Rated 5 out of 5 by Mimikins14 Great customer service, view and room!
The front desk was very helpful since we arrived 6 hours before check-in. We got a great room (3032) with a view of the space needle and the water. The room was larger than we thought it would be and very clean. The bathroom was a bit small, but the dual showerhead was awesome. The concierge was super helpful and saved us money by routing our day by bus.
July 16, 2012
Rated 4 out of 5 by Vivenne Comfort great, location good, amenities ok
Great night's sleep. Concierge helpful with dinner reservations. Room stocked with drinks/snacks for purchase. Disappointed with check in, waited from 9am for call when room ready but never received and actually waited until 3:30pm. Breakfast not included and airport/pier shuttle not available. Walking distance to Pike Market, shopping, and restaurants.
August 26, 2013
Rated 5 out of 5 by MsPXF Perfect Location
The Westin Seattle is the perfect location for all activity and business in town. Lovely hotel and very nice staff.
My only issue is that our room wasn't ready until 4:30pm (1.5 hours after published check-in time). We were meeting friends at 5:00pm so this caused a major inconvenience. Hotel really needs to work on turning rooms in a timely fashion!
August 22, 2012
Rated 5 out of 5 by summerwestin SPG Fan
We love traveling to the Northwest. Westin Downtown Seattle is the best. The staff is exceptional and the location is within walking distance of everywhere you want to be downtown. The views of the city from the room are spectacular. Thanks for much to the Westin Downtown Seattle.
April 5, 2014
Rated 4 out of 5 by putters great location but busy...
Hotel is in a great location-monorail very close. Hotel was very busy when we were there and the concierge desk was very busy-annoyingly so.
The bar was a shambles after Seahawks game on Monday the 24th-not enough bar-tenders to handle all the people. Quite an oversight! I was standing at the bar and it took 25 minutes to get a beer-not good enough!
September 29, 2012
Rated 3 out of 5 The beds don't make up for the rest of the room
The beds are definitely 'heavenly,' but unfortunately the rest of the room was pretty dated, with furniture that doesn't really compare to comparably priced hotels. The bathroom was small, the shower had poor water pressure, and the water temperature maxed out at just above tepid. Overall, the hotel was fine, but it was nothing to write home about.
January 21, 2013
Rated 5 out of 5 by OLEANDER WONDERFUL EXPERIENCE
IT HAS BEEN THE FIRST TIME I STAYED AT THE WESTIN HOTEL IN SEATTLE AND IT HAS BEEN A WONDERFUL EXPERIENCE.
ALL PERSONNEL ALWAYS KIND AND READY TO HELP. MY BEDROOM WAS EXTREMELY COMFORTABLE WITH A GREAT VIEW FROM THE 30TH FLOOR!!!!!!
April 22, 2014
Rated 4 out of 5 by Chah22855 Comfortable place to stay
Strategic & convenient location
Good, responsive & friendly service
Room spacious and well equipped
Very quiet at night & no disturbance
Good seminar/conference facilities
Internet & wifi access available
April 29, 2014
Rated 5 out of 5 by Myrtle66 Great Experience
The Staff at the hotel is super friendly and made our stay very enjoyable!! The view from our room was spectacular! The location was perfect for what we had planned. I highly recommend staying here to anyone who is visiting Seattle!!
April 21, 2014
Rated 5 out of 5 by Lydia509 Great Stay at the Westin
Wonderful stay at this Seattle institution
From the welcome at parking, the doorman, the front desk, cleaning crew, bar etc.. everyone made me feel great. After work it was an easy walk to the Pike Place Market. Shopping at Nordstroms and taking advantage of some happy hours was a short stroll.
Look forward to another visit during the holidays.
November 15, 2013
Rated 4 out of 5 by Nanosecond Great Location
Hotel was in great location...walking distance to transit and many attractions. Room was clean and spacious. Check in was quick and they let us check in early.
Only complaints: ice machine on floor did not work during 3 day stay, video checkout didn't work, guest book said they could exchange currency but they couldn't (book was never updated).
July 3, 2012
Rated 1 out of 5 by cdttraveler71 Underwhelmed
I booked this room over the phone, and it was described as a premium room. It was a small, outdated, old room with two double beds. I was underwhelmed. The person taking the reservation should be more honest, and not oversell the room. I was embarrased because I communicated how special the room was to my wife. She felt the same...underwhelmed.
