Rated 3 out of 5 by Bennett Walking down 39 flights of stairs is not my idea of a vacation!
The electric went out, which caused us to have no internet, no water, no elevators and no phone to call the front desk and ask them what was going on. After about an hour we walked down 39 flights of stairs. The most disappointing part of the experience was that we were never given an explanation or apology by the company.
Although the thermostat was set at 65 in our room (and wouldn't go any cooler), the room never went below 72-74.
On a more positive note, the view from our room was outstanding, the beds were comfortable and the folks at the front desk were friendly.
I was surprised that the only refrigerator in the room had a warning of a $25 fine, if we used it to store personal food. Rather it was used to store outrageously priced drinks.
September 3, 2013
Rated 5 out of 5 by Ann33 Did not like having the elevator in the middle of the hotel room floors.
Our only main complaint was that we were right by the ice machine and heard the elevator all day and night long. Did not get much sleep. But overall the hotel was easy to navigate and lots of nice places to shop and eat within walking distance. Would stay again.
October 4, 2014
Rated 2 out of 5 by turnersteve Too BIG to care for SPG
I booked the hotel not completely with Points but with Cash and Points - Hoping that I would get better treatment - considering that sometimes when we use points - we get second hand treatment - However - It didnt change - infact -It got worse - I was given a sloppy room and it was not clean - the utensils inside were dirty - sheets smelled - bathroom was unflushed - and I can keep going on and on and on...
I love being a SPG - however - I am starting to have my thoughts changed.
With the amount of money I spent with points - I could have spent the same amount minus my points on Priceline.com and got a better deal.
So much for being SPG.
I regret my decision to stay in the Westin Seatte and would recommend other SPG's to reconsider their stay here.
May 1, 2012
Rated 3 out of 5 Cost cutting evident at Seattle Westin
The room was excellent except I found it hot even though I had turned the temp down to the min (65 deg.). I cound not adjust it any further. Low flow shower heads mean more time spent in shower. Newspaper no longer delivered unless requested. 5th Avenue Cafe closed. Only 3 bath towels now, other hotels I stayed in on this trip have 4. No bathrobes in room anymore. Ice machine broken down, had to find working machine on another floor.
Upgrade to water view offered when I made reservation, but my request was ingnored when I responed.
May 19, 2012
Rated 5 out of 5 by Checkingin Great Location, Great Value
This might be the best location in Seattle! Just a few blocks to Pike Place Market, and less than a mile to the Space Needle. Or, you can take the Monorail from the Westlake Center across the street to the Space Needle. We arrived before check-in time and were able to get a room right away. We stayed in the North Tower on the 43rd floor - awesome views! Because I was an SPG member, they included free in room wifi for our stay. The room was clean and of decent size. The beds were comfortable. I would definitely stay here again.
February 27, 2014
Rated 5 out of 5 by havebusinesswilltravel Always a great experience.
I am in Seattle all the time, and my favorite place to stay time and time again is the Westin downtown Seattle. Special thanks to the travel ambassador who helped me out. Usually its just me, or me and my wife but this time we have the whole crew in tow (3 kids) and the staff really is taking great care of us. Amazing room, clean and beautiful view. Another home run Westin Seattle, I would suggest everyone stay here at least once. Having lived in a penthouse downtown Seattle I can tell you the views here are second to none.
February 28, 2014
Rated 3 out of 5 by Mlm2013 Unsatisfactory SPG Recognition
We checked into this hotel expecting to get some kind of up-grade but were told no the hotel is sold out. In spite of the fact that I am a lifetime gold SPG member and have been platinum for several years we were not even put on the SPG floor! The room we given was a very small standard room that I could have got without any status and was not all that clean and very small .The coffee pot was placed in a 2nd shelf cabinet and there was no way to get it out to pour water into ! Housekeeping advised that they were out of plastic cups so we had to use the paper coffee cups. Is this hotel being readied for sale because overall it has gone down hill since we last stayed there! I wondered after this stay as to what the advantage is to being an SPG Platinum member!
July 18, 2013
Rated 4 out of 5 by AllanStaffHot Service at Night can be better!
