Rated 3 out of 5 by Melissaabby Noisy
We had an ajoining room and the people next door had a crying toddler that woke us up in the early hours. BOO!! They might have just been the same room it was so loud.
Also, some how we got a room with two full size beds for four people. No sleep had by all!!
November 26, 2012
Rated 3 out of 5 by KenN69 Westin Downtown Seattle
While the hotel room was about like any other, the staff was friendly and helpful, but everything is terribly overpriced, And, if you are driving, entrance into the hotel is a complete zoo due to the location at a 5 way intersection.
The location is close enough to many downtown attractions, but once again, I think better value can easily be found, elsewhere.
November 19, 2012
Rated 3 out of 5 by azcochise Stay away from Dining
Tuesday night at 11 pm the lobby bartender grudgingly offered us last call. Thank god there are so many other dining options with in walking distance. The next day in the coldwater for breakfast, I was served coffee in a dirty cup and paid too much for a mediocre buffet that none of the employees there wanted to have anything to do with the guests. Oh well next time I stay downtown I know where I'm not wasting my time eating or drinking.
November 18, 2012
Rated 5 out of 5 by Shawn82 Staff was GREAT
We had a problem with our rooms which we had booked thru the 800 number. We booked two rooms for two nights. These rooms were supposed to be next to each other, we were meeting friends from out of town. When we arrived we discovered a problem with our bookings. Our room was going to be TEN floors away from our friends. The staff was great. Jessica went above and beyond the call of duty. She was amazing. She worked and worked until she able to find us rooms on the same floor only one room apart.
November 15, 2012
Rated 5 out of 5 by mhapac Staff Make the Difference
The Westin Support Staff - hostess, housekeeping, and Concierge Desk staff made my stay what it was. They all provided excellent service, and above all else, were very personable. "Rachel", a hostess, gave me great advice re: local attractions and places to visit, which was above and beyond her responsibilities.
November 14, 2012
Rated 5 out of 5 by PJE58 Room with a view
Wow! What a beautiful hotel. I have traveled around the world and by far my best stay yet. The deluxe water view upgrade was worth every penny. Gorgeous views from the top floors of the Puget Sound and the Olympic mountain range were spectacular. The staff were friendly despite lots of people to deal with. The facility was clean and the noise level was very acceptable. The pool and whirlpool were very clean and adequately stocked with towels and water.
November 13, 2012
Rated 4 out of 5 by TravelerfromThornhill Good Location
Close to mono rail, shopping areas, Pike Fish market. Transport from airport by Light Rail is $2.75 and about 5 minutes from Westlake station.
November 13, 2012
Rated 5 out of 5 by ktpac Always a great choice
Westin's are always a great choice. Always clean, updated with great service and facilites. Everyone goes the extra mile!
November 12, 2012
Rated 5 out of 5 by SydG16 Great views and location
Was on 28 floor and the view was awesome would imagine what it would have been on a top floor. Two thumbs up.
November 10, 2012
Rated 4 out of 5 by smaker Sizable rooms with fantastic views.
Great rooms and view. However disappointed with food - which was below standard. I had in-room dining my first night because I was too ill to go out. I tried again with breakfast on my last morning in the restaurant and wished that I had spent my money elsewhere as the eggs were rubbery. For a four star restaurant you would think something as simple as eggs could have been made semi-decently.
However, on the plus side, the staff was friendly.
November 8, 2012
Rated 4 out of 5 by GRP1921 Great Location
I just finished a two night stay with my brothers and Dad. We were in town to watch the Seahawks. The hotel is in a great location, close to shopping, very nice restaurants and Pike Place Market. For the football game it is about a 1/2 hour walk but it will save you time trying to get a cab away from the stadium after the game. The hotel is also very close to the last stop of the Link Light Rail and takes you to / from the airport - only $2.75 each way. It takes about 45 minutes. Overall, great location and very nice hotel with floor to ceiling windows. We will stay here again when we return next.
November 7, 2012
Rated 2 out of 5 by amitpurohit Needs improvement
A very old property that does not feel like a Westin at all. I have stayed at many a Westins in my lifetime and this is by far my least favorite hotel. The facilities are old, customer service is moderate and even the paid breakfast at the lobby restaurant is unimpressive.
November 6, 2012
Rated 3 out of 5 by kingvar No Wifi for two weeks in a row
I have been staying here since 8/2 every week. Since last two weeks, there is no wifi in my room. Even after filing numerous complaints to front desk, the issue was not resolved. There was no follow up from anyone. I have to keep calling everyday and was given a different answer every time.
November 5, 2012
Rated 5 out of 5 by Rockhopper Best sleep I have ever had in a hotel
I absolutely enjoyed my stay at Westin Seattle and I would definitely recommend it. All aspects of the hotel stay were flawless. The pillows and mattress both live up to expectations. The only minor complaint I have is the elevators. The vibrations are somewhat unnerving and they sort of remind me of earthquakes in the Bay Area.
November 4, 2012
Rated 5 out of 5 by someguy339 Restful and relaxing
The Heavenly Bed was exquisite and the view from the room was breathtaking. Easily recommended to anyone wanting to stay in the area.
November 1, 2012
Rated 5 out of 5 by Bikeriderm Great Location
A return visit for me but a new visit for my wife. We enjoyed the "Indulgence package" which was great. Everyone at the hotel were very friendly and helpful from the front desk to the restaurant. The location is perfect as you are within walking distance of many attractions. Our only complaint is that the room had a slight creaking noise during the evening. Otherwise our stay was wonderful.