November 27, 2012
Rated 4 out of 5 by Nursekerry It was very noisy
it was very noisy in the room we stayed in. There was a barking dog in the room next to us. also, there was a dance convention at the hotel that weekend that we were attending. kids were running up and down the halls until 11 pm, or so. I realize that the Westin has no control over these issues but the walls were not well insulated from sound.
March 25, 2013
Rated 3 out of 5 by spgspgny hotel has limited staff and doesnt focus on starwood guests
When I checked in they didn't seem to want to offer the starwood room upgrade.
They charge starwood guests for waters that are supposed to be free.
They didn't staff the starwood guest check in.
This is the worst Westin breakfast I've ever seen. Westin should force them to close it.
No superfoods in site just bagels and unhealthy pastries.
December 10, 2011
Rated 4 out of 5 by AUSCFAN77 Welcoming Staff and nice location
booked an upper suite for New Year's Eve months in advance and were pleasantly surprised with a great view room. Staff was VERY helpful all over the hotel. My only disappointment was the lack of self parking upon check in. I had to use the valet parking which was REALLY expensive relative to other downtown locations I have used before.
January 2, 2014
Rated 5 out of 5 by Abigail12 This hotel has great features
This hotel has a nice fitness center and very clean locker rooms with shower. The room had 2 queen beds and a spacious bathroom. complimentary water was provided and Starbucks coffee. minibar with price list. Fresh clean linens and comfortable beds.
The location was convenient to shopping , Pike market and minutes to International District.
September 6, 2013
Rated 3 out of 5 by PrimeMN Not up to Westin comfort standards
I was in town for PAX convention Labor Day weekend. I was excited to be able to book at the Westin as it is my preferred hotel brand.
Unfortunately, the bed and shower did not live up to the typical Heavenly qualities. The bed seemed far more like a standard hotel bed, and the pillows were all very worn and not comfortable at all.
In addition, the shower head was not the normal Heavenly shower. However, I think it's possible that I got put in a handicap room. I was completely unpacked by the time I noticed, and to be honest the hotel was 100% full so there wouldn't have been a room to switch too.
The staff and everyone at the Westin was fantastic. The location is great if you are going to a convention or want to explore Downtown Seattle. It has great proximity to the light rail, and the monorail which goes to Seattle Center.
The review would have been a 5 if not for the bed. I pick Westin hotels because they have the best hotel beds around.
September 3, 2013
Rated 5 out of 5 by GA1830 Great staff
The young woman who checked me in was a perfect representative for your hotel. As it was my first visit to Seattle she was welcoming and informative. I joined the Starwood club specifically due to her manner. In addition the housecleaning person for my room was also very friendly. Had a good experience at the Westin. Will definitely return.
January 26, 2013
Rated 4 out of 5 by Goldrock westin stay in seattle
Great room, very clean and comfortable. The food was excellent. The staff were very nice and very helpful.
Parking was very expensive though.
We got food and wanted to use the fridge in the room. Its packed with alcohol and beverages. No room for our food. Over stay was great. I will stay again but I wish they would fix the parking problem.
January 3, 2013
Rated 4 out of 5 by AG04 Wonderful Stay
The view from the room of Puget Sound and the Space Needle were amazing. The bed was very comfortable and lived up to my expectiations. The bathroom was spacious and clean. Altogether it was a wonderful stay and I would go back again!
April 17, 2014
Rated 3 out of 5 by SanJoseTravelor Just not quite what I expected
After a not so great stay last July at this hotel, I decided to give it one more try. This stay was better than the last, but I just don't think this hotel is up to par with the other Westin properties. I was given an upgrade this visit because of my last experience, but even with the upgrade, the room still felt dingy and old. The electrical in the rooms can be slightly strange, so turning on a switch at the door may control a light, or an electrical socket that you may use to charge your phone. Housekeeping doesn't seem to take pride in their work (the carpets had dust gathered in the corners and I actually found a finger nail between the sheets that was not mine). The front desk is always friendly and the conceriege was a great help in suggesting restaurants around town. I'm not opposed to staying here again, but given the vast number of hotels in town, I think I will try a few more in hopes of a better experience before staying here again...
