Rated 5 out of 5 by Cooley Westin Seattle
Had a wonderful stay at the Westin in Seattle. The location was great and the view was amazing. We had a corner King with sofa bed. Could see the space needle and the bay. Close to everything. Only a block from the monorail. Only 3 blocks from the lightrail. Great service. Great food.
April 6, 2013
Rated 5 out of 5 by Happycoincident Excellent hotel
Excellent location, easy to access almost everywhere of seattle city.
Helpful and friendly front desk staff.
Beautiful city view from the room on the 37th floor.
May 12, 2014
Rated 5 out of 5 by Sheri2013 Great Anniversary Stay!
My husband and I stayed here for our 20th anniversary on Valentine's Day 2013. When we checked in, the gracious staff upgraded us without us even knowing since it was our anniversary. We were on the 27th floor in the North Tower with wonderful views of Puget Sound and the Space Needle. We couldn't have been more thrilled. This is the first time we have been away on a trip in 11 long years and The Westin Seattle made it so special and romantic for us. The only slight complaint was that there was not enough lighting in the bathroom and it was quite dark in there, so hard to put make-up on in the morning. There was also not chest of drawers for clothes. But that was it for complaints. The room was beautiful and the bed was unbelievably comfortable. Don't look for any other hotels if you are in Seattle ... just go straight to The Westin for great service, comfort, wonderful views and a memorable stay. Thank you for blessing two weary people with such a wonderful anniversary getaway. We will definitely be back as soon as possible!
February 17, 2013
Rated 5 out of 5 by Cliff6 Great Service in Relish Restaurant
Yuri, my waiter at lunch in Relish Restaurant, provided some of the finish service I have ever received. Excellent knowledge of food and beverage, excellent recommendations, excellent service & follow up combined with very personable presence and rapport.
April 27, 2013
Rated 5 out of 5 by Lionell great again
Whenever I am in Seattle I stay at the Westin. I find it convenient to all of downtown and the service has always been great. It is just a comfortable place to be.
April 29, 2014
Rated 5 out of 5 by JDimeo Great hotel
After expressing some confusion about my room, the front desk associate and her manager reduced my rate to make me happy. Awesome service, and awesome location- convenient access to light rail and monorail. We returned our rental car after the first day!
October 10, 2014
Rated 5 out of 5 by LWOOD Excellent property!
I am a long time fan of this hotel and once again had a fabulous stay. The staff is excellent and very customer focused. My room was spotless and offered every amenity I needed including extra coffee.
Keep up the great work!
May 30, 2012
Rated 5 out of 5 by Stevo63 Weekend Getaway
We were upgraded on arrival to a water view room, the views were terrific and the room was much more comfortable than I expected especially the "Heavenly" bed.
October 17, 2013
Rated 5 out of 5 by jymf would recommend it to a friend
great location, easily accessible to restaurants and shops within walking distance. close to link rail and bus stations.
April 24, 2013
Rated 5 out of 5 by joda61 This hotel is perfectly situated
the stay in this hotel was a great experience. the staff is really committed and always ready to help with a smile on!
April 29, 2013
Rated 5 out of 5 by Jack89 This staff at this hotel delivers exceptional customer service
The front desk and concierge went out of their way to make our stay one to remember for a long time.
April 8, 2013
Rated 3 out of 5 by Atav COULD BE BETTER
Total lack of personal attention and I believed we did not have any upgrade
December 2, 2013
Rated 5 out of 5 by VaTeacher Wish I could have stayed longer!
I was in Seattle for a conference and The Westin was definitely the perfect place to stay. Everyone who works there was exceedingly courteous and I was continually surprised by the different amenities and options that the Westin made available to me. The room was spaceous, clean, welcoming, and I can't even say enough about how blissfully comfortable the bed was! This hotel is located only a short walk from the marketplace, shops, a multitude of restaurants, and many of Seattles premier attractions, I never had to take a cab once! I had a fabulous experience, as did the other 17 people in my group.
August 15, 2013
Rated 4 out of 5 by FrequentVisitor Good Changes, But...
We have stayed at this hotel a few times a year for several years for my daughter's dance conventions. Improvements by adding Burger area and 3p late check in are appreciated. But, staff at Burger area were very slow and overwhelmed on Sunday. One didn't even know how to input an order. Valet got sloppy with who was next and some people were receiving cars before others that arrived after them. Getting luggage out of storage was an additional issue. Requests for housekeeping, etc are usually answered promptly, but this trip it took two calls on three different needs to be answered - room service menu, extra towels and unclogging a slow drain. Concierge was, as always, extremely helpful.
