Rated 5 out of 5 by JonF Great customer service
We had an issue with a leaking toilet but the staff was quick to respond and when it was not fixable, they upgraded us for the hassle of us having to repack everything and move rooms. We didn't have to ask for it or anything. Convenient location. The valet parking and greeter were very accommodating as well with our sleeping kid when we checked in. They allowed us to stay in the car parked in the front even though they are strapped for space there. Thanks for a great stay!
August 31, 2012
Rated 4 out of 5 by Mike670 SPG program
We asked about the best way to go about receiving our starwood points. We were incorrectly told that we could add my name to my friends account.
A follow up on that information with an online adviser told me that was incorrect. So I opened a Starwood account in my name. When signing on to the website and attempting to add my email account and I ended up with another Starwood account. Very confusing program. Still unclear about many of the specifics of the program.
June 3, 2012
Rated 3 out of 5 by CHEF a step back
I had stayed at the Westin Seattle before and had a wonderful time. The most recent was a set back. One of the reasons I picked the Westin was the view at night. That was obstructed by the dirty windows that look like they had not been cleaned in months. Looking at multiple hand prints of the previous guests, caused by who knows what, is not what i consider a good time. In addition, the mirrors in the room also were untouched. Again, last time was fine; this time substandard.
I figured the slowness of the elevators is not worth mentioning since im sure every person staying in the north tower had somethng negative to say about it.
I am a very tall man, as well as my girlfriend. putting us in a handicapped room was not very convenient, particularly when it came to showering. Bending down to wash your hair isnt that fun.
August 1, 2012
Rated 4 out of 5 by saikat Nice hotel, good location
I was upgraded to a club room since I'm a platinum member. The staff was very courteous and apologized for not being able to offer a better room as the hotel was fully booked for a conference at the convention center. Still, the club room was reasonably spacious.
The indoor heated pool was good, but the gym was quite small. The hotel's location is excellent as it's right in downtown being next door to many shopping areas and restaurants. Overall, would recommend.
June 12, 2013
Rated 3 out of 5 by joyce46 Great location but my room was little dirty
The location was great. Right in downtown and close to shops, restaurants, transportations, and attractions. I would recommend this Westin for these reasons but I only wish my room was cleaner.
April 6, 2014
Rated 4 out of 5 by shehawk Nice hotel, but overwhelmed.
We were there for the marathon and I believe it was just over-crowded. We ran out of water in the morning and could not take a shower. The ice machine in the hallway ran but never gave ice. Our room was cleaned but no fresh towels were delivered, until 10:30 that night when they knocked on our door and woke us up. Relish is a great restaurant and food can be ordered from the room. I heard the next morning(from a staff member) that they ran out of burgers.
December 4, 2013
Rated 3 out of 5 by RB22 Good and bad!
Though the hotel was nice, neat and clean, and very well located to see the sights of Seattle, I was very disappointed in the staff's response to my concern about homeless people in the lobby and elevators. I spoke to a staff member at the front desk and his response was baffling. He said it was downtown Seattle and that they couldn't control who came into the hotel. If this is truly the position of the management of this hotel, they are just asking for problems.
July 16, 2013
Rated 4 out of 5 by jrjett Great - Usually
Great hotel. Great location. Great rooms. Just one problem with this particular stay: housekeeping must have been in transition. Normally, the cleanliness of the room is impeccable; however, this time the bathroom tub/shower had mildew and the floors had debris. We brought it to the hotel's attention and were assured that it would be addressed. We will definitely stay here again as this is the first (and hopefully, the only) time I cannot give a flawless review.
July 15, 2013
Rated 1 out of 5 Disappointing
I made this reservation because we stayed here about 10 years ago and the hotel was lovely. This time, we paid $250 for a room that looked in to some sort of drainage basin. It was small, we ran out of toilet paper, and the tv kept losing its cable connection. I also had to pat nearly $50 to park, would have had to pay $9.95 for Internet access, and there was no complimentary breakfast of any kind. Way overpriced, and not worth the money. A huge disappointment!
August 7, 2013
Rated 5 out of 5 by twowithgoldens My favorite Hotel in Seattle
This was my second stay at this hotel, and again my expectations were exceeded. The staff are incredibly friendly and helpful....from valet/bellman to front desk to concierge. All were wonderful, and only a nod or telephone call away. Also, it is important to specifically thank and recommend Richard the lead concierge. His generous assistance was so appreciated. He is amiable, extremely knowledgeable, and incredibly helpful. Truly an asset to the Westin chain.
January 22, 2013
Rated 5 out of 5 by retired13 Fantastic place for romantic getaway
Beautiful view of Seattle waters and city. Quiet room with no sounds audible in hallway or other rooms. Very comfortable bed. Great location.
April 8, 2014
Rated 4 out of 5 by ar101 Great hotel but...
