Rated 5 out of 5 by Keau46 Great place to stay
Im not from the continent and this was the first time I had been to Seattle. The hotel staff were very kind and the room was clean and comfortable. There were some nights that had creaking sounds, but I concluded this was due to high winds outside pushing against the building. I would recommend this hotel to anyone traveling to Seattle. It was perfectly situated in the downtown area and made it easy to travel to any part of the city. The view from the hotel was beautiful. I didn't like that there weren't better food options in the hotel. But that wasn't so bad as there were many great restaurants and stores nearby.
December 12, 2012
Rated 5 out of 5 by Charlie27 The Westin is a first class service hotel
I experienced a well managed, very professional staff and team here at the Westin Seattle. Everyone was well prepared and very accommodating with every request or question I had during my stay.
The rooms were very clean, with a modern feel, very comfortable and impeccably kept.
The beds were also heavenly, allowing great quality sleep every night .
I will definitely return for my next stay in Seattle.
July 20, 2014
Rated 3 out of 5 by nicknamerequirementisstup review
your workout facilities are poor. cardio equipment is OK, but there's nothing else. weight room way too small. not good for business traveller.
July 30, 2014
Rated 4 out of 5 by Traveler2659 The Westin is in an ideal location
The hotel is walking distance to good restaurants, lots of stores and Pikes Place Market, and public transportation is within a block to all the top museums and attractions in Seattle. Our room was large and comfortable but didn't have much storage space if your stay is longer than 2 or 3 days. Very friendly and helpful staff from front desk to housekeeping.
July 22, 2014
Rated 5 out of 5 by Soos777 Excellent Stay!!
I came in for business but my husband was able to come along on this trip with me, so we stayed over the weekend. Your establishment took what WAS a business trip, and raised the bar to a whole new level. We REALLY appreciate everything that was done for us! The bed was out of this world, the Starbucks coffee in bed every morning while waking up to that beautiful view of the sunrise and all the smiles ALL the time! I come to Seattle every three months, and I will definitely be returning to Westin! PS, Next time I will be taking advantage of the workout facility and loaner apparel! ;o) Thanks again for everything!
October 10, 2012
Rated 2 out of 5 by Annabelle You hear everybody around you in your room!
This Hotel has absolutely no sound proofing at all! We had to stuff towels inside the adjoining doors because of the one inch gaps allowing noise right in, outside of the doors and by the entrance door as well! It was awefull, just the average person talking or laughing was as if they were in your room. Alerted Manager and they even came up to the room at midnight and were very apologetic but when one is paying over $200 per night to be away from the children on a little getaway sorry doesn't cut it! They gave us a $50 credit which I feel was unsatisfactory on their part. I will not return to this hotel nor will I recommend it to anyone who is looking for a restful sleep.
January 20, 2013
Rated 3 out of 5 by Sue1001 Not exactly happy
Our overall experience was good. The staff was unfriendly and rude, but after check in, we had no dealings with them. There is no microwave in the rooms and one refrigerator that is stocked but not useable.
July 27, 2014
Rated 5 out of 5 by Lulu5 Information About Hotel Services
There was not much "hotel" related information in the room (map of the hotel and where services were located, no phone book, etc.)
July 29, 2014
Rated 1 out of 5 by lindie47 no coffee in room
could have had much better serice at a much cheeper hotel
July 30, 2014
Rated 3 out of 5 by Stacey35 Elevator problems
Two of the four elevators were not working. Waiting time for the elevator could take 20 min.
The hotel was at full capacity and not properly prepared to accommodate cruise ship passengers that would be arriving that weekend.
We had to use service elevators and although staff were very apologetic, it did cause a lot of frustrations, especially for families with young kids.
When my husband and I checked in, we received a voucher for free coffee at the coffee bar in the lobby. When we went to redeem the voucher, they refused to give us each one coffee and said the it was good for only one cup ! They could have done way better considering that it was elevator nightmare weekend!
August 1, 2012
Rated 2 out of 5 by jh4good Great location - not-so-great hotel
We had traveled from north Vancouver Island that day and were looking forward to checking into the Westin, showering, and experiencing Seattle and the "heavenly bed". After a long check-in experience, we settled for a room with two double beds and a view (because they said they were "sold out" of king beds). When we got to our room, my heart sunk as I entered, because the room was hot and dirty - like someone else was living there, and the phone didn't work. I went out to the hall and called for help... and waited... 20 minutes later, I called again, and asked to be connected to the front desk. Finally someone in charge attended to our needs, and got us (miraculously) into a room on the same floor with a king bed (I thought they were sold out!!!) Anyway, no concierge lounge and very expensive parking ($41.00/day!), but after much ado, a great room. Never had this happen at a Westin.
