Rated 2 out of 5 Unnecessary $ hold
Here is m issue....I booked 3 nights with Starwood. Each night was 1/2 points, 1/2 credit card. The rooms were $105,00 per night after points were applied.
My American Express was charged $315.00 initially. I was charged Another $75.00 Sunday night of my say. I was charged another $123.00 when I checked out Wednesday. Any incidentals were on ANOTHER credit card...why the $250 hold?
Of course I got to my next destination and could not use m credit card to check in because of the monies being held...not happy!
June 27, 2013
Rated 5 out of 5 by TheBetsy Beyond Expectations
The service provided by the Westin staff was outstanding. We forgot out iPhone charger, and one was provided. Also, I phoned at 2 am to have a fan brought up ( I forgot to pack our noise marker so I couldn't sleep as well as normal) and they provided one within minutes. The valet staff were great and took our luggage down to the car after checkout so we could explore Seattle on foot. Overall, I thought the staff was super helpful and accommodating. What a great place to stay. I would recommend it to everyone.
September 2, 2012
Rated 5 out of 5 by jepo Great hotel, but leave your clothes at home!
Rooms are beautiful, but my wife and I had to live out of our suitcases. Furniture is high style but low function - no drawers for clothes! Front desk did send up more hangers and a "closet organizer" which helped a lot, but why would you design a hotel room without a chest of drawers?! Staff and facility were terrific, so really should not complain. Great location too. Walked to everything - shopping, restaurants, Pike Place. Took the monorail to Seattle Center. Only needed one cab during our 5 night stay.
August 27, 2013
Rated 5 out of 5 by Fontelle85 Amazing Experience!
My brother and I were staying at the Westin for the PAX convention! Check in was a breeze and the staff was amazing! The pool and hot tub area were nice and the city view from our room was nice! We even were able to take advantage of the free internet promotion for the weekend!
This was our second time staying here and I am already planning a stay for the near future, just for a short weekend getaway!
I love how central this hotel, its close to all the major landmarks in Seattle and was a short walk to PAX!
September 1, 2013
Rated 5 out of 5 by Googer3369 Awesome place
Excellent all the way around!
September 2, 2014
Rated 3 out of 5 by Kaal Westin Seattle
We spent 3 nights at this hotel. It is centrally located, has friendly staff and less expensive parking right next door. ($25) Our room had a beautiful view of the sound and our request for a room away from the ice machine was well-founded and thankfully met. The one on our floor was broken, but the one on the floor below was very noisy.
My only concern is that the bed was much soft than beds we have used at other Westins. Time to change these. To make matters worse, instead of using a fitted bottom sheet, a too small top sheet was used. This meant that the sleeping surface was not smooth and added to the uncomfortable sleep.
Crumbs on the floor and hair on the bathroom floor were not cleaned each day.
The $7 charge to put something into the fridge was a ridiculous money grab.
February 3, 2014
Rated 4 out of 5 by erikabogarking Conveniently located; rooms clean
this is my go to hotel in the center city along with the Sheraton (Sheraton's rooms in the newly refurbished tower are nicer).
August 29, 2014
Rated 2 out of 5 by Ty48 Room
Our room was not comfortable, some people up to our room 33rd floor was very noisy and they were looks like jumping in the room. Also in the shower area water is dripping somewhere.
i did tell hotel staff before i did leave but she asked me why the room was noisy.? Is she kidding me.?
August 18, 2014
Rated 5 out of 5 by Leasalem1 Excellent as usual
I love the Westin. Thank you for a very enjoyabe time in Seattle. Your conciege, Judy, was outstanding and helpful. Everything she suggested was outstanding. The reservations she made for us at The Blueacre were the highlight of our trip.
August 22, 2014
Rated 2 out of 5 by Titus2010 Disappointing service
Room service is spotty; forgot order of bacon, forgot whipped cream
With order of waffles and staff even commented that they only give when requested by guest. However, it clearly states waffles with whipped cream in menu.
House keeping did not empty trash and recycle bin which was obviously filled to the brim.
Cable guy knocks on door to ask when I am going to check out because they need to get some work done in the room.
My wife who was in need of luggage assistance was not attended to promptly by staff, when she asked if there was a spare trolley, staff said yes over there...perplexed she started to take the trolley back to our car.
Another staff then approached her and said
Only hotel staff are permitted to operate the trolleys. Although this person did help us with
May 14, 2013
Rated 2 out of 5 by Pamela1958 Sleepless in Seattle
This hotel did not meet our expectations as a Westin or Starwood property. When we arrived, the front desk personnel were rude and not helpful. This property has no Starwood Concierge floor and little amenities. Our bathroom was dirty when we arrived, and daily housekeeping was sloppy. Little in-room information and we stumbled upon work-out room by accident. Very noisy room right next to elevator. Good things about hotel: Good location, very good breakfast in restaurant. Would not stay there again.
March 15, 2013
Rated 4 out of 5 by ChicagoPat Westin Seattle
Great room--a single king bed room with the most cozy, soft bed I've ever been in. Top marks to the bed. Top marks for the staff too, especially the In-house Dining staff--I've never gotten room service so quickly. They kept saying I'd get my food in less than 30 minutes, but it was more like 10. Not so many marks for the restaurant itself though, which had a set menu, only offered an expensive buffet for breakfast (although one server offered to only charge me for the eggs and bacon I ate one day).
January 30, 2013
Rated 4 out of 5 by DJSLVT Great experience
Overall our experience was great. If you are planning on making dining reservations, I would do it via the concierge. I never got a chance to thank her but Judy at the concierge desk was great! She made reservations for us and when we arrived for dinner we had a lovely view on the water and were given a beautifully tasty appetizer as well. Otherwise, overall everything was great. The beds were confortable which is of the utmost importance to me. The rooms were very well insulated for noise as well.