I visited your hotel again, for a week stay. Great staff and room!!!. Your restaurant was closed- so, I decided to eat at the bar buffet. I can't believe you charged $25 for a buffet that was little more than an American Breakfast? It was necessary for me to leave and eat else where - as all i wanted were eggs, toast and coffee. I was disappointing and a complete put out that I had to walk a block (in the rain mind you) for a great breakfast for less than $15
January 11, 2013
Rated 2 out of 5 by PBL2012 Wifi Outage Ruined Conference
This is my second lackluster experience with a Westin hotel. February in Panama and now Seattle in July. We went there for a online marketing conference, and had to sit for 3 days without wifi access. Being that I'm from Canada, that meant I had to data as US data is insanely expensive for us. I cannot begin to tell you how frustrating it is to hear about all these great web tools and not be able to access them. Not to mention, I was out of touch with my office for the week.
The facilities are dated and require upkeep. Carpets are worn out, blue tape holding up the wallpaper in the bathroom. And, lo and behold, wifi in the rooms were a hit and miss.
The front desk staff were pleasant, the concierge was snotty and dismissive.
In conjunction with their miserable Panama launch, I believe Westin has topped out with my reservations.
August 2, 2012
Rated 4 out of 5 by Cherrilm Room with a view
Staff was pleasant & helpful, but couldn't understand the young lady who orig. tried to check me in (room not ready.) From desc. of SPG benes to directions she gave to the tram, I needed her to repeat more than once. She even mentioned that I was having a hard time understanding her?? My 2nd visit didn't have the Wow factor expected with upgrade. Previously, had a view of the Needle, so blocked view of Sound was disappointing escpecially after paying more.
August 8, 2012
Rated 3 out of 5 by Murray Poor Service/ Cleanliness
I was extremely disappointed in a recent stay at the Westin Seattle. The front desk was unpleasant upon check-in and when seeking directions from the concierge, I was left feeling that I had imposed upon their time. Upon reaching the room, I had the unfortunate experience of finding the bed linen blood-stained and used to the point the sheets were pilled. Quite simply, all these issues are unacceptable and not worthy of the standard expected at a Westin.
August 29, 2013
Rated 5 out of 5 by Dele Best Location and Service in Seattle
Westin Seattle is in the best location--next to the monorail, South Lake Union Streetcar, and the Light Rail that we took from the airport. Plus we were able to walk to attractions AND outstanding restaurants. The concierge service was beyond great. They arranged tours, even looked for the discount for us, and transportation. What service and expertise! Any employee you met was a joy...wait staff at Relish, front desk. I absolutely recommend this hotel.
September 6, 2013
Rated 4 out of 5 by vtoomu Common sense updates
Its been over an year since I stayed at this Westin and was pleasantly surprised with the common sense updates westin is doing. As a Gold member, I got free internet access(which was great). I was very easily persuaded to not have the room cleaned in exchange for starpoints. I was basically in the hotel to sleep. I also really liked the Westin Workout where I got shoes to work out. They really seem to be thinking about how best to serve frequent guests.
September 24, 2012
Rated 4 out of 5 by pdxseapdx Almost feels like home
This was my 7th week staying at The Westin. The rooms are spacious, the beds comfortable with plenty of bed pillows to choose from. The tub showers have rain heads. I never had to wait for the treadmill or elliptical equipment. The onsite restaurant (Coldwater Grill) is excellent: I routinely ordered the special and not once did I regret it.
However, on my final night I had a couple of issues: I had to walk a gauntlet of cigarette smokers sheltering from the rain to get in the building. I brought this to the attention of a staff person in the check-in area and he just sympathized (not exactly the reaction I was hoping for) and I did not have hot water for my shower in the morning (and how does one complain about that when you're trying to get out the door to work?). One sort of bad night out of 14 holds this review to 4 of 5 stars.
December 3, 2012
Rated 5 out of 5 by PJE58 Room with a view
Wow! What a beautiful hotel. I have traveled around the world and by far my best stay yet. The deluxe water view upgrade was worth every penny. Gorgeous views from the top floors of the Puget Sound and the Olympic mountain range were spectacular. The staff were friendly despite lots of people to deal with. The facility was clean and the noise level was very acceptable. The pool and whirlpool were very clean and adequately stocked with towels and water.
November 13, 2012
Rated 3 out of 5 by Muhana 3 stars not 4
I think this hotel should be rated as 3 stars not 4 stars! It comes in a great location that us close to many attraction areas!
However, you can feel that the hotel is old from the carpets, elevators, swimming pool!
I encountered allergy in my room and the lobby and its most probably is due to the carpets as when i went outside the hotel i was okay!
I stayed for 6 days and my room was never cleaned! I never had complimentary water unless i ask for it!
March 26, 2013
Rated 4 out of 5 by Bob4Golf Recent Stay
We stayed for one night at the end of a vacation trip before heading to the airport. Room was clean and quiet, staff was very helpful, restaurant was a pleasant surprise. Great choices and food preparations at fair prices. Nice lobby bar. SPG members recognized with an amenity upon check-in. Only negative is the parking situation, a $40-45 a night fee is just a turn off as your first encounter with anyone on the property no matter how politely stated.
