Rated 4 out of 5 by Yoboman52 Great location, comfortable rooms.
Hotel is really at a perfect location with shopping, dining,and attractions just minutes away. Monorail to space needle and tram to Union Lake is within a block from the hotel. Hotel lacks dining choices but with so many options nearby, why pay for expensive hotel meals anyway? If stay is for only a few days, do NOT rent a car as parking is a hassle any place in town and expensive. Like the airlines, these hotels have found a gold mine charging for daily parking.
November 11, 2014
Rated 5 out of 5 by Mattdycr Just about perfect.
I stayed here from Nov 12-30 and my stay was absolutely everything I hoped it would be. The front desk workers were always so friendly, helpful, and professional...the cleaners were pleasant and welcoming, the bellmen were always happy to help both in the hotel, and with my transport services. I received a platinum upgrade to a grand view room, thanks to the lovely Camila in reservations (The view was incredible). The new rainfall-shower heads are great, the signature Westin bed did wonders for my lower back issues, and the food was delicious and reasonably priced. The only two negatives I bring from it is the elevator quality/wait time, the hotel did however follow through on their promise that if you need to be somewhere, they'll expedite service to get you to your destination. The other negative was the room quality when a storm would come through..being on the 42nd floor, the wind would keep me up all night (even with ear plugs) the hotel should consider investing in some better quality windows for higher rooms...other than that, the stay was absolutely top-notch and I will be back again. Thanks to Leigh, Lisa, Amanda, Camila, and every other Westin Seattle employee that made this the most enjoyable stay. :)
December 1, 2012
Rated 5 out of 5 by landlockedseahorse Staff is great
All the staff at the hotel were very helpful and extremely friendly.
March 25, 2013
Rated 4 out of 5 by Ruly Conference issues
The room for the conference and the set-up was quite good, and excellent in some respects. I was surprised, however, by the lack of lounge chairs in the proximity of the meeting rooms and on the mezzanine. Often, meeting attendees need to meet briefly or make a phone call and there were few or no places that provided some comfort for such occasions. Additionally, the elevators seemd to take an inordinate amount of time and it was difficult to read the numbers in the elevator that should have been lit. On my floor (35), when I'd call for an elevator, there was no sound and if I wasn't looking at the up or down lights, I'd miss the elevator completely.
July 19, 2014
Rated 5 out of 5 by sparky sparky
Great view, clean, well decorated, and superb location.
May 27, 2013
Rated 5 out of 5 by Chatte Great stay
Very nice hotel.. The exercise room needs mirrors
March 29, 2013
Rated 4 out of 5 by bcookie Clean and Comfy
great location, friendly staff, clean and comfy.
April 3, 2013
Rated 5 out of 5 by Guy11 Great Staff
Everyone of the staff I met was outstanding....
July 16, 2013
Rated 5 out of 5 by KenJudy Internet too expensive
Why not include internet for SPG members?
January 27, 2014
Rated 5 out of 5 by KingDaddio Excellent concierge
The Seattle Westin concierge was fantastic.
April 13, 2013
Rated 5 out of 5 by Hawaiian1296 Good location excellent staff
There for business but enjoyed the hotel
October 27, 2013
Rated 5 out of 5 by Cali5 Excellent Hotel
Excellent hotel in a great location!
December 24, 2013
Rated 5 out of 5 by Tagne Hotel waws excellent and comfortable
kind, prompt to request.
August 20, 2013
Rated 3 out of 5 by Teast Great stay but a few glitches
Hosted a holiday event on 12/17/11 and was upgraded to the Crown Suite. Very nice! When we arrived at 3:30PM, the room wasn't quite ready so we went to the bar. The bar menu was really dirty and bent - like it hadn't been replaced in weeks or months. The cocktail waitress had zero personality and the service was really slow.
By 4:00 I still hadn't heard from the front desk, who promised to call as soon as the room was ready. The room was now ready so we headed up. Unfortunately, our keys didn't work so I left my wife by the door and ran down and got a new set. I came back up and the key still didn't work. Also, they gave us keys to the attached room, not the main entrance.
Finally, the bellman let us in after checking our ID's. The service from there out was great. Bellman went and got keys to the front door of the suite so we could come and go in style.
Some of the glitches:
-The room was missing an iPod docking station so they sent someone up with that.
-I asked for cocktail glasses and they said they didn't have martini glasses but then some showed up. Pleasant surprise.
-The horrible fluorescent curly light bulbs would get too hot and turn off randomly. Made the party lighting interesting for sure.
Everyone was super helpful, it just took too many phone calls and elevator trips to make it happen.
December 22, 2011
Rated 4 out of 5 by saurabh311 Good hotel with few not so good things
Well I had an overall good stay at the hotel with few bad things. I will list down all in detail.
1. Location is really good, can't be better. Easy access to monorail for space needle, walking distance from downtown attractions and places
2. Staff is amazing! All are very good and attend to needs promptly. Right from front desk, to housekeeping, and to people at the lounge! Full marks here
3. Outside architecture is nice
1. Hotel requires renovation. Elevators are old, and broke down couple of times
2. Swimming pool and jacuzzi maintenance is bad. They put so much chlorine that the entire 5th level smells of chlorine even when you are passing by in an elevator. And when I used jacuzzi, water was dirty. I have a suggestion, please clean pool and jacuzzi at least once in a day or two days, rather than using excess chlorine as an excuse.