From a person who works nights, I only advice is to remind night staff to be more customer service attentive to detail. I ask for slippers at least 2 and the person in front wasn't welcoming and gave me one. The ages of my kids could've been asked whereas I received 2 Westin kids but 1 should've been for an infant because I have 1 baby and 1 7 year old. In Summary, I know how hard nights can be but the Westin stardard is to keep in consistent all day in the Welcome process. Good job Westin Seattle ,don't worry I'll be back!
February 10, 2014
Rated 3 out of 5 by Emmadiane Not the Westin I Know and Love
I love Westin hotels -- even have the Heavenly Bed at home. The Seattle location should not qualify to bear the name "Westin." I had to request a room change because not only were my pillows lumpy and flat, and the mattress was considerably worn, but the duvet was not clean.
And then there was the little things, like they don't have bathrobes in the room (available upon request), no iHome alarm clocks to charge my iPhone, and the four elevators in the North Tower were WAY overused. I had to wait 25 minutes for one to arrive!
I will say, the food was a bright spot. I was in Seattle for a conference, and while everyone was underwhelmed by the accomodations, we all raved about the food.
So, perhaps stop in for dinner, but I wouldn't recommed staying the night.
June 5, 2012
Rated 4 out of 5 by torontoboy Horrible Concierge experience twice..
I'm a SPG Platinum so I see many Starwood Hotels and I've got to say that both of my exchanges with the Concierge Desk at the Westin Seattle were horrible. On both occasions, I felt like I was "bothering" them. It seemed that they had both been with the hotel for many years. Perhaps, they just didn't like their jobs anymore. Other than this, it's a nice hotel. Great bar to grab a beer and burger with a fantastic bartender. Rooms are very nice as are the views. Just don't both using the Concierge Desk if you can help it..
August 2, 2013
Rated 5 out of 5 by Cheryl100 I had a great stay at the Westin Seattle
Overall I had a great stay at the Westin Seattle. The room was very comfortable and the pillows were awesome. I was disapointed the there was not a coffee maker in the room as many of the Westin's have. I had a fabulous view of Seattle from my windows.
I am a Starwood member and when I checked in there was no exclusive Starwood check in desk. There was quite a line and only 2 people at the desk. The employee who checked me in however was wonderful. I did learn from my boss after my visit that she had left something at the desk that I should have recieved at check in and it was not given to me at that time or during my stay.
August 22, 2014
Rated 4 out of 5 by vancouverguy Had a nice stay.
Good/clean room, kind staff.
The shower curtain smelled a little bit bad.
Hotel guests still have to pay for parking for $46.xx. Very expensive.
I'm not sure the food for the VB conference was from the hotel, but that food was not so good. Gala dinner was okay, but others I merely ate them.
Again, staff are really kind.
September 29, 2014
Rated 2 out of 5 by Antonio Westin Seattle fails to impress
I opted to stay based on the ratings for the hotel and assurances I could get an early breakfast (6 am) prior to my flight out of SEA-TAC. Sadly, both reasons were incorrect:
- Relish opens at 6:30 am, the same time as the SPG lounge in the sister property around the corner;
- the room & SPG recognition were not up to standard.
The view from the 38th floor was great. On the other hand, why can't Westin make its power points accessible? I had to crawl under the desk just to plug in a laptop! What about desk plugs? SPG room upgrades??
In the am, the staff @ Relish were great. Unfortunately, for me, the manager on duty failed to let me know that the breakfast I opted for as a Platinum member was really a continental selection, and not the full breakfast. Smoke and mirrors, in my estimation.
March 11, 2013
Rated 3 out of 5 by Colleen14 you're just a number
My last night at the Westin after 2 stays in June and July ended on a extremely dissapointing note. I was woken up at 2 AM from drunk guests banging on my door. I called and security was sent. Then they kept banging on the connecting door between the rooms. I understand the hotel cannot control guest behavior but despite all my calls to Service Express, I was not given a long term solution. It would have been nice to feel that the person cared about my experience. I didn't sleep a wink.
Overall, there is a feeling that they don't care much about their guests. Most of the time when I called Service Express, I was put on hold or no one would pick up.