May 13, 2012
Rated 4 out of 5 by DisappointedFan Cable channel selection needs serious help.
The Westin's TV cable channel lineup is the worst I've ever encountered. Limited selection, not one digital channel, and worst of all, no local sports channel. Not every guest is from out of state--some of us out-of-towners actually live in Washington and would like the opportunity to watch local sports teams.
Also, while general room cleanliness was good, the bathroom floor wasn't as clean as it could have been. And why do you hide the coffeemaker?
April 19, 2013
Rated 3 out of 5 by Jojo great location but needs a facelift
We loved the location and the view.
Unfortunately, the hotel is old, ie.acoustic ceiling. Our room had a very strange noise, maybe from the elevator...it sounded like someone was dragging a pipe on a wood floor above us.
There is a parking garage next door "Westin Building", we made the mistake of parking there and were charged even though we paid the $41. per day charge at the hotel.
Also, the jacuzi smelled like chlorine bleach and burned our eyes.
February 25, 2013
Rated 2 out of 5 by CSQRD Elevator disaster
For our stay on July 26-30, 2012 only two of the four elevators in the north tower were operating. We waited on several occasions for more than ten minutes to get an elevator to our floor. Like other guests we would get on any elevator we could regardless if it was going up or down. Fellow patrons were getting mad at each other as tempers ran short and a few shouting matches took place as people tried to squeeze onto packed elevator cars. Guest also got motion sick as the cars were hot and stopped on each floor. 20 plus minute trip from leaving a guest room to arrival in the lobby. Unacceptable. No communication on an elevator issue was given to the guests and the problem persisted for the 5 days we were at the Westin. Room was nice, but the poor handling of the elevator situation by the hotel will keep me from ever staying here again
August 1, 2012
Rated 4 out of 5 by sorski1 Mr
Many wonderful features. The combination Hotel/King Tut package was fun. Front desk was excellent (Ferdinand). Surprised that the little breakfast place in the North Tower was closed, but the restaurant was even better. Room assignment was an unexpected bonus. Room was in great shape.
The surprises were the unexpected wakeup call, and room service started at 9:30. We were told our checkout would be 4PM, so this was a surprise. What should be expect?
October 29, 2012
Rated 4 out of 5 by MickeyC Green Choice not a great choice!
This hotel was very comfortable at the time of check-in and the room was very nice. However, their Green Choice option was not thoroughly explained at time of check-in and I took the option believing that it pertained to bedding and bath towels not being replaced during the stay. I was quite disappointed when on the 3rd day of our stay housekeeping had not once stopped by. The trash receptacles were over flowing, the beds were never made, and coffee pouches were never replaced. For this inconvenience, you are given a $5 coupon, not for each night stayed but for each complete day at the hotel. It is a win-win for the hotel as I am sure a small precentage of the coupons are used due to their limitations.
I would stay at the Westin again but only with full service. The comfort expected is not worth the effort to hang up a towel for reuse!
August 21, 2012
Rated 5 out of 5 by Ken50 Beautiful Hotel, great location
Very wonderful place, located close to everything. Only concern and why everything is not excellent is on the last night it was windy and the room (on the 26th floor) was very noisy, and the walls squeaked all night long. Was told at check out they have ear plugs, would be nice to have them in the room. Staff and facilities were fantastic, will stay there again. I think they should offer FREE internet though, even had to pay to use their computer.
December 27, 2012
Rated 4 out of 5 by SmithFamilyFromSanDiego Great Stay!
This was the first time we've stayed at a Westin hotel, and also our first visit to Seattle. Both exceeded our expectations. The hotel was so close to awesome shopping, great restuarants, and there are many transportation options right outside the door. We were on the 45th floor, and the view of Puget Sound and the Space Needle was so awesome, we just couldn't stop talking about it and taking pics. Never had to wait long for an elevator, the staff was really friendly too... if you can afford to stay well, then this is the place to be. Another great thing about it is that no matter where you are when you're walking around downtown you can look up and see the hotel, so you can't get lost, even if you tried. The two, 47 floor, round towers stand out a lot! Seattle rocked, Thank you Westin! Hope to visit again ~The Smith Family from San Diego CA
October 15, 2012
Rated 4 out of 5 by smaker Sizable rooms with fantastic views.
Great rooms and view. However disappointed with food - which was below standard. I had in-room dining my first night because I was too ill to go out. I tried again with breakfast on my last morning in the restaurant and wished that I had spent my money elsewhere as the eggs were rubbery. For a four star restaurant you would think something as simple as eggs could have been made semi-decently.
However, on the plus side, the staff was friendly.
November 8, 2012
Rated 4 out of 5 by Tiger3174 Great employees
All staff from front desk to bar employees to bell hops, etc. were great. The employees do make sure to do everything they can to make the stay comfortable.
The ice machine is loud and can be heard. The TV was fuzzy and limited on the selections available. Many competitors make sure that the images are in HD. However, the lack of free internet access in the room would be the number one reason why I would or would not return to the hotel.
October 18, 2013