July 18, 2014
Rated 4 out of 5 by Deanna17 Great location and views!
We enjoyed our stay at the Westin, the staff at the front desk and concierge were very helpful. The location is great, walking distance to Shopping and Pike Market. We stayed in a grandview room and the views are amazing, the bed is comfortable. The only disappointment I have with the hotel is they like to charge for everything. The in room movies are expensive, they charge for local calls, and in room wifi, which can be inconsistent as to whether it is working or not. Parking is expensive with the hotel, but there is another parking garage connected to the hotel that you can prepay for $25 per night.
April 14, 2014
Rated 5 out of 5 by Kara1 Comfortable with a great view!
I had a wonderful stay at this hotel. The rooms were clean and and the south tower had an amazing view. The wait staff was also very kind and enjoyable.
July 28, 2014
Rated 3 out of 5 by OLB1 Good hotel, with a couple of issues
This is a nice hotel in downtown Seattle. Rooms are comfortable (but view can be of a wall), and so are beds. Personnel is attentive. It is somewhat expensive, but not excessively so. I have two issues, which are not big, but they disturb me quite a bit. One is the fact that you have to pay to have wireless in the room. The cheap hotels give it to you for free, but the fancy ones make you pay for it. This really exasperates me.... The other issue is the mini fridge. There is a little note on the door (which you may not see in time) that tells you that you will be charged if you remove anything -a bit steep, if you just want to study the label. Even more maddening, you are not allowed to put even a bottle of water in it, otherwise you will be charged a $25 cleaning fee? Really? This is not very hospitable....
July 9, 2014
Rated 5 out of 5 by quietlearner Timeless Class
I have stayed at Hotels across the Globe and my favorite is, hands down, the Seattle, Westin. The reason simply put, timeless elegance and a Staff that are a cut above the rest. These folks take on a personal flare that is second to none in the Hospitality Industry. If you truly want to feel Good about who you are, simply stay at this Hotel. The Staff will provide 5 star service at every level and make sure that you are the most important person in the place at all times. Westin Hotels, you simply make me feel good about me. I will continue to be a Super Star at your Hotels as long as the doors are open. P.H.
August 18, 2012
Rated 3 out of 5 by RandK14223 Not what we expected
For a Westin Hotel, this was a disappointment. While the location in downtown Seattle was terrific, the facility seemed a bit rundown and overwhelmed by large conventions and cruise ship groups who were staying there. Our room was uncomfortably warm thanks to getting sun all day; a note left for housekeeping to please keep drapes drawn went unheeded so we returned each day to a warm room, and a request (actually 2 calls required) to the front desk to have the a/c checked got a response from the engineer who came that the temperatures were centrally set and couldn't be lowered. Housekeeping did provide a fan but the room remained uncomfortable. There was also an issue with having the room made up; our reservation was mistakenly labeled as not wanting bed made/clean towels and it took 3 days of the stay, with phone calls to housekeeping every day, to get that cleared up
July 16, 2014
Rated 3 out of 5 by Meg09 Not a very responsive staff
I still say "recommend this hotel" simply because it is a Westin. But based on this review had to say no. From the time I checked in, I wasn't thrilled with the staff. I was chalking it up to checking in at 1:30am local time and my body still working on my home time (4:30am) but at that hour, I don't think it is appropriate for the front desk staff to be multi-tasking - helping other guests, and assisting a colleague - 3 things at once. I also had packages I was looking for and she said they'd be up in 5-10 minutes. 15 minutes later, still no packages. Called the service desk, they said shortly. Another 15 minutes, still no packages - called again and the woman on the other end was quite rude. I finally got a call from the front desk saying they couldnt' find the packages and would call back in 5 minutes. I asked her to please keep them at the front desk, as at this point it was 2:30am and i was staying there for a conference I had to be at for 7am. Next morning I found out they had delivered them to the conference (wrong location) afterall. Didn't run into a single friendly staffer.
July 26, 2014
Rated 5 out of 5 by HappyVisitor72 the Westin is top notch
Enjoyed our 1 night stay.
July 29, 2014
Rated 5 out of 5 by Bayern1 Great stay
Great Hotel in central location. Easy to walk to great Restaurants and all sights of this great city
July 28, 2014
Rated 4 out of 5 by worldtrvler Front Desk needs work
I did not call the front desk often, but when I did, they were very responsive. The Major failing was during check out when, at about 10:30, which is 30 minutes before the check out deadline, there was a long line in front of the desk and ONE person at the desk. That person, while friendly enough, didn't seem to care about moving faster or more efficiently. It was maddening.
