Rated 2 out of 5 by RonEllen1 Underwhelm
Driving into the hotel we saw that the self-park was closed so we were forced to Valet parking. After traveling all day, we attempted to check in early. Room not available and were given room options significantly less than the room option we paid for. Our fault for trying to check in early. Did not feel comfortable leaving our bag so went back to get the checked in car. 10-15 minute wait. Checked back in after our show and dinner-very smooth. In our room -blood was found in the bed. Which was replaced 15 minutes later. Kind of killed the moment. Black mold was found in the shower, not only at the edges but through out the face of most of the tiles. Waiting for our car again took 20 minutes or so. Three different employees asked us if we were being helped, which was nice, but three different cars came and went as we waited.
November 26, 2013
Rated 5 out of 5 by uamchris Wonderful hotel with one drawback.
Overall, the Westin Seattle is my favorite hotel in Seattle, unfortunately only about 5 of the 60 nights that I stayed at Starwood hotels in Seattle this year were spent at the Westin.
If I have friends visiting and I want them to wake up to the best views of Seattle, then the Westin is my go-to hotel, because it can't be beat in that category. The rooms are always clean, room service is delicious and super fast, and most everyone on staff there goes out of their way to ensure that you are happy.
The one drawback for me is the lack of SPG Platinum recognition. I have been an SPG Platinum member for five years, so by this point, I am usually upgraded automatically at most Starwood hotels, but that has never been the case at this hotel. When I have requested upgrades, it has been about 50/50 whether or not I received one and even this, it was usually to a room similar to what I paid for with a preferred view, but never to a suite. Since another Starwood hotel in Seattle offers me suite upgrades 90% of the time that I stay there, I usually stay at that location instead, even that I prefer the location & ambiance of the Westin.
Overall, I would say that the Westin is my favorite hotel in Seattle and I would recommend it to anyone who is visiting the city or is traveling alone, but if you are hoping for a Platinum upgrade, you should move on to the next place.
December 20, 2011
Rated 5 out of 5 by Birthday50 Above and Beyond
I'm a Starwood Gold Member and I recently booked a room in Seattle at the Westin. We were visiting Seattle to celebrate my wife's birthday. When making the reservation, I requested an upgraded room and mentioned her birthday.
When we checked in, I was greeted by Adeline W. She was extremely welcoming and friendly. She greeted us and let us know they'd been expecting us. She asked about our plans for the evening and we stated that we had dinner reservations coming up in 15 minutes. Upon hearing that information, and knowing how busy the hotel was that evening, she personally escorted us to an employee elevator and took us straight up to our room so we'd not have to wait for an elevator. Once at the room, we were amazed at the accommodations. We were on the 45th floor with a spectacular view of Puget Sound.
Because of Adeline's hospitality and understanding of our personal need for urgency, she went our of her way to make sure we were taken care of.
You don't get a second chance for a first impression. Adeline made our first impression of the Westin Seattle an excellent one!
April 25, 2014
Rated 1 out of 5 by Zen2020 No Attention to Detail
I have stayed a multiple Westin and Starwood hotels and though the hotel looks great, the starwood members do not get the same high-touch treatment as in other hotels.
Placement of TV is awkward in the room. The hotel does not have a SPG lounge and this is not mentioned on their website.
The worst part about this hotel is their billing. Post your stay they add charges to our room for minibar usage. In this day and age, not many people use mini bars. They could at least give you an option to let them know that you do not want a minibar in the room. It is highly unprofessional of them to bill you for items you never consumed - that too after you have checked out. .