3. Most important, food in the restaurant was pathetic! Relish bistro is such an over hyped place. I ordered Beans burger and it was probably the worst burger I've had so far. For a vegetarian, there are no options. Tomato soup was more like offering canned tomato puree. And in breakfast I could only have granola with yogurt! And moreover these guys politely refuse to make something vegetarian. This is certainly not acceptable in a hotel which caters to international travelers of varied food preferences.
March 31, 2014
Rated 5 out of 5 by Cheryl100 I had a great stay at the Westin Seattle
Overall I had a great stay at the Westin Seattle. The room was very comfortable and the pillows were awesome. I was disapointed the there was not a coffee maker in the room as many of the Westin's have. I had a fabulous view of Seattle from my windows.
I am a Starwood member and when I checked in there was no exclusive Starwood check in desk. There was quite a line and only 2 people at the desk. The employee who checked me in however was wonderful. I did learn from my boss after my visit that she had left something at the desk that I should have recieved at check in and it was not given to me at that time or during my stay.
August 22, 2014
Rated 5 out of 5 by mmchoco Highly appreciate Sales & Catering Team
I was staying at Westin Seattle for our event held for 3 days. I really appreciate my Catering Sales Manager, and all member of Sales and Catering / kitchen team for their professionalism, hospitality, flexibility and cooperation. Without their effort and team work, our events couldn't be so successful. I got many compliments from my client hosted the events, including food & beverage. The food is so wonderful. My gourmet and picky client highly appreciated the food. The servers & the bartender are excellent to help me to make my client happy :) Thank you so so much! I definitely recommend this hotel to stay and also for special events.
May 9, 2013
Rated 2 out of 5 by Xin222 Inconsistent Concierge Staff
I contacted the concierge 2 days before my arrival and have tasked Louis(?), one of the Concierge Staff, to provide a sample 1-day walking itinerary and information for traveling to near by National Parks. She informed me that she will not be working on the day of my arrival and will left the information to her team members before my arrival.
To my disappointment, there is nothing related to my request upon arrival. After spending 15 minutes checking various locations, her team member called her and been told that she will email the information to Concierge desk later.
I had very high expectation of SPG brand and found it impossible to believe that their staff would ignore/negligent on my request. Her incompetence not only wasted my time but also lost my confidence that their staff will attain to my needs.
I would like to recognize Ted from Concierge. He was able to listen to my requirement and helped me with the situation while we were waiting for Louis(?)'s email which is still MIA.
November 17, 2014
Rated 1 out of 5 by MarathonMan really poor service!!!
I just came from a meeting at this hotel and stayed at the Westin for 2 days. There is one good thing about the hotel and that was its location, but other than that I would not stay at that hotel ever! The service was poor, the aesthetics were dated, and the hotel was unkempt! The worse part in my opinion was actually their elevator service. Mid day as I was trying to go to my room to pick up my stuff to check out, I had to stand and wait for the elevator for 30 minutes to make it to the 12th floor, and actually did not take the elevator down, and walked the stairway with my luggage! This is actually a hazard!
Words cannot describe my disappointment!
July 23, 2012
Rated 5 out of 5 by JPG6 Awesome room and great service
We knew that we would get a good room and good service just based on the Westin rep, we had been to some others, This Westin kept the standard. The staff was great and the room was spectacular. Great view of the sound and could even see the space needle. We are military and on a budget, this happened to be my final weekend prior to heading out to Korea unaccompanied for a period of time, The Westin not only gave us a great rate, but also gave us a room, I am sure was empty that night, but I am also sure they didnt have to give us. It was a treat for my wife and I, we loved it and will recommend the Westin to anybody headed to Seattle.
February 10, 2013
Rated 4 out of 5 by SeattleStay Hotel Service Great, room service food bad
Kyle at the front desk was great, very friendly and recognized I was an SPG guest immediately, even though the room was booked under my wife's name. He put us in a great room with a view and the kids loved it. The bar service was also very good and the server was friendly. The waitress interacted with my entire family. Only negative was room service food. The individual that brought food was very friendly and apologized for the delay. However, the food was 25 mintues later than we were told. As a result, the yogurt was warm and the scrambled eggs had calcified on the exterior, which made them nasty to try and eat. I would not order room service again.
April 7, 2014
Rated 5 out of 5 by UCLACPAMOM Amazing First Time Visit
My 9 year old daughter and I stayed at the Westin this weekend and our trip was AMAZING. It was a special "Mommy-and-Me" weekend for just her (without her sister) and it was simply magic! The staff was lovely and the room was awesome!
The young lady who checked us in was such a joy and was a perfect start to our wonderful weekend. Although we had to make last minute reservations for Friday and had to move to our better room on Saturday, she made it worth while. She took the time to know that we were there just to see the Space Needle (and do some shopping) and made sure that our room for Saturday/Sunday had the most spectacular view. She remembered us later during the weekend when we were in the lobby and made sure to ask how we were enjoying the visit. It truly made my daught feel extra special.