July 18, 2014
Rated 2 out of 5 by kumano13 disappointed
I am a local and no good hotels in Seattle. I used to think that the Westin was exceptional but it has diminished in my eyes. And was there before the renovation.
My room was not exceptional. I asked for a great view and high level floor and i got 35th with a business building view.
Ice machine flooded hallway and no staff around to fix.
To top it off i was with family socializing in lounge area in front and a homeless person approached us for money. NOT RELAXING!!
March 12, 2013
Rated 5 out of 5 by Muni Very pleased
We were very comfortable with our stay at
Your hotel. The two ladies at the Concierge
Desk were very helpful, and it was thanks to
Judy and Louise that we got reservations at the Space needle restaurant, and they also
Guided us re. Transportation and other
Sightseeing places. Very professional.
Please convey our thanks to them. We loved
Seattle and hope to be back soon.
Your front desk check in were also very nice.
July 15, 2014
Rated 5 out of 5 by addianne The staff was great.
Really enjoyed my stay. Rooms were great. walking distance to may attractions.
July 28, 2014
Rated 5 out of 5 by JKW707 Great experience
Great location, relaxing, spacious room, beautiful view, and by far the best option for the price range!
Hotel was close to all attractions we wanted to see and very close to public transportation. We did not drive anywhere. The room has an amazing view and amazingly comfortable bed! The room was spacious and came with excellent amentities. The lobby also had a great bar and plenty of seating. The staff had great recommendations for local restaurants (not chains so thank you!). I did a lot of research on hotel rooms for months. This was by far the best option for the price range. Exceeded my expectations!
September 25, 2012
Rated 4 out of 5 by Jerry65 Wonderful beds
Great roomy rooms with very comfortable beds, quiet. The fitness facility is a bit poorly maintained though,
July 27, 2014
Rated 5 out of 5 by PeggyAnn Attention to Detail
Our stay at the Westin reminded me how the Westin always pays attention to detail. Things that matter to me are always there, Starbucks coffee for the in-room coffee. I'm shocked how many hotels don't have an in-room coffee maker. The shower had the removable shower wand, and the "rain" shower head too. Westin Seattle has fantastic views of the city or the mountain or water. The staff is always fantastic.They were a sponsor of the Rock n'Roll Seattle Marathon which my daughter ran in and there were cool things going on because of that. There are awesome restaurants in walking distance as well as all kinds of shopping. The waterfront is just a short walk. The Seattle Center is a short monorail ride to see. Perfect place to stay if you want to visit Seattle.
June 23, 2014
Rated 2 out of 5 by Cleazy Lacks attention to detail
Upon arrival, I was given a room with two beds rather than the reserved king bed. The next morning the maid service was knocking on the door at 8am. The elevator takes forever regardless of the hour. The room next door had a dog that barked incessantly. A pretty bad experience all around.
July 21, 2014
Rated 5 out of 5 by 3tsmom great location
This is a perfect place to stay if you go to Seattle..Just loved it..
July 27, 2014
Rated 5 out of 5 by RudiB In the Center of Seattle
The Westin is located at the end of the light rail line to the airport and the end of the elevated train to the Space Needle, so it is right in the center of the city. Shopping, movie theaters, bars and restaurants are all within a couple of blocks -- and the Pike Place Market and waterfront are a few blocks down the hill. As to be expected, you will encounter "interesting" people downtown, all part of the ambience. The room I was in had a very scenic view of the downtown area and harbor, with drapes that opened and closed at the push of a button. The bed was very comfortable. Pay close attention to how they describe the cleaning of the rooms at checkin, because in the interest of environmental conservation, you will have to request service. To their credit, the maids were always nearby. It is a large hotel, but I found the staff to be responsive and the rates reasonable for a downtown accommodation.
July 16, 2014
Rated 3 out of 5 by FormerTucsonite Things were a little off
We often stay here and were disappointed this time. Room was not ready. Officious clerk at check in. We had paid for a grand view and were disappointed there was another building off to the side. We were given a room that had an adjoining door and there were noisy children in the next room banging on it. Bathroom was small and cramped. No bathrobes . Coffee maker with no coffee and just one cup. Would have liked a few bathroom products besides just the basic shampoo, conditioner, lotion and soap. Very unfriendly warnings about using the refrigerator to store your own cold things. Almost no closet or drawer space. Sketchy character hanging around workout room. Great location though.
November 12, 2013