October 31, 2012
Rated 4 out of 5 by santafenm Great views, good location, thin doors
The hotel has amazing views of the water and the space needle. The central location and availability of close public transport was definately a plus, however my stay was almost ruined due to the lack of soundproofing through the adjoining room doors as well as the door to the outside hallway. The soundproofing was so poor I could hear bedsheets rustling and sighing of the occupant in the room next door. Knowing that every sound I made could be heard by at least one neighbor made me uncomfortable for most of my stay.
October 30, 2012
Rated 2 out of 5 by Tiffaney16 Second time to visit and last time I will be staying here
This is the second time I had stayed here and the first was a mediocre experience. I was coming back to Seattle and thought heck let's just give it a shot. I will never stay here again. I got in pretty late on a Sunday evening and was not greeted with a warm welcome like I usually am at Starwood properties. I am usually greeted happily and thanks for staying with Starwood and having platinum status the whole spiel. Well this night was the complete opposite I got the night girl who acted like I was interrupting her evening. I asked if they had any upgrades and she looked at me and said that I got the room I booked. Again, being platinum I am often upgraded into a wonderful room. This was not the case. When you have status you are usually asked what you want for a welcome gift this agent did not. She basically did whatever she could to get me away. So the next morning I went down to the desk talked to Jennifer she was very nice. She offered to put me in a better room with a view and we made clear on what welcome gift I wanted.
I ordered service express and it took them 45 minutes to get me ice and glasses. I had to call back and ask what was taking so long. This Westin needs a lot of help. I recommend re training everyone and possibly mirror the Chicago, San Diego, Fort Lauderdale, and Boston Westin's those properties are top notch!
October 29, 2012
Rated 4 out of 5 by sorski1 Mr
Many wonderful features. The combination Hotel/King Tut package was fun. Front desk was excellent (Ferdinand). Surprised that the little breakfast place in the North Tower was closed, but the restaurant was even better. Room assignment was an unexpected bonus. Room was in great shape.
The surprises were the unexpected wakeup call, and room service started at 9:30. We were told our checkout would be 4PM, so this was a surprise. What should be expect?
October 29, 2012
Rated 4 out of 5 by Indie Location
The hotel location is walking distance to every place I visited. However, my bed in 1838 has a hole on the right side and every night I slept diagonally to balance me off without falling on one side. My disposable coffee cup in my room has some splatter spots and seems not change from the previous occupant.
October 29, 2012
Rated 4 out of 5 by LoveBC24 Spring for the view
Room 4530 has a spectacular view. We pulled up chairs to the window and sat there for the longest just soaking in the view. The only complaint would be that the towels seemed old and dingy. Loved the salmon paninni on the roomservice breakfast menu. Have them put the avocado on the paninni instead of on the side. DELISH! We were celebrating our 35th anniversary which I mentioned in our reservation, but no one seemed to notice. No big deal, but it would have been nice to hear a congratulation.
October 28, 2012
Rated 5 out of 5 by Tjorgy Great Rooms
I was given a room on the 45th floor. Great view! Rooms are spacious and comfortable. Front desk and bellman were very helpful and friendly.
The only complaint I have is that they seem to upcharge for anything you touch. I was afraid to open the closet and use it because I might get charged. The room service additonal fees are insane. I think they don't want people to order in their rooms.
October 27, 2012
Rated 5 out of 5 by Trouthead Happy Honeymoon
We arrived exhausted after a weekend of getting married in Calgary. Upon arrival we were upgraded to an ocean view on the 40th floor of the South Tower. They failed to mention it was a luxury suite that took up 1/3 of the entire floor and we were very surprised. Thank you, thank you!!!
It was a very special experience and we appreciated the attention from the staff. We had two great meals in the restaurant and we would love to return soon.
October 27, 2012
Rated 5 out of 5 by chris3515 Great hotel and great city
This was the first time I have been to S, eattle. As it turns out this is a great city to visit and Westin made the visit even better. The hotel is in a great location, has a great staff, and is fabulous to stay in. The hotel is located next to mass transit, shopping, and all the attractions making car rental unnecessary.
October 25, 2012
Rated 5 out of 5 by Calien Great location
The Westin Seattle is well situated to downtown sights, light rail and other public transportation options. The rooms are well appointed, comfortable (best temperature I've experienced w/o hassle) and the staff goes out of its way to be helpful.
October 25, 2012
Rated 4 out of 5 by julieb Towels had seen better days
From check-in to check-out staff were exceptional. My room met my high expectations for comfort at a Westin, and my room service meal was delicious! The towels, however, were just sad. With threads hanging off and worn spots they had seen better days.
October 23, 2012
Rated 5 out of 5 by rshein Concierge Desk
Folks at the Concierge desk were outstanding. Regardless of whether our questions were about restaurants, directions or tourist destinations they were extremely knowledgable and very, very helpful
October 22, 2012
Rated 5 out of 5 by Barbie I would recommend this hotel over and over again.
This hotel was close to great restaurants and shopping. The staff was awesome and friendly. The hotel restaurant was so good. We also ordered room service, which was also yummy. We will stay at this hospital again.
October 18, 2012
Rated 5 out of 5 by Hunt1 Westin Seattle
We love the Westin Seattle and always stay there!
October 18, 2012
Rated 4 out of 5 by JM85 Great hotel - new and modern
Very comfortable beds and exclusive bed sheets made my sleep very relaxing! Modern ambiance and state-of-the-art amenities made my stay very enjoyable.
The pool area and spa are very nice and not overcrowded. The pool decor, however, could use a little more love.
The Internet was somewhat overpriced and not complimentary for SPG guests.
October 18, 2012