January 21, 2014
Rated 2 out of 5 by ssinhabc Not the best as other reviewers claim
I stayed last weekend where I booked 2 rooms. I got a room upgrade for one of them. We got a suite, which was really a bedroom, with a dining area and wet bar. Most suites have a living area which I would more prefer. The room was not completed with the new renovations. The sound system had not been installed. As well, they had not installed any glass doors for the shower. There was no tub, just this open space with a shower head next to the toilet. No one in the hotel knew why. The adjoining room had a similar set up. No tub, just an open space next to the toilet. They did have a shower curtain though, but that did not stop the water from going all over the washroom. Once we complained, the manager, Nathan did give us additional adjoining room so we could use the washroom there. However, he was quick to say that no one had complained before since they were upgraded for free. I really felt this said in poor taste. I don't feel that Platinum members should have been made to feel that the upgrade to a room that was not ready to be occupied is what we should settle for. I hope that my loyalty deserved the recognition that an upgrade is meant for. The door to the adjoining room would not open fully as the door would hit the light fixture and thus blocking to door to open fully and we would have to squeeze through. In the end, I don't feel the new renovations were of any benefit to us.
June 29, 2012
Rated 3 out of 5 by Nona56 Amazing views, disappointing pool & hot tub
View was amazing. Beds were comfortable and room was clean. Pool was filthy, and hot tub was under construction - both of which we were counting on and they did not let us know ahead of time. The staff apologized but was not accommodating, nor did any of them go that extra inch to serve. I asked the staff to call when the pool was clean and I never heard back. Overall the hotel is just dated. Spend the money Westin - with those great views you could be doing great!
December 26, 2014
Rated 1 out of 5 by wolfson Poor customer service
I have stayed at this hotel a number of times, but after my last stay I will never be back. I happened to leave my travel router in my room, and only realized it a few weeks later when checking into another hotel. I called the Westin and was told they had found it when I checked out, but as a matter of policy they do not alert guests to left items. This policy was confirmed by the hotel manager. I had them ship it to me, at my own cost, and they shipped the package to me with my Credit Card Number exposed on the outside of the box. If a hotel cares this little for someone who stays 6+ times a year, stay away. The Sheraton nearby has much better service.
October 21, 2011
Rated 5 out of 5 by Mama52 Great choice for hotel
Close to attractions for walking.
Restaurant inside had excellent food
Beds comfortable and great view
December 30, 2014
Rated 1 out of 5 by BSMSPEMBA The building literally creaks and groans
The building literally creaks and groans when the wind blows. The best way to describe it is as if you are on an old, wooden ship on choppy water. As the building (ship) sways, it makes noise. In addition, the windows rattle when the wind blows. The two were so loud and obtrusive, they kept me up for most of the night.
When I was checking out, another customer was complaining to the manager about the same issue. The manager's response was, that she was aware the issue. It is due to the way the building was designed and built.
I cannot stress this enough, there is no way I would ever stay at this hotel again. It was one of the worst nights sleep I ever had.
April 6, 2013
Rated 1 out of 5 by dk2013 very unsatisfied
I was expecting way more out of this hotel. This is the first hotel I have been to where I have to pay for a fridge to store my personal belongings. The beds where to small and they were uncomfortable. We had to go upstairs or down stairs to get ice due to our ice machine being broken on our floor. The night stand was too small for the lamp, alarm, and the phone. The bottom of the night stand was broken upon arrival. The plugs on the desk didn't work. The shower was so slipper which is a liability. There was no information in the room about the hotel amenities. For a hotel that was supposed to be a 4star hotel I was disappointed I have stayed at 2star hotels and had a much better experience.
May 1, 2013
Rated 3 out of 5 by Brandy43 No Hot tub
The Hot tub was out of service which was disappointing.
The concierge was rather rude when asking for an umbrella.
The elevator to the parking garage was not working properly.
The hotel was quiet, clean, comfortable, and in a great location.
The employees outside were by far the friendliest..
December 25, 2014
Rated 5 out of 5 by DTDMCrew Excellent family overnight getaway
Excellent view. Conviently located to downtown and transportation to Seattle Center.
April 10, 2013
Rated 5 out of 5 by walkabout A Sleep In Seattle
The Westin is in a great central downtown Seattle location, just a few blocks from Pike's Market Place, good restaurants and shopping. Ask for a room with a view of the Space Needle, a landmark view. While I was there, the Space Needle was lit up in purple for the Washington State Football game. Also, to get to the Space Needle, just hop on the monorail that runs directly in front of the hotel.
The hotel staff is friendly and went out of their way to make me feel like home and that they were glad I was a guest.