June 17, 2013
Rated 4 out of 5 by RGrant Great location
This hotel was extremely quiet despite being right in the city. It was very close to all the major shopping spots and attractions. The vallet was very friendly upon welcome at the hotel and left a lasting impression.
The rooms were very comfortable and spacious and there was a lot of fitness equipment in the gym. I really liked the fridget of cold towels.
August 6, 2014
Rated 2 out of 5 by SeattleMel Old and needs improvement
I stayed at this property due to having the arguably the best location of the three SPG properties in Seattle.
The hotel shows it's age. It could use renovation. I stayed in the South Tower. I stayed on 3855 and the view was great but the room was small and the double beds felt small too. I am Platinum Ambassador level and other than late check out, there was no Platinum benefit offered or given to me to stay there. There is no free breakfast, nor there is a lounge.
The TV reception was bad on half of the channels, the safe was locked (I called to have them unlock it, they never showed up), the newspaper only showed up at the door two of the 4 days I was there, etc.
I stay often in various SPG properties in East Asia and I am probably spoiled and expect similar service and facilities.
August 5, 2013
Rated 5 out of 5 by AbstractDennis Great location, clean and comfortable room.
This was my first stay at this hotel and I really enjoyed how comfortable it was. The staff we friendly, the room was clean, bed very comfortable and it was close to all local attractions that I wanted to see.
August 22, 2014
Rated 5 out of 5 by Seattle1234 Fabulous Customer Service
Everyone, from the front desk manager (Jessica), to the bellman (Brooks) to the valets....were wonderful and accommodating. We were traveling with an elderly uncle and they made sure he was well assisted. The views from the room were outstanding and the location allowed for easy access to everything we wanted to do. The hotel is very large, but we felt like we received very personal service.
July 28, 2014
Rated 3 out of 5 by KellieF poor experience
the bathroom ceiling was stained and dirty , the bathroom floor was unclean. The maid had turned the shower head out toward the sink so when I turned on the shower the entire bathroom was soaked. The room was not cleaned until after 2 pm each day. The 20% restocking of the drinks and snacks is outrageous - especially as they were not restocked!!
I usually really enjoy the Westin but this was very disappointing.
Minimum of 10 dollars a day for internet in the room is not business friendly.
April 13, 2014
Rated 4 out of 5 by BLP3 Westin
We stayed from July 1 - July 4 and overall had a good experience. Price was fair esp on short notice and we were placed on the west side w/ a great view of Puget Sound. The companion room for our adult children was given a discounted rate that we were not aware of until we arrived to verify our check in. It was not cited on the phone. Help at the desk was TOP NOTCH
The rooftop pool was OK, a lot of kids splashing and yelling at one visit.
July 7, 2014
Rated 2 out of 5 by Nancy Bad impression
When I first arrived I was greeted by an overly aggressive & rude door man. I told him I would not need help with my bags but he proceeded to remove my bags from the vehicle I was in. I thanked him and asked him to leave my bag where it was and he proceeded to take my bag to his station. Then when I simply took my bag and was going into the hotel without providing him a tip for the unwanted service he told me that I did not have social graces. That was my 1st impression of your hotel. Not Good!
February 14, 2013
Rated 1 out of 5 by zarashta family trip
we choosed this hotel by its location, and name. but we had worst experience , the cooling of room was not good
. . no response to calls. we booked room fr 3 adults and every thing provided like towels etc was only fr 1 person.over all experience was bad
August 18, 2014
Rated 4 out of 5 by Nichole44 Relaxing with a view
This was a very nice roomy and relaxing hotel. I had a great view of the city and it was nice and quite at night. Very clean and updated too.
August 25, 2014
Rated 4 out of 5 by jessie5 This hotel is very pretty
This hotel was very nice and we upgraded to a room with a view. The staff was very nice, but the cleaning crew wouldn't replace necessary items and I would have to call down to ask for restock. It would have been nice to have a fridge and microwave for the expense. I have stayed in nicer hotels for the same price. Very easy for the conference.
August 6, 2014
Rated 4 out of 5 by LoveBC24 Spring for the view
Room 4530 has a spectacular view. We pulled up chairs to the window and sat there for the longest just soaking in the view. The only complaint would be that the towels seemed old and dingy. Loved the salmon paninni on the roomservice breakfast menu. Have them put the avocado on the paninni instead of on the side. DELISH! We were celebrating our 35th anniversary which I mentioned in our reservation, but no one seemed to notice. No big deal, but it would have been nice to hear a congratulation.
October 28, 2012
Rated 3 out of 5 by RandK14223 Not what we expected
For a Westin Hotel, this was a disappointment. While the location in downtown Seattle was terrific, the facility seemed a bit rundown and overwhelmed by large conventions and cruise ship groups who were staying there. Our room was uncomfortably warm thanks to getting sun all day; a note left for housekeeping to please keep drapes drawn went unheeded so we returned each day to a warm room, and a request (actually 2 calls required) to the front desk to have the a/c checked got a response from the engineer who came that the temperatures were centrally set and couldn't be lowered. Housekeeping did provide a fan but the room remained uncomfortable. There was also an issue with having the room made up; our reservation was mistakenly labeled as not wanting bed made/clean towels and it took 3 days of the stay, with phone calls to housekeeping every day, to get that cleared up
July 16, 2014
Rated 4 out of 5 by itmt Green?
Whe returning to my room around 9pm on Sat night my room was not made up - I did not ask for "Green", I called