April 8, 2013
Rated 2 out of 5 by RPSondhi This hotel is not up to Starwood standards.
I truly don't like staying here. I've stayed here a handful of times, and after this stay, I need to find a new hotel. When I valeted park, the valet didn't even offer to get my suitcase out of my car. When I went to the Platinum area to check in, the woman told me that the SPG office is closed. I then waited and there was no Starwood status recognition. I then came to my room, my minibar wasn't stocked (no snacks) and I couldn't find a room service menu. I then learned that it was on the TV. I asked to have a toothbrush, and the receptionist then called me annoyed that my Do Not Disturb sign was on the door (which it wasn't). I haven't even checked out yet, but felt that I needed to write this review.
This isn't my typical Starwood service experience. Unfortunate, since I'll be in Seattle a lot in the foreseeable future and will have to find a new property/brand.
October 23, 2013
Rated 5 out of 5 by Bob71 Great hotel, restaurant not to expeectations
I was attending a conference being held at thew Westin. Great central location. Conference facilities and food service were excellent. Room was 5 star with harbor view. We chose "green" option for entire stay and easily got more coffee and paper goods as we need them. "Relish" restaurant was not up to expectations for a Westin. First morning, we were kept waiting 30 minutes even though there were at least ten tables vacant. Dinner selection was very limited. Last day, we got seated promptly for breakfast, but waited much too long for waiter. Restaurant food quality was above average, however.
March 30, 2014
Rated 5 out of 5 by Roami26 GREAT Guest Service, location, and FABULOUS views!
Very impressive Guest Services ...from the Valet, to the Front Desk, to the Housekeeping Staff. Check-In for SPG Gold and Platinum is the best I've experienced to date!
I received an upgrade (to celebrate my anniversary) to a suite in the North Tower with FABULOUS VIEWS. It was one of the most tastefully decorated Westin suites I've seen to date.
The "take out" or "eat-in" cafe in the lobby is an excellent meal alternative...AND the Grill directly across the street offers a good selection of menu items.
The location is perfect for business, shopping OR leisure travel.
GREAT hotel and staff!
September 8, 2013
Rated 5 out of 5 by TSWNY1 Restaurant wait staff was great.
we eat breakfast both mornings and the wait staff could not have been nicer. The food was great:)
October 10, 2014
Rated 1 out of 5 by dk2013 very unsatisfied
I was expecting way more out of this hotel. This is the first hotel I have been to where I have to pay for a fridge to store my personal belongings. The beds where to small and they were uncomfortable. We had to go upstairs or down stairs to get ice due to our ice machine being broken on our floor. The night stand was too small for the lamp, alarm, and the phone. The bottom of the night stand was broken upon arrival. The plugs on the desk didn't work. The shower was so slipper which is a liability. There was no information in the room about the hotel amenities. For a hotel that was supposed to be a 4star hotel I was disappointed I have stayed at 2star hotels and had a much better experience.
May 1, 2013
Rated 4 out of 5 by Angimamax3 Room smell
We were in junior suite 1950/51 and the musty smell (maybe stale smoke?) in the room was horrific! I did mention it to the front desk staff as well as the bell man that brought our luggage down. The front desk attendant seemed very indifferent to my concerns (sad since I am a platinum starwood member) but the bellman said he would tell someone in management. I would have made a bigger deal of it but with four kids with us it just seemed like too much of a hassle especially since the front desk didn't seem as though they didn't want to do anything about it. All other staff was fantastic.
March 25, 2013
Rated 5 out of 5 by StephnCris Amazing Location!
If you are one that likes to read up on reviews before deciding which property to book. This is one to read! We spent three days at this hotel before getting on an Alaskan cruise. Coming from the east coast it was the best thing we could've done to get ourselves better acclamated to the time difference! The location of this hotel is nothing short of outstanding! EVERYTHING you could possibly want is within walking distance! The post office! Mc Donald's. Starbucks. Grocery stores, Target - in case you don't want pack your toiletries (they are a tad pricey - but worth it versus taking up the luggage space) You are just a few blocks from the water (that's where Pike Place is) and a huge shopping district! Every store imaginable. You are also a block away from the tram that takes you to the Music Museum and the Space Needle - both are a must see! I wish we would've spent a few more days than the three we spent here - but it was just enough to see the main sites you hear about.
