Rated 5 out of 5 by Clon77 This hotel is blessed by the people that work there
When we travel we like to find a great hotel..... great romos, geat meals... etc. But if you find there, besides these features, people that care and are wonderful, the experience is even better. I want to thank you the great kindness and care from Dave and Danny Ruiz, Paola and Enrike from the Front desk, Eillen Santoli, Anabell, Jeniffer Rincón and Shah Veli, and Rebeca that was in charge of the room service in the floor. Indeed all of you were important part of the wonderful time I spent there. Thank you to all of you, have a HAPPY NEW YEAR and may God bless you always!!!!!
January 3, 2015
Rated 1 out of 5 by mdz2 UNACCEPTABLE customer service
I have been staying weekly in this hotel. Last week they lost my overnight bag that I had left with the concierge and they have NOT yet compensated me for their error. Unacceptable. As a platinum guest and weekly resident of the hotel, I am embarrassed by how this hotel has mismanaged this situation, and how their lack of owning their mistake taints the starwood brand. I would not reccomend this property seeing how this is how they handle situations where they are at fault, and how they treat weekly platinum guests. Its absolutely unacceptable, disgraceful to the brand, and downright unbelievable. I expected higher quality from a starwood hotel.
February 27, 2012
Rated 3 out of 5 by qwerty3 Shower issues
Hotel was nice and staff was friendly, rooms were nice and I love that they have the gym shoes delivery. Room service was good too, and consistently within 30 minutes. However, wouldn't stay here again because of the showers. Water pressure wasn't good, but the biggest thing was that the temperature goes from hot to cold multiple times every shower. I told the manager and he said he was aware of this and they were working to get this fixed. This was a month and a half ago. I've stayed at this hotel for three months and will not be coming back because of this. I have stayed at 4 other hotels in the area which do not have this problem. Would come back if they get this resolved, but it has been the same way for months.
December 28, 2014
Rated 1 out of 5 by Bischero Worst Westin Stay Ever
Stayed for 2 nights... The room was just dirty.. I went the gym for a run (very dingy btw) and when I came back to shower i discovered the tub full of P**bic hair from a previous stay... The water pressure was very weak, and all the manager could do about it was send house keeping to freshen the room up... the second night the water pressure increased a bit, but was still poor per westin standards... I will never stay there again... Terrible service and terrible rooms..
May 28, 2012
Rated 2 out of 5 by BrasilWill Disappointing
This hotel has everything to be one of the best Westins out there... It has a great location, building, funky elevator, but falls short in so many aspects that it is nothing more than disappointing. I have stayed at this Westin as least 5 times. Every time I have has some sort of issue. This last time, housekeeping actually forgot my room open after servicing and when I got back from work at 9pm the door was open!!! I tried to call service express and no one answer after 45 seconds - 1 minute and I hung up. I was going to follow up with management, but I just decided to check out early and moved over to another SPG property. My early check out was another surprise… I called the front desk and requested the checkout and that the folio be emailed to me… at 5pm I had not gotten the folio so I decided to call again from work and I was told I had not been check out. This is the reason I decided to write this review… This is somewhat ridiculous. Besides this issue this hotel had terrible water pressure and as a platinum member I was never upgraded until this last time. It happened just because I complained and I was given a corner room that is WORSE than the regular rooms… So, so, sad… Oh well. Good luck. The galleria location is an amazing feature however
June 18, 2012
Rated 3 out of 5 by IC1014 older property
This hotel is a little dated but the room was large and the staff honored my request for a room away from front of hotel where it is more noisy. The bathroom has a mildew smell that was very unpleasant and didn't appear as clean as I would expect.
October 20, 2014
Rated 1 out of 5 by NewYorker suggest you think twice about staying here
This hotel requires a significant amount of attention in order to get it up to the typical Westin standards. The hotel is a in a great location. We had a total of 5 male adults in our party and I had booked 2 rooms with the intention of hoping to get an upgrade to a suite using the combination of my Platinum status and my Suite nite award certificates. While the suite was not available given they only have a few that was not an issue. The issue I had was that I wanted a roll away bed for the thrid adult in one of the other rooms. They could not accomodate us saying it was fire haszard although the room was probably about 500 square feet. Then when they said we could move to another which had a King bed and a pull out sofa, and they would bring us a rollaway bed, one was conveniently not available (they were all out). When we opened the pull out sofa there were crumbs all over the sheets. So then we had to call for a set of sheets and pillows and blankets because there were none in the room. The room had a fridge but the cord did not reach the outlet, so we moved it, but the fridge was not working. The shower head was basically falling out of the wall. there are many other hotels in the area so i recommend looking elseware until they can get their act together.
June 2, 2013
Rated 2 out of 5 by artaya Below average hotel
I frequent this hotel and every stay I have problems. Unless you get a great rate, I suggest you look elsewhere. I believe this must be a training center for front desk agents as they never recognize SPG benefits and I always have to remind them of what I am entitled to. It is a shame that management does not take advantage of the wonderful location and make this a first class hotel.
November 7, 2014