The breakfast buffet is great, loads of fresh fruit, bacon and fluffy eggs. Good price and fun restaurant staff, plus they don't rush you.
I've stayed here a few times before, and am always leave feeling satisfied and happy.
October 29, 2013
Rated 5 out of 5 by Header55 Best of the best!
I absolutely love this hotel & starwood property! The Westin Seattle staff is very friendly every time I've stayed and my SPG status is always recognized and I just feel so spoiled every stay. My last couple visits I've brought friends with me that have never stayed at the property and they have all been amazed at the comfort of the rooms and friendliness of staff. The Westin heavenly beds NEVER disappoint & Westin Seattle remains my #1 choice & I visit Seattle more often BECAUSE of the Westin.
March 13, 2013
Rated 4 out of 5 by FourDivers Great location!
My son and I stayed here for just two nights while visiting friends in the Seattle area. They had recommended this hotel for its location and they were right. Convenient to Pike Place Market and the Monorail, not to mention the Convention Center, this hotel is one where you can park your car and essentially forget it as you won't be needing it while in Seattle. The rooms were clean and appeared to have been recently remodeled, too.
I would also like to give a special mention to Ted, the Concierge. One of the best I've come across in travels all around the world. He delivers great recommendations with just a touch of humor and trivia.
March 31, 2013
Rated 1 out of 5 by Marie1218 Guest Billing
Not only was I charged incorrectly for a bottle of water during my stay, but I contacted the guest billing department four times with absolutely no call back or email. When I called the billing department, there is no human being who answers the phone, and I had to go to the front desk to get a connection to a human being in the billing department. I am a gold SPG member, and I have never had so many problems including an incorrect bill and a non-responsive billing department.
March 20, 2014
Rated 3 out of 5 by rabansal Nice Hotel. Goofed up at checkout and still not resolving the issue.
Its a nice hotel as expected from Westin. I have stayed in westin couple of times and was always impressed with the high standards. I am forced to write a negative review as they goofed up at checkout. I gave one card at check-in and at check-out gave another card and asked them to charge the card given at checkout. It seems that Westin charged both the cards and now I have been following the same up over mails and phone and am getting no response.
I would appreciate if someone from Westin tracks this and could have cared to get the same corrected. I am still following up and hope that will be able to get the same corrected soon.
February 12, 2012
Rated 4 out of 5 by Gillian49 Lovely Heavenly Beds
We stay at the Westin Seattle because it is the race hotel for the Seattle Marathon. We also like it because it is close to most amenities like shopping and Pike Place Market and Le Panier which is an amazing bakery. The staff are great and anything that you need is brought to your room promptly. The downside of our stay was the Relish Restaurant for breakfast..if you can not cook 2 eggs sunny side up well and your breakfast is cold well that does it for us and we eat elsewhere. We did complain and the waitress said she would heat it up..microwave? We said no as by that time it was too late. Cold toast too...expensive too!
Love the views from our very comfortable room. We will be back next year.
December 3, 2014
Rated 3 out of 5 by Mikey32 First poor SPG experience
The hotel was under construction and I wasn't informed ahead of time. The pool and hot tub were not open. The Fitness Center was set up in a conference room. Every floor below the SPG preferred floor was closed for construction, so why I was charged extra for preferred floor escapes me. When we checked in, there was an almost fully consumed bottle of wine in our mini-bar and there was still blue painters tape in various places around our room. When I went to complain to the front desk about our room, I had the staff member argue with me about whether or not I was an SPG member and try to tell me that booking through Expedia or Orbitz meant I did not keep my SPG status, but I had booked my room directly through spg.com. This is the first time I have ever been disappointed with a Starwood hotel. It will be a while before I consider returning to this property.
December 20, 2011
Rated 5 out of 5 by marinbear As I always expect from the Westsin excellent, but need a small technical update
As usual I very much enjoyed my stay and felt very comfortable and well taken care of. However, I feel that is time for the hotel to offer free wifi and update the electronic devices in the rooms to have Ipod docks available for guests. This is something that is popping up more regularly in other hotels. I must admit that I almost did not stay this time because I was looking for free wifi in the room..
