierge and they have NOT yet compensated me for their error. Unacceptable. As a platinum guest and weekly resident of the hotel, I am embarrassed by how this hotel has mismanaged this situation, and how their lack of owning their mistake taints the starwood brand. I would not reccomend this property seeing how this is how they handle situations where they are at fault, and how they treat weekly platinum guests. Its absolutely unacceptable, disgraceful to the brand, and downright unbelievable. I expected higher quality from a starwood hotel.
February 27, 2012