January 30, 2012
Rated 5 out of 5 by Natalie60 Seattle Westin is always a treat.
Rooms are comfortable, beds really are heavenly. I love the large square shower heads. I mostly appreciate the over the top great service. All of the staff are ready and willing to assist. Concierge Ted was especially helpful with restaurant suggestions and reservations. Will definetly stay again and recommend Westin to family and friends.
March 4, 2013
Rated 5 out of 5 by Seattle10 Seattle Trip
We checked into Westin, its got a fantastic location, 5 blocks from Pike Market, a block from the Monorail to Space Needle, 3 blocks from the Link Rail to the Airport.
Westin's hotel check in was a breeze excellent service ..great room with a out of this world view of Elliott Bay and the Space needle ! We are definitely coming back .....
June 25, 2013
Rated 4 out of 5 by JM85 Great hotel - new and modern
Very comfortable beds and exclusive bed sheets made my sleep very relaxing! Modern ambiance and state-of-the-art amenities made my stay very enjoyable.
The pool area and spa are very nice and not overcrowded. The pool decor, however, could use a little more love.
The Internet was somewhat overpriced and not complimentary for SPG guests.
October 18, 2012
Rated 1 out of 5 by HarryIII disappointed in room
The beds are too small. Room too small.
View was great!!!
My gal pals and I were on a birthday weekend getaway. The room was not at all what was described online. Double beds are completely inappropriate. We did have a rollaway brought in that was helpful. I will not recommend this hotel to friends. I will not stay at this hotel again.
June 24, 2013
Rated 4 out of 5 by Rob3 Disappointed in the changes
Very un-happy with the gift store staff. They were more interested in going home that serving us.
Miss the nice Jewellery & nic nac store
MIss the excellent coffee shop by the elevators
Miss "Roy's" or at least a comparable replacement.
There was no coffee table in out room which was odd when we had guests in our room for a cocktails
June 3, 2013
Rated 4 out of 5 by JoLT It was all good
My stay at the Westin Seattle was all good. The staff, the room, the food...pretty much everything made my stay comfortable and easy. I travel a lot for business, and I look for a consistent good experience; I got it.
The only aspect of the hotel that was just ok was the gym...a little too basic for my taste.
February 19, 2014
Rated 5 out of 5 by Searay24 Great Stay
Everything about our stay was super. From check in to parking to overall great help from the staff. Location is great, your able to walk to anything you need in down town Seattle. We have been staying at another hotel down town the last few years for our anniversary and will be coming back to the Westin from now on.
February 4, 2014
Rated 2 out of 5 by Kelly7070 Seriously disappointed
Valet parking was very busy and there wasn't room to pull in off the street for 10 minutes. Checking in was an easy process, when we got to the room (without any offer of assistance with all our luggage), it was not cleaned very well (hair in the bathroom, no garbage bags, not enough towels, dirt/dust balls over the power outlet on the floor and burnt out light bulbs in the lamp). I attempted to call for service, but the phone just rang and rang. The room services did pick up the phone the following morning. To top off my stay, I asked for a cart to haul all of our luggage to the car, but they refused unless you hire a porter. Last but not least, I have yet to receive my visa deposit the hotel takes when you check in. I called, but guest services can't help me until the accounting department is available. It's been a week since my stay, how long does it take to return the funds? Not going to recommend this hotel as a four star, I'd give it two at best.
July 6, 2013
Rated 3 out of 5 by jmlittlesister Disappointed
We visit this hotel a couple of times a year. We are big Seahawk fans and come up from California for a game. And it is because we loved this hotel so much that we signed up for the Starwood Preferred Guest American Express card. We love the Heavenly Beds, the locality of the hotel, the warm greetings and the helpfulness of the staff. Little touches like apples in a bowl outside the elevator, robes in the room, great views. This visit was so different. We were asked when checking in if we wanted to be on a higher floor with a view. We were sent to the 23rd floor with a view of condos across the way. No apples. No robes. The towels were old and threadbare. I had to call and request The robes. We went down to the lobby bar which we love. They were understaffed and the help was not friendly at all. We were very disappointed. Please bring back your friendly staff, the apples, the robes in the room. We are Gold Starwood members and loyal. We should be treated as such.
January 7, 2014