May 6, 2014
Rated 5 out of 5 by Izabela Highly recommended
I love Westin Seattle. It was our first time in that hotel and it was love "at first stay". I have nothing but great things to say about the friendliness of the staff as well as the comfort of the room.
We were staying extra 2 nights in Seattle after West Coast cruise and that was a great way to end our vacation.
Thank you Westin for being such a great Host. I am looking forward to come visit again.
May 20, 2013
Rated 5 out of 5 by Spgforall Every Year a Joy
We stay here every year on our way to Hawaii. The train from the airport ends a short walk from the hotel, and it is by far the best way to travel in the city. Just be careful of football schedule. if you do need a car there are rental car facilities across the street form the lobby. Don't waste time at the airport. Parking is expensive so don't rent a car unless you really need one. The rooms are always clean and well furnished. Have never had a problem with anything here. The charge for internet in room is silly, since most of us now have cell data plans. it would be a cheap perk to just supply some wyfi access on the floors. Yes, i it is free in the lobby, so why not just extend to the rest of the hotel. Offer it as a perk to your elite vacation owners who stay there please.
December 10, 2014
Rated 5 out of 5 by Steverino Birthday Gift
I would like to thank the Seattle Westin for arranging a perfect stay for our son and daughter-in-law who were celebrating a birthday weekend. Camilla did an awesome job of of coordinating with me and doing everything possible to accommodate my requests to make their stay special.
They said the view from their Grandview room was the best they've had from any hotel.
April 15, 2013
Rated 5 out of 5 by Mommymagpie Great Place for a family to stay
I spent three days in Seattle over Spring Break with my two children, I choose the Westin for its location which couldn't have been any better. Just across from the Monorail and a short walk to Pike Place. Check in went smooth, very friendly staff, offered us free wifi in the room for being SPG members. Also gave us complimentary late check out when she heard our train was leaving so late in the day. The pool was the real selling feature, the kids loved it! The gym is clean and has every thing you need for a workout. The beds and bedding were amazing, everything was spotless. I will stay at the Westin again and again.
March 27, 2014
Rated 5 out of 5 by georgetown Westin Downtown Seattle Great
Check in and arrival was swift and easy and we paid extra to upgrade to a suite. Wonderful, we did have a issue with the numben of beds, which was quickly resolved by the manager. The hotel decor has been modernized, but if you know the hotel it is circular, an older design, but stunning views of the Lake Union and the City of Seattle.
April 18, 2013
Rated 4 out of 5 by 6inabox Problems
Every year we come here for our Anniversary. Every year we have some kind of problem. This year our card was charged twice, which was later fixed. I felt this year the Hotel seemed dirty and a little old for the price. I've always known the Westin as an upscale hotel. I even heard a couple comment on that too.
November 30, 2011
Rated 5 out of 5 by Juan1221 Great experience
The staff was extremely polite and helpful from minute I checked in. They happily moved my room to one with a better view of the Seattle Sound at check in. Also the restaurants they recommended were both excellent. The room was very comfortable and clean when I arrived. I would highly recommend this hotel.
October 28, 2013
Rated 4 out of 5 by specky45 hotel is very nice but.....
i enjoyed my stay at the westin untill the busy hours of use for the elavators,this being said my wife and i were awoken several times to a metalic/grinding noise repeatedly in the early a.m.my room was 3842 and my stay was 3/10-3/11 i mentioned this to front desk but was sorta "blown-off" about it .
March 12, 2013
Rated 5 out of 5 by Gatorfan Second Home
I stayed for a week at the Westin Seattle and felt comfortable...like home. The staff were all great, the room was very nice. I partook in their program where they did not clean the room every day, and felt it was wonderful....Favorites: The bed, and the Seared Halibut in the restaurant!
August 6, 2012
Rated 5 out of 5 by Cooley Westin Seattle
Had a wonderful stay at the Westin in Seattle. The location was great and the view was amazing. We had a corner King with sofa bed. Could see the space needle and the bay. Close to everything. Only a block from the monorail. Only 3 blocks from the lightrail. Great service. Great food.
April 6, 2013