Rated 5 out of 5 by Roami26 GREAT Guest Service, location, and FABULOUS views!
Very impressive Guest Services ...from the Valet, to the Front Desk, to the Housekeeping Staff. Check-In for SPG Gold and Platinum is the best I've experienced to date!
I received an upgrade (to celebrate my anniversary) to a suite in the North Tower with FABULOUS VIEWS. It was one of the most tastefully decorated Westin suites I've seen to date.
The "take out" or "eat-in" cafe in the lobby is an excellent meal alternative...AND the Grill directly across the street offers a good selection of menu items.
The location is perfect for business, shopping OR leisure travel.
GREAT hotel and staff!
September 8, 2013
Rated 1 out of 5 by dk2013 very unsatisfied
I was expecting way more out of this hotel. This is the first hotel I have been to where I have to pay for a fridge to store my personal belongings. The beds where to small and they were uncomfortable. We had to go upstairs or down stairs to get ice due to our ice machine being broken on our floor. The night stand was too small for the lamp, alarm, and the phone. The bottom of the night stand was broken upon arrival. The plugs on the desk didn't work. The shower was so slipper which is a liability. There was no information in the room about the hotel amenities. For a hotel that was supposed to be a 4star hotel I was disappointed I have stayed at 2star hotels and had a much better experience.
May 1, 2013
Rated 5 out of 5 by GilP Fantastic Experience!
Our stay at the Westin Seattle was very memorable due to the location, room views and room comfort. The attendant at the SPG member desk was also outstanding!! We would definitely come back and recommend this hotel to friends and business colleagues.
August 12, 2014
Rated 4 out of 5 by Angimamax3 Room smell
We were in junior suite 1950/51 and the musty smell (maybe stale smoke?) in the room was horrific! I did mention it to the front desk staff as well as the bell man that brought our luggage down. The front desk attendant seemed very indifferent to my concerns (sad since I am a platinum starwood member) but the bellman said he would tell someone in management. I would have made a bigger deal of it but with four kids with us it just seemed like too much of a hassle especially since the front desk didn't seem as though they didn't want to do anything about it. All other staff was fantastic.
March 25, 2013
Rated 5 out of 5 by Summerville14 Great and comfortable stay!
I really enjoyed my stay.
August 13, 2014
Rated 5 out of 5 by Jimbola Always Great
We've stayed at the Westin Seattle a number of times over the years and always love it. The location can't be beat. It's right across the street from the monorail to the Space needle and museums, so that's very convenient. And one can walk down to Pike Place & the Waterfront easily. The view from the upper floors is fantastic. Rooms are nicely redone and well furnished- great HDTVs, safe, charging stations, mini-bar, comfy beds, nice bathrooms. The new Relish Restaurant was excellent and the service from the staff was even better. Our waiter Abdul was one of the best waiters we've ever had anywhere in the world. Cons: parking is $46 a day including tax. (Valet staff was very quick and friendly) No SPG recognition was given for us as gold members, hotel was totally sold out, so no room upgrade. No free internet or SPG gold gift was mentioned. There was a little construction noise from a site next door, and some standard city noise during the night, but only noticeable since we were on a lower floor this time. But everything else was great and we will definitely stay there again.
August 12, 2014
Rated 4 out of 5 by PEJA superb customer service; room not available until 9PM!
Even though Check in is 3 PM our room was not available until 9 PM! This was quite an inconvenience! Staff was very apologetic although I did have to ask for some compensation (it wasn't offered, even by the manager). Except for that, very impressive customer service e.g. host at restaurant cleared our dirty dishes, concierge said he could check us out as lines at main desk were long. Restaurant staff very nice. Room was quiet, beds are "heavenly" (although rooms are pretty ordinary, understanding that it is an older building). Shouldn't have to pay for Wi-Fi.
July 28, 2014
Rated 5 out of 5 by StephnCris Amazing Location!
If you are one that likes to read up on reviews before deciding which property to book. This is one to read! We spent three days at this hotel before getting on an Alaskan cruise. Coming from the east coast it was the best thing we could've done to get ourselves better acclamated to the time difference! The location of this hotel is nothing short of outstanding! EVERYTHING you could possibly want is within walking distance! The post office! Mc Donald's. Starbucks. Grocery stores, Target - in case you don't want pack your toiletries (they are a tad pricey - but worth it versus taking up the luggage space) You are just a few blocks from the water (that's where Pike Place is) and a huge shopping district! Every store imaginable. You are also a block away from the tram that takes you to the Music Museum and the Space Needle - both are a must see! I wish we would've spent a few more days than the three we spent here - but it was just enough to see the main sites you hear about.
