Rated 5 out of 5 by Mommymagpie Great Place for a family to stay
I spent three days in Seattle over Spring Break with my two children, I choose the Westin for its location which couldn't have been any better. Just across from the Monorail and a short walk to Pike Place. Check in went smooth, very friendly staff, offered us free wifi in the room for being SPG members. Also gave us complimentary late check out when she heard our train was leaving so late in the day. The pool was the real selling feature, the kids loved it! The gym is clean and has every thing you need for a workout. The beds and bedding were amazing, everything was spotless. I will stay at the Westin again and again.
March 27, 2014
Rated 5 out of 5 by RGL54 Close to just about everything in Seattle
Westin is centrally located in downtown Seattle. Lots of things to do around and within walking distance from the hotel. Liked the proximity to the monorail going to the Space Needle as well as Pike Market.
August 4, 2014
Rated 1 out of 5 by BSMSPEMBA The building literally creaks and groans
The building literally creaks and groans when the wind blows. The best way to describe it is as if you are on an old, wooden ship on choppy water. As the building (ship) sways, it makes noise. In addition, the windows rattle when the wind blows. The two were so loud and obtrusive, they kept me up for most of the night.
When I was checking out, another customer was complaining to the manager about the same issue. The manager's response was, that she was aware the issue. It is due to the way the building was designed and built.
I cannot stress this enough, there is no way I would ever stay at this hotel again. It was one of the worst nights sleep I ever had.
April 6, 2013
Rated 3 out of 5 by Mikey32 First poor SPG experience
The hotel was under construction and I wasn't informed ahead of time. The pool and hot tub were not open. The Fitness Center was set up in a conference room. Every floor below the SPG preferred floor was closed for construction, so why I was charged extra for preferred floor escapes me. When we checked in, there was an almost fully consumed bottle of wine in our mini-bar and there was still blue painters tape in various places around our room. When I went to complain to the front desk about our room, I had the staff member argue with me about whether or not I was an SPG member and try to tell me that booking through Expedia or Orbitz meant I did not keep my SPG status, but I had booked my room directly through spg.com. This is the first time I have ever been disappointed with a Starwood hotel. It will be a while before I consider returning to this property.
December 20, 2011
Rated 3 out of 5 by rooster1 this hotel needs improvement
Our room was average but high priced. Major complaints are that the number of outlets is limited for people with laptops, etc. that need to be charged/used; one outlet was broken. Curtain rod was broken. Beds were small for (2) adults and (1) teenager. We booked 2 queens but they gave us (2) doubles. Bathroom smelled like a dirty mop. Every time we had to clean up it was gross to be in there.
The pluses are: location can't be beat for cruisers like us who were on their way to Alaskan cruise, ie airport, restaurants, sites,harbor, transportation. Hotel Lobby was clean and modern as well as the small coffee counter and cafe. If you like a "city" walking atmosphere, this is your hotel to stay. Very close to monorail and Lite rail which worked out excellently for us to ride straight to hotel.
Beware of high priced under-insured "Uber" "taxis". One rude driver pirated our fare on side of hotel (not valet) and overcharged us for ride to ship. Yellow taxi drivers are safer and properly insured. I think they get away with it because of the luxury car ride enticement.
August 3, 2014
Rated 5 out of 5 by Izabela Highly recommended
I love Westin Seattle. It was our first time in that hotel and it was love "at first stay". I have nothing but great things to say about the friendliness of the staff as well as the comfort of the room.
We were staying extra 2 nights in Seattle after West Coast cruise and that was a great way to end our vacation.
Thank you Westin for being such a great Host. I am looking forward to come visit again.
May 20, 2013
Rated 1 out of 5 by Zen2020 No Attention to Detail
I have stayed a multiple Westin and Starwood hotels and though the hotel looks great, the starwood members do not get the same high-touch treatment as in other hotels.
Placement of TV is awkward in the room. The hotel does not have a SPG lounge and this is not mentioned on their website.
The worst part about this hotel is their billing. Post your stay they add charges to our room for minibar usage. In this day and age, not many people use mini bars. They could at least give you an option to let them know that you do not want a minibar in the room. It is highly unprofessional of them to bill you for items you never consumed - that too after you have checked out. .