About the hotel...we had inquired about upgrading to a higher floor with a view. The only room available was a view of the city on a high floor in front of the elevator. We never heard a peep! We were willing to pay the extra few dollars - which would've been worth it either way but our front desk agent waived the fee. Sadly I can't recall his name but he was super welcoming and pleasant - as was the bell boys. Concierge assisted us with reserving a car service to pick us up at the airport. He was very nice and was on time to pick us up. It was just a few dollars extra over what a taxi would've cost to take us to the hotel from the airport.
Hoping that I've captured all the things I would've wanted to know even though it has been a few months since our trip! This was an awesome vacation and I hope your experience is nothing but the best also!
December 3, 2013
Rated 3 out of 5 by Boneca Some disappointments....
The check-in line was very long. We learned that there were large groups staying there over the Labor Day weekend, hence the lobby was always packed. The gentleman, however, who checked us in was terrific!!! Concierge was helpful. The disappointments arose because our room was not made up after our first night's stay. We called the the front desk, and it was remedied. I don't think this has ever happened to us in all our years of travel.
Secondly, the fitness room should be expanded - too hot and limited variety of equipment - especially weight room - way too small. Elevator waits were painfully long, often too crowded to board. On a positive note, our room was spacious and comfortable! Great location.
September 1, 2013
Rated 2 out of 5 by SPGpreferred2012 Need better cleaning
The toilet was not cleaned properly, so I had to call the front desk. Also, there were hairs from previous guests on the floor. Very gross.
October 7, 2014
Rated 5 out of 5 by Avalon Enjoyable
I always enjoy being at the Westin - the staff is friendly, kind and helpful. The location is great for walking to the waterfront, museums, shopping and other places in downtown Seattle.
October 6, 2014
Rated 5 out of 5 by cocoiff This is the best hotel I have stayed in Seattle
The room is quite and clean. Gym is less crowded than other hotel. I will choose Westin again.
August 17, 2014
Rated 2 out of 5 by Genebean This hotel wasn't clean and looked worn out
We booked this hotel using cash and points with our SPG hotel points. The first room that they tried to give us was dirty, dusty, and right across from the elevator, which was noisy. We moved to a lower floor and the room was fair. The floor in the bathroom was not clean, there was hair on the sheets, on the toilet and dust on most of the surfaces of everything. The couch had stains on it, the wallpaper was starting to pull from the wall and when we opened up the side table trays there were crumbs on the surface. The ice machine on our floor didn't work. We will not stay here again. This was very disappointing given that the other Westin's that we have stayed at were clean, well maintained and some place that we would recommend.
February 7, 2014
Rated 5 out of 5 by Ann33 Did not like having the elevator in the middle of the hotel room floors.
Our only main complaint was that we were right by the ice machine and heard the elevator all day and night long. Did not get much sleep. But overall the hotel was easy to navigate and lots of nice places to shop and eat within walking distance. Would stay again.
October 4, 2014
Rated 3 out of 5 by xxxxx1 bad review
This was the highest price I have ever paid for a westin. It was not what other westins are. I usually have a king but had 2 beds in this room, the beds are supposed to be queen but seemed to be full. The chairs were upholstered with a plastic type fabric, you could not relax on them without the cushion sliding out. There were never any robes in the room. Housekeeping forgot to leave shampoo and soap. I called to get some, my wife waited an hour for her shower and no one ever arrived. I had to call a second time. The overall experience was not good. I spend over $1000.00 for 2 days and except for the bed and shower could have gotten better at super i.
August 21, 2014
Rated 5 out of 5 by Mrdog123 Fabulous experience!
This hotel is first class from the moment you pull up to valet parking, to check-in to check-oout! My wife and I spent an anniversary weekend at The Westing downtown Seattle, and it was phenominal. The room was gorgeous with incredible views of Puget Sound, the Cascade mountains and the Space Needle. The bed is indeed "heavenly". We hated to leave! But an impressive token of customer service was the Happy Anniversary card given to me at check-in that had been signed by all of the staff. That really meant alot! I cannot wait to return to this hotel!!
August 26, 2013
Rated 3 out of 5 by Mikeyboy Family get a way weekend
Average room not what a a Platinum member should expect or receive. No Club floor? Platinum gift was $9 continental breakfast? Cheapest "gift" ever received! On top of that, only one restaurant and it was average at best. Bit disappointing. Best part was the enthusiasm of concierge!
August 5, 2014