Rated 5 out of 5 by zlzoul Location, location, location
Booked a corner room, enjoyed the nice view around.
I really love the feature that this hotel is right above the mall, shopping was just a breeze. No worry about holding so much shopping bag you need to carry, just go back to your room, relax and enjoy shopping again!
Did not use much service during my stay, everything is good.
July 3, 2014
Rated 5 out of 5 by SamMN concierge
Great work by the concierge in the lobby. I forgot my business cards, except 1, and he made a bunch of complementary photo copies before an event I needed to attend. A lifesaver. I also loved the connection to the shopping mall and indoor ice rink.
July 3, 2014
Rated 1 out of 5 by AngryDisappointedGuest Worst Westin Ever
Amongst all the Westins that I have stayed, this is the worst Westin ever and does not live up to the Westin name.
My room was not properly cleaned. Check-in and Check-out was a mess as the reception keep getting my reservations wrong. Now that I have finally returned home, I checked my credit card statement and to my dismay, my credit card has been charged by Westin wrongly! My stay has been extremely disappointing. I sincerely hope that the management will take steps to improve the level of service provided to the guests.
June 27, 2014
Rated 4 out of 5 by keshtrini2 Westin Oaks is no hoax.
Me and my wife enjoyed a three nights stay in June '14.One of our main reason for choosing here ,instead of the many competitors in the vicinity was because of the location in the mall. We were one hundred percent, totally satisfied. We were able to shop, dine and relax all in one place.
June 29, 2014
Rated 5 out of 5 by BMTGIRL Irresponsible Staff
I am a frequent visitor of the Westin Oaks Hotel and I have never experienced something so irresponsible and/ or rude in my stays there. I booked a room for one night, that was to include all charges and / or incidentals. My cousin, who was staying with me for the night presented her card to be charged for valet only. Upon checkout, she was charged for the entire room and two valets and internet. Once the charge was noticed, we contacted the hotel, who then put us thru to Peggy. She was very nice, and understanding, but did not remove the entire charge from the incorrect card to be placed on my card. I called back to the hotel, and left a message for Peggy, but my call was returned by Haddie. Haddie was very rude, and not very welcoming or apologetic for the mistakes the hotel had made. She made it very clear to me that all she wanted was a credit card number for the charges. Once I read my number to her, she felt like her work was done, and proceeded to hang up. Again, no apologies, no understanding..I would not had know how much my card was being charged had I not asked. It came as a real shock for me, becuase I love staying at the Westin Oaks, and have never had any issues what so ever. Also, once recieving my statement today, I did not accumulate any starpoints for me stay.
June 26, 2014
Rated 1 out of 5 by mdz2 UNACCEPTABLE customer service
I have been staying weekly in this hotel. Last week they lost my overnight bag that I had left with the concierge and they have NOT yet compensated me for their error. Unacceptable. As a platinum guest and weekly resident of the hotel, I am embarrassed by how this hotel has mismanaged this situation, and how their lack of owning their mistake taints the starwood brand. I would not reccomend this property seeing how this is how they handle situations where they are at fault, and how they treat weekly platinum guests. Its absolutely unacceptable, disgraceful to the brand, and downright unbelievable. I expected higher quality from a starwood hotel.
February 27, 2012
Rated 4 out of 5 by Trutty Clean, convenient if a little dated
The service at the hotel was great and the rooms very clean. The hotel is convenient for those looking to shop at the Galleria which is where the hotel is located. The hotel is a little dated and it feels that way. However, because it is clean and well maintained, it did not bother me too much. The rooms were spacious.
June 16, 2014
Rated 5 out of 5 by 0663 Great location
Very comfortable and great location especially for shopping.
June 18, 2014