January 21, 2014
Rated 5 out of 5 by Steverino Birthday Gift
I would like to thank the Seattle Westin for arranging a perfect stay for our son and daughter-in-law who were celebrating a birthday weekend. Camilla did an awesome job of of coordinating with me and doing everything possible to accommodate my requests to make their stay special.
They said the view from their Grandview room was the best they've had from any hotel.
April 15, 2013
Rated 5 out of 5 by georgetown Westin Downtown Seattle Great
Check in and arrival was swift and easy and we paid extra to upgrade to a suite. Wonderful, we did have a issue with the numben of beds, which was quickly resolved by the manager. The hotel decor has been modernized, but if you know the hotel it is circular, an older design, but stunning views of the Lake Union and the City of Seattle.
April 18, 2013
Rated 5 out of 5 by Juan1221 Great experience
The staff was extremely polite and helpful from minute I checked in. They happily moved my room to one with a better view of the Seattle Sound at check in. Also the restaurants they recommended were both excellent. The room was very comfortable and clean when I arrived. I would highly recommend this hotel.
October 28, 2013
Rated 4 out of 5 by 6inabox Problems
Every year we come here for our Anniversary. Every year we have some kind of problem. This year our card was charged twice, which was later fixed. I felt this year the Hotel seemed dirty and a little old for the price. I've always known the Westin as an upscale hotel. I even heard a couple comment on that too.
November 30, 2011
Rated 1 out of 5 by nyctoseattle Westin Seattle
This is the worst Westin I have stayed at in a very long time. Of particular note was that the room service menu is abysmal - half the items were hamburgers, everything else was very heavy fare (steak, half a chicken, etc). I expect to be able to order a quick sandwich or chicken breast without much trouble at a Westin in a major city. Also, when trying to order, it took several tries to get someone to pick up the Service Express number.
Recognition for SPG status was also poor. I usually get fantastic rooms when I stay with Starwood, I was very disappointed to be on the first floor above the conference space in a room directly outside the elevators.
The next time my travel takes me to Seattle I will stay at the Sheraton or the W instead.
July 21, 2014
Rated 4 out of 5 by specky45 hotel is very nice but.....
i enjoyed my stay at the westin untill the busy hours of use for the elavators,this being said my wife and i were awoken several times to a metalic/grinding noise repeatedly in the early a.m.my room was 3842 and my stay was 3/10-3/11 i mentioned this to front desk but was sorta "blown-off" about it .
March 12, 2013
Rated 4 out of 5 by study12 not worth the price
The staff was great and the location was good too. We were on the 19th floor facing the North in the North tower and could see some water but no Space Needle or Mtn. The bedrooms were updated well but the Elevators were old and missing a button or two and the bathrooms down stairs need to be updated like the restaurant. Unless you get a deal its not worth the price
July 29, 2014
Rated 1 out of 5 by Tony58 Deluxe City View == 8th floor
I wanted to have a nice view so chose the more expensive room called Deluxe City View promising me living on a high floor. However, when I arrived I was given a room on the 8th floor (out of 40). When I asked about the City View, the receptionist (Jonathan) told me that all the higher floors were occupied. Well, what are bookings for then? I was charged the Deluxe City View rate anyways.
The room itself was comfortable, the beds were very soft and comfy. The location is quite close to local attractions, e.g. the Space Needle, the piers with the market and Seattle downtown.
July 17, 2014
Rated 5 out of 5 by Gatorfan Second Home
I stayed for a week at the Westin Seattle and felt comfortable...like home. The staff were all great, the room was very nice. I partook in their program where they did not clean the room every day, and felt it was wonderful....Favorites: The bed, and the Seared Halibut in the restaurant!
August 6, 2012
Rated 5 out of 5 by Cooley Westin Seattle
Had a wonderful stay at the Westin in Seattle. The location was great and the view was amazing. We had a corner King with sofa bed. Could see the space needle and the bay. Close to everything. Only a block from the monorail. Only 3 blocks from the lightrail. Great service. Great food.
April 6, 2013
Rated 4 out of 5 by Ajranou Staff
The building and the room was out of date, although there is nothing you can do about that. However, your staff is incredible. Responsive, smiling, always ready to help.
