Rated 2 out of 5 by tmfe Lacking in Expected service
We stay here usually a couple of times a year, and it as typically been a good experience. However, I believe the front desk for our last stay was lacking in quality. We should have been warned of the early morning festivities on Thanksgiving morning. It was a rude awakening at 6:30. We should have been offered a room on the other side of the hotel. That morning I was worried we couldn't get out because the Galleria looked locked down, and the front desk said we were until 11:00. Thankfully, , the valet service got us out; the valet service was polite, accommodating in contrast to the front desk..
November 28, 2014
Rated 1 out of 5 by mdz2 UNACCEPTABLE customer service
I have been staying weekly in this hotel. Last week they lost my overnight bag that I had left with the concierge and they have NOT yet compensated me for their error. Unacceptable. As a platinum guest and weekly resident of the hotel, I am embarrassed by how this hotel has mismanaged this situation, and how their lack of owning their mistake taints the starwood brand. I would not reccomend this property seeing how this is how they handle situations where they are at fault, and how they treat weekly platinum guests. Its absolutely unacceptable, disgraceful to the brand, and downright unbelievable. I expected higher quality from a starwood hotel.
February 27, 2012
Rated 5 out of 5 by mark9 Great convinence to Galleria
Very close to shopping hotel very helpful
December 5, 2014
Rated 5 out of 5 by Hawaiipeg This hotel was very accomodating!
We actually were booked at the other Westin hotel in the Galleria but because we were at the Westin Oaks they gladly switched our reservations so we did not have to go any further. The staff was very nice and pleasant.
December 1, 2014
Rated 2 out of 5 by artaya Below average hotel
I frequent this hotel and every stay I have problems. Unless you get a great rate, I suggest you look elsewhere. I believe this must be a training center for front desk agents as they never recognize SPG benefits and I always have to remind them of what I am entitled to. It is a shame that management does not take advantage of the wonderful location and make this a first class hotel.
November 7, 2014
Rated 3 out of 5 by IC1014 older property
This hotel is a little dated but the room was large and the staff honored my request for a room away from front of hotel where it is more noisy. The bathroom has a mildew smell that was very unpleasant and didn't appear as clean as I would expect.
October 20, 2014
Rated 2 out of 5 by Clive101 Won't stay here again
Oh dear! Day 1: safe does not work, TV does not work, toilet flush is broken, woken at 1am by night staff shouting at each other in the corridor. Day 2: TV still does not work, "make a green choice" not recognised. Day 3: safe fails again and needs maintenance, more shouting by night staff at 2.30am, TV still does not work. Day 4: poor attitude of reception staff on check-out with monosyllabic grunting rather than entering into a polite dialogue with me. At USD 250 a night this a disgrace to the Westin brand.
November 20, 2014
Rated 1 out of 5 by Bischero Worst Westin Stay Ever
Stayed for 2 nights... The room was just dirty.. I went the gym for a run (very dingy btw) and when I came back to shower i discovered the tub full of P**bic hair from a previous stay... The water pressure was very weak, and all the manager could do about it was send house keeping to freshen the room up... the second night the water pressure increased a bit, but was still poor per westin standards... I will never stay there again... Terrible service and terrible rooms..
May 28, 2012