About the hotel...we had inquired about upgrading to a higher floor with a view. The only room available was a view of the city on a high floor in front of the elevator. We never heard a peep! We were willing to pay the extra few dollars - which would've been worth it either way but our front desk agent waived the fee. Sadly I can't recall his name but he was super welcoming and pleasant - as was the bell boys. Concierge assisted us with reserving a car service to pick us up at the airport. He was very nice and was on time to pick us up. It was just a few dollars extra over what a taxi would've cost to take us to the hotel from the airport.
Hoping that I've captured all the things I would've wanted to know even though it has been a few months since our trip! This was an awesome vacation and I hope your experience is nothing but the best also!
December 3, 2013
Rated 3 out of 5 by Boneca Some disappointments....
The check-in line was very long. We learned that there were large groups staying there over the Labor Day weekend, hence the lobby was always packed. The gentleman, however, who checked us in was terrific!!! Concierge was helpful. The disappointments arose because our room was not made up after our first night's stay. We called the the front desk, and it was remedied. I don't think this has ever happened to us in all our years of travel.
Secondly, the fitness room should be expanded - too hot and limited variety of equipment - especially weight room - way too small. Elevator waits were painfully long, often too crowded to board. On a positive note, our room was spacious and comfortable! Great location.
September 1, 2013
Rated 4 out of 5 by sam9999 good experience
The only thing lacking was hot water in the morning.
August 11, 2014
Rated 5 out of 5 by gpj1556 baseball trip
Took my husband for his birthday to Seattle for a Mariners game. Had not stayed at this Westin before and was very pleased with my choice. He had a great time but was a little unhappy with service at the Burger bar, bartender was a little snotty.
August 9, 2014
Rated 4 out of 5 Good place stay in Seattle
Nice, comfortable room with a great location in downtown Seattle.
August 10, 2014
Rated 4 out of 5 by Christina61 Front Desk
The front desk staff at this hotel was excellent as well as those in housekeeping.
The front desk staff were always quick and efficient. And one gal have a great sense of humour and was a pleasure to deal with.
August 9, 2014
Rated 3 out of 5 by PaigeM Staycation at the Westin
The beds are great, I am considering purchasing one. The staff was attentive and really helpful. On a down note, the room is way too dusty. It makes you feel dirty. I had a deluxe room and expected a bit more.
August 9, 2014
Rated 2 out of 5 by Genebean This hotel wasn't clean and looked worn out
We booked this hotel using cash and points with our SPG hotel points. The first room that they tried to give us was dirty, dusty, and right across from the elevator, which was noisy. We moved to a lower floor and the room was fair. The floor in the bathroom was not clean, there was hair on the sheets, on the toilet and dust on most of the surfaces of everything. The couch had stains on it, the wallpaper was starting to pull from the wall and when we opened up the side table trays there were crumbs on the surface. The ice machine on our floor didn't work. We will not stay here again. This was very disappointing given that the other Westin's that we have stayed at were clean, well maintained and some place that we would recommend.
February 7, 2014
Rated 4 out of 5 by RGrant Great location
This hotel was extremely quiet despite being right in the city. It was very close to all the major shopping spots and attractions. The vallet was very friendly upon welcome at the hotel and left a lasting impression.
The rooms were very comfortable and spacious and there was a lot of fitness equipment in the gym. I really liked the fridget of cold towels.
August 6, 2014
Rated 4 out of 5 by jessie5 This hotel is very pretty
This hotel was very nice and we upgraded to a room with a view. The staff was very nice, but the cleaning crew wouldn't replace necessary items and I would have to call down to ask for restock. It would have been nice to have a fridge and microwave for the expense. I have stayed in nicer hotels for the same price. Very easy for the conference.
August 6, 2014
Rated 5 out of 5 by RitaS Great Personnel
Our 10 day stay exceeded our expectations. The staff is one of the best that we have ever experienced. They are all very friendly, polite and want to make your stay a good one. All of the concierges are so helpful and we utilized most of them. Each day they provided us the route to take to visit many of the attractions - Tacoma, Museum of Flight, and Bellevue. You certainly don't need a car with these experts to help you get wherever you want to go. Special thanks to Mali Lustica and Ted Milanio for all their help. .
July 28, 2014
Rated 5 out of 5 by JRW16 Great service and location
An unexpected detour to Seattle led to a 3 night stay at this property. Due to a busy weekend at the hotel they could not get adjoining rooms the first night but they did get us transferred to adjoining rooms the very next day. This hotel is very close to all the major downtown attractions. It was a great stay!
August 6, 2014
Rated 5 out of 5 by Mrdog123 Fabulous experience!
This hotel is first class from the moment you pull up to valet parking, to check-in to check-oout! My wife and I spent an anniversary weekend at The Westing downtown Seattle, and it was phenominal. The room was gorgeous with incredible views of Puget Sound, the Cascade mountains and the Space Needle. The bed is indeed "heavenly". We hated to leave! But an impressive token of customer service was the Happy Anniversary card given to me at check-in that had been signed by all of the staff. That really meant alot! I cannot wait to return to this hotel!!