The pool was great! The size, temperature and depth of the pool was perfect for children. A simple pool ball from Bartells made for hours of enjoyment, and even the adults without kids were in such friendly, good moods, that they joined in the play time. With the rain keeping us indoor, it was a blessing to have that pool time! And even the pool maintenance staff was lovely and cheerful when having the occasion to check on the conditions of the towels and the temperatures.
Everyone (guests and employees) we encountered at the hotel was in a good mood. I truly think that it was because of the caring staff and beautiful facilities that even in the rain people were in good moods.
We didn't choose your hotel because of the view or the pool. We chose it because it was downtown and reasonably priced. But I will make sure to tell all of my friends what a great family-friendly place it is to stay when visiting the "Needle".
May 28, 2013
Rated 5 out of 5 by sophelsev Perfect Family Getaway
Our family of 5 stayed there last year and to say the least we were disappointed - you all were generous enough to send us a voucher to use for this stay.
After this stay you all have BLOWN us away. The food was perfect our room was perfect the pool was great. I have to say the lady who took our room service order (Friday 25th and Saturday 26th) for dinner was perfection. (I wish I had her name) She was professional, courteous, and went above and beyond. We will be back again - it was amazing!!!! We traveled with our 3 little ones (3yr old and 2yr old twins). They slept great we slept great it was heaven on earth to get away.
Thank you Thank you Thank you!!!!
July 28, 2014
Rated 4 out of 5 by JayAngela Default Hotel in Seattle
This seems to have been our default hotel in Seattle. So convenient right in the heart of the action and still close to many tourist destinations ie Pike Place Market etc...
Although I am not a Platinum SPG member (I am a Starwood Guest though) I feel the staff especially the check-in staff are very accommodating.
I appreciated the free Starbucks coffee at the lobby which seemed to be filled up quite often.
One of the things I would change here is to give the hotel guests free wifi in the rooms. Honestly, I feel that this would put your hotel above all else and counter the age/quality (ageing) of the rooms.
Overall an great experience.
Jay & Angela
February 12, 2013
Rated 1 out of 5 by Kennedy13 Higj Expectations
Stayed for 2 nights after Christmas 2013 and was disappointed. After being told we could not self park and HAD TO pay the valet or park off property, we checked in and went to our room. The bathroom was still dirty from the last guest. The room was only stocked for one person in the towels, so we ordered more towels and it took 1 hour to get them. The hot tub was so filthy I wouldn't throw a dirty pig in it. After checking out we noticed a huge dent it out bumper on the car. I wrote an email of complaint and never heard back from them.
Horrible customer service, will NEVER return and would never suggest staying.
Positive is that the bed was really cozy.
January 9, 2014
Rated 5 out of 5 by FLPatti Great Seattle Hotel
The Westin has a great location, and we walked almost everywhere. The staff was really helpful... for example when I needed a stapler, it was brought promptly to my room, and the staff member asked what time I wanted my bags picked up. He not only was back on time to get the bags, but by the time we got downstairs he had a taxi waiting to take us to our cruise ship. I would absolutely recommend this hotel, and plan to come back when we can spend more time in Seattle. My only complaint is that the restaurant is no longer a full menu, full service restaurant, but with all the terrific places nearby it was not a problem. The breakfast package was excellent!
June 25, 2013
Rated 5 out of 5 by Cari Great view, great hotel
We wanted something within walking distance of the sights - it was my first time in Seattle, with very little spare time to see it all before sailing off on a cruise. I am a value-conscious person, I'll pay extra for high quality but it had better be good, so I did a pile of research before choosing the Westin. it was a positive experience from the moment we walked in. The room was very comfortable and the staff are extremely helpful and friendly. Needless to say, I made sure to get a room there when we got back off the ship. And if I ever have the opportunity to visit Seattle again, there's only one hotel I will check for rooms!
June 12, 2013
Rated 4 out of 5 by AnnIM Good to Excellent Accommodations
Very nice room--comfortable, good use of space, and well maintained. Courteous staff, and meals at our meeting were tasty.
November 17, 2014
Rated 1 out of 5 by Dburka No Communication
Prior to my arrival I reached out asking for early check in because of my tight turn around to a very important meeting. I showed up at 1pm to check into my room, shower, change to go to a business function. Turns out no rooms were available and the only option the front desk lady gave me was for my girlfriend and I to change in the lobby restroom! THE RESTROOM. We were forced to use the lobby bathroom because we had no choice. I just wish there was more understanding by the staff of why I choose to be an SPG member and why sometimes I need certain accommodations. Very disappointed.
August 12, 2013
Rated 1 out of 5 by Allison98004 Horrible -Really-Wow
Went for a business trip. I am a Platinum Ambassador level Starwood client. Terrible, indifferent staff. Room was small and across from elevator, ice machine and housekeeping. Was awake and did not sleep the entire trip. No amenities, tv did not work shut off after 15 min randomly. No free wifi, no club room, no free coffee, need I say more. Not for business travelers.
September 24, 2012