August 1, 2014
Rated 5 out of 5 by Sheri2013 Great Anniversary Stay!
My husband and I stayed here for our 20th anniversary on Valentine's Day 2013. When we checked in, the gracious staff upgraded us without us even knowing since it was our anniversary. We were on the 27th floor in the North Tower with wonderful views of Puget Sound and the Space Needle. We couldn't have been more thrilled. This is the first time we have been away on a trip in 11 long years and The Westin Seattle made it so special and romantic for us. The only slight complaint was that there was not enough lighting in the bathroom and it was quite dark in there, so hard to put make-up on in the morning. There was also not chest of drawers for clothes. But that was it for complaints. The room was beautiful and the bed was unbelievably comfortable. Don't look for any other hotels if you are in Seattle ... just go straight to The Westin for great service, comfort, wonderful views and a memorable stay. Thank you for blessing two weary people with such a wonderful anniversary getaway. We will definitely be back as soon as possible!
February 17, 2013
Rated 5 out of 5 by Cliff6 Great Service in Relish Restaurant
Yuri, my waiter at lunch in Relish Restaurant, provided some of the finish service I have ever received. Excellent knowledge of food and beverage, excellent recommendations, excellent service & follow up combined with very personable presence and rapport.
April 27, 2013
Rated 5 out of 5 by Seattle1234 Fabulous Customer Service
Everyone, from the front desk manager (Jessica), to the bellman (Brooks) to the valets....were wonderful and accommodating. We were traveling with an elderly uncle and they made sure he was well assisted. The views from the room were outstanding and the location allowed for easy access to everything we wanted to do. The hotel is very large, but we felt like we received very personal service.
July 28, 2014
Rated 5 out of 5 by Bob71 Great hotel, restaurant not to expeectations
I was attending a conference being held at thew Westin. Great central location. Conference facilities and food service were excellent. Room was 5 star with harbor view. We chose "green" option for entire stay and easily got more coffee and paper goods as we need them. "Relish" restaurant was not up to expectations for a Westin. First morning, we were kept waiting 30 minutes even though there were at least ten tables vacant. Dinner selection was very limited. Last day, we got seated promptly for breakfast, but waited much too long for waiter. Restaurant food quality was above average, however.
March 30, 2014
Rated 5 out of 5 by LWOOD Excellent property!
I am a long time fan of this hotel and once again had a fabulous stay. The staff is excellent and very customer focused. My room was spotless and offered every amenity I needed including extra coffee.
Keep up the great work!
May 30, 2012
Rated 5 out of 5 by Stevo63 Weekend Getaway
We were upgraded on arrival to a water view room, the views were terrific and the room was much more comfortable than I expected especially the "Heavenly" bed.
October 17, 2013
Rated 2 out of 5 by Jamieson2151 Below Expectations
Except for Ted the concierge. He was unfailingly helpful, patient and knowledgeable. Not enough elevators resulting in long waits. Should not charge for use of computers. Room cleaning not complete ( do not look under a bed!!). Shower was both awkward and dangerous.
July 29, 2014
Rated 3 out of 5 by Sarge45 Room was fine. Public areas were horrible.
We unfortunately were booked into the hotel at the same time as the Internet Gaming convention. There seemed to be no effort made by staff to keep the hotel under control for non-gaming guests. 10-15 minute waits for elevators, the lobby was taken over by the gamers giving other guests no place to sit and endless noise levels. The atmosphere was not what one would expect from a hotel like the Westin. It makes me wonder why I would ever stay at another SPG Hotel.
July 24, 2014
Rated 5 out of 5 by jymf would recommend it to a friend
great location, easily accessible to restaurants and shops within walking distance. close to link rail and bus stations.
April 24, 2013
Rated 5 out of 5 by joda61 This hotel is perfectly situated
the stay in this hotel was a great experience. the staff is really committed and always ready to help with a smile on!
April 29, 2013
Rated 5 out of 5 by Jack89 This staff at this hotel delivers exceptional customer service
The front desk and concierge went out of their way to make our stay one to remember for a long time.
April 8, 2013
Rated 3 out of 5 by Atav COULD BE BETTER
Total lack of personal attention and I believed we did not have any upgrade
December 2, 2013