I wrote directly to the Westin and got no response.
I'm afraid I will not be choosing to stay at the Westin Seattle for my future travel.
July 17, 2012
Rated 5 out of 5 by Saleh1 Friendly and very helpful
I found the staff very friendly and helpful. The room was excellent except I found it hot even though I had turned the temp down to the max (65 deg.). It is ok for but for those who want it cooler like me, I cound not adjust it any further. Also, I could hear some noises coming thru the room which was disturbing.
Also, when I booked the room, I was not informed that a deposit will be taken from my account which I found unusual. Normally, wherever I have done advance booking before. I give my credit card details but money is not taken out until I check out of the hotel. When I asked at the check in counter, they were not able to explain why.
Other than that, the room was very clean and comfortable.
I had forgotten my toothbrush and toothpaste and called and they delivered it very quickly.
May 14, 2012
Rated 5 out of 5 by Charmy54 Great stay
The location of this hotel is perfect as it is just a few blocks from everything - shopping, Pike Place Market, the waterfront. We had a nice view of the Needle. A small glitch when we first checked in when the lady advised me that as a Gold member I was not entitled to a complimentary late check out. However, I checked again the following morning with a different staff member and my request for a late check out was met with "it would be a pleasure to give you that and it is not problem at all.".
July 13, 2013
Rated 5 out of 5 by Shawn82 Staff was GREAT
We had a problem with our rooms which we had booked thru the 800 number. We booked two rooms for two nights. These rooms were supposed to be next to each other, we were meeting friends from out of town. When we arrived we discovered a problem with our bookings. Our room was going to be TEN floors away from our friends. The staff was great. Jessica went above and beyond the call of duty. She was amazing. She worked and worked until she able to find us rooms on the same floor only one room apart.
November 15, 2012
Rated 4 out of 5 by jupper Beautiful city views from a lavish room
I staid here about a year ago, but have very fond memories of that stay.
We were part of a group, and as such check-in was handled in a non-standard way. I was about mid-way up in one of the round towers, and was amazed by the view offered in the pie-chart shaped room.
I had a 20+ feet wide view of downtown Seattle by night through the glass on the outer edge of the spaciously appointed room. It made for a very romantic evening.
Staff was pleasant, even at the ungodly hour of my check-out.
November 6, 2011
Rated 4 out of 5 by elmundy Telephone charges
I have stayed in this hotel on a couple of occasions, very comfortable bed, good service, great location, attentive staff.
On my last visit I was horrified by the exceptionally high international telephone charges. When they appeared on my bill I checked to find out if there is anything in the room that gives the charges, but no. I therefore queried them at check-out and the duty manager reduced them 'as a courtesy'. Nice of him - but either the call does cost that much or it doesn't: if it is a Westin cost-centre, that bothers me. When the charge came through on my card, the adjustment to the lower charge had not after all been made. I have queried this twice by email - no reply. I hate posting a negative review, but I am finding this silence infuriating. What do I have to do to get a response???
March 21, 2012
Rated 1 out of 5 by Marie1218 Guest Billing
Not only was I charged incorrectly for a bottle of water during my stay, but I contacted the guest billing department four times with absolutely no call back or email. When I called the billing department, there is no human being who answers the phone, and I had to go to the front desk to get a connection to a human being in the billing department. I am a gold SPG member, and I have never had so many problems including an incorrect bill and a non-responsive billing department.
March 20, 2014
Rated 5 out of 5 by Purplerunners3 Seattle Marathon
Our stay at the Westin far exceeded my expections. We came to Seattle for the Marathon. Everything was just so easy. We valet parked for two days. The guys were quick and polite.Check in was simple and fast. The location was great for walking around and looking at all the Christmas lights. We found multiple great restaurants just blocks away.
Our room and beds where very nice and comfortable.
Room service breakfast was delivered right on time and hot. The coffee was good!