August 26, 2013
Rated 5 out of 5 by Hershey2015 SSIB Conference
We stayed here for a conference last week. Everything from the facilities to the food to staff was excellent. Every request was taken of quickly and with a smile. Highly recommend this hotel.
August 7, 2014
Rated 5 out of 5 by Gingy77 Great location
We arrived just before 10am, after departing from a cruise, in hopes of checking our luggage before hitting the sites. When we went to the check-in counter the staff person told us our room was ready....wow! We were allowed to check-in to our room 5 hours early, although we really only needed to leave our luggage, it was nice to get the room so early. The hotel's central location was great...within walking distance of all the popular sites and just steps away from the monorail. Relish restaurant in the hotel was delicious. Lobby bar area was relaxing. We were happy to use free wi-fi in lobby. We checked out at noon but were able to store our luggage at the hotel until later that evening when we left for the airport. Great service all around.
July 13, 2013
Rated 5 out of 5 by bert2014 good hotel
enjoyed stay especially after arriving 7 hours late on train from Chicago. Welcome by all concerned reassuring.
SPG recognition not a problem as only joined on arrival at hotel.
August 7, 2014
Rated 2 out of 5 by JLLDave Should be Guest policy, not Pet friendly policy
I've stayed at the Westin Seattle over 100 times in the past 10 years. This last stay was highlighted by barking dogs IN THE ROOM NEXT DOOR. No guest was in the room at 10:15PM. YOU are not a Motel 8, stop accepting PETS!!
August 6, 2014
Rated 5 out of 5 by Checkingin Great Location, Great Value
This might be the best location in Seattle! Just a few blocks to Pike Place Market, and less than a mile to the Space Needle. Or, you can take the Monorail from the Westlake Center across the street to the Space Needle. We arrived before check-in time and were able to get a room right away. We stayed in the North Tower on the 43rd floor - awesome views! Because I was an SPG member, they included free in room wifi for our stay. The room was clean and of decent size. The beds were comfortable. I would definitely stay here again.
February 27, 2014
Rated 3 out of 5 by Bennett Walking down 39 flights of stairs is not my idea of a vacation!
The electric went out, which caused us to have no internet, no water, no elevators and no phone to call the front desk and ask them what was going on. After about an hour we walked down 39 flights of stairs. The most disappointing part of the experience was that we were never given an explanation or apology by the company.
Although the thermostat was set at 65 in our room (and wouldn't go any cooler), the room never went below 72-74.
On a more positive note, the view from our room was outstanding, the beds were comfortable and the folks at the front desk were friendly.
I was surprised that the only refrigerator in the room had a warning of a $25 fine, if we used it to store personal food. Rather it was used to store outrageously priced drinks.
September 3, 2013
Rated 4 out of 5 by toomanyfeet Great place to stay in Seattle
We enjoyed this hotel very much, but had some issues with the wireless access that were never really resolved with the staff. We were also charged for wireless on days promised to be free based on conference we attended.
August 6, 2014
Rated 5 out of 5 by Coco123 Amazing Views!
From check in to check out staff was extremely helpful in assisting us with recommendations and directions!
Our room was on the 38th floor with forever views!
We walked everywhere except to the airport, but that was an easy part, catching the rail for a mere $2.75 per person across the street.
We did have a coffee maker spill or two because it is in a cabinet and hard to see. they do offer brewed coffee in the lobby in the mornings that we discovered upon checkout, probably would have used that in the morning than dealing with the in room maker.
We had a fantastic trip, did almost every attraction in 4 days!! Love Seattle!
June 30, 2014
Rated 5 out of 5 by havebusinesswilltravel Always a great experience.
I am in Seattle all the time, and my favorite place to stay time and time again is the Westin downtown Seattle. Special thanks to the travel ambassador who helped me out. Usually its just me, or me and my wife but this time we have the whole crew in tow (3 kids) and the staff really is taking great care of us. Amazing room, clean and beautiful view. Another home run Westin Seattle, I would suggest everyone stay here at least once. Having lived in a penthouse downtown Seattle I can tell you the views here are second to none.
February 28, 2014
Rated 2 out of 5 by turnersteve Too BIG to care for SPG
I booked the hotel not completely with Points but with Cash and Points - Hoping that I would get better treatment - considering that sometimes when we use points - we get second hand treatment - However - It didnt change - infact -It got worse - I was given a sloppy room and it was not clean - the utensils inside were dirty - sheets smelled - bathroom was unflushed - and I can keep going on and on and on...
I love being a SPG - however - I am starting to have my thoughts changed.
With the amount of money I spent with points - I could have spent the same amount minus my points on Priceline.com and got a better deal.
So much for being SPG.
I regret my decision to stay in the Westin Seatte and would recommend other SPG's to reconsider their stay here.
May 1, 2012