December 2, 2013
Rated 5 out of 5 by SteKal optimal place for getting around seattle
My daughter and I did a mother-daughter trip here. We had a great time!! The hotels location is great for catching the monorail to the Space Needle, the light train from and to the SeaTac airport which is really cheaper than a taxi and takes just as long, plus the Pike Market is just 3 blocks walking distance from the Hotel. The hotel was really quiet, we had a great night sleep every night, and the hot tub was a welcome relief from all the walking we did!!!
August 23, 2013
Rated 5 out of 5 by amremti25 Central Location
Central location for most of downtown Seattle. Walked to The market and monorail location just around the corner. I read issues with elevator times on waiting. Stayed three days with not a single problem. Vee the bellhop was excellent and Lee the SPG Coordinator was the most helpful and efficient person that has ever checked us in. Rooms were great with a great view ( Thanks Camilla). I would highly recommend the Westin as the place to stay. WE stayed one day prior to cruise and two days after and everyone still remembered us from the first day. I Cannot say enough. Asked the concierge desk about a place to eat late at night within walking distance and not only was it a great place but they gave us a coupon to use. They are all about service and Seattle should be proud of the Westin. I will most definately stay here next time in Seattle
September 21, 2012
Rated 5 out of 5 by Rich1221 District Manager
I really liked your hotel but what really made my visit special was Camila. She is soooo customer service oriented. She kept in constant contact and made sure that my meeting needs were met. She is very professional and friendly.
Also your Tangent room should be a big hit. The room is welll designed for small meetings. The only upgrade I would suggest is to get better chairs - the chairs in the room are hard to sit in aall day.
April 3, 2014
Rated 4 out of 5 by br18 Excellent Seattle hotel
I love this hotel and stay here several times a year for work. One of the best hotels for the price in the city. Everything was great except for one major issue: the internet service provider is either new or changed its firewall security. I was not able to get onto my company network - I work for a financial services firm and find 1 or 2 hotels a year where this is a problem (happens to financial firms and govt agencies.
March 16, 2013
Rated 5 out of 5 by mj11 Great Location and Great Staff
I stay at the Westin in Seattle several times a month for business. The staff is courteous and accommodating across the board -- from the valet desk upon arrival to the front desk upon checkout and everything in between. The only dings I give this hotel are the rooms get very loud if it's windy (design issue) so if you're a light sleeper bring earplugs, and the room service menu is boring given the Seattle food scene.
January 10, 2013
Rated 5 out of 5 by Hoss76 Great location, great rooms, nice amenities.
This hotel is accommodating in every aspect. Great downtown location; it is convenient to Convention Center, Public Market, Space Needle, and other attractions as well as- accessible to public transportation. Rooms are clean and spacious (I was fortunate to have a fantastic view). The staff is incredibly friendly and very professional. The concierge(s) are extremely knowledgeable and experts at their trade.
August 12, 2013
Rated 2 out of 5 by BCNE Recent Stay
I stayed at the Westin Seattle recently in conjunction with a conference. I will say that most of the staff were customer oriented and friendly. The condition of the facility could use some attention. The plumbing is at best suspect and associates of mine experienced the unthinkable.....sewage back up through the toilet and tub onto the floor. Pressure issues galore...mattresses too soft & uncomfortable
August 20, 2012
Rated 4 out of 5 by Ruly Conference issues
The room for the conference and the set-up was quite good, and excellent in some respects. I was surprised, however, by the lack of lounge chairs in the proximity of the meeting rooms and on the mezzanine. Often, meeting attendees need to meet briefly or make a phone call and there were few or no places that provided some comfort for such occasions. Additionally, the elevators seemd to take an inordinate amount of time and it was difficult to read the numbers in the elevator that should have been lit. On my floor (35), when I'd call for an elevator, there was no sound and if I wasn't looking at the up or down lights, I'd miss the elevator completely.
July 19, 2014
Rated 5 out of 5 by Chris25 A Perfect Hotel in many ways.....
Just returned from a wonderful trip to Seattle and stayed at The Westin Seattle. What a wonderful facility! Comfy bed, GORGEOUS views of Puget Sound and the Seattle Needle, so convenient for walking to the various areas around the city. Can't say enough about our stay and the absolutely perfect location! I'm telling everyone about our experience.
Thankyou for making our visit a very memorable one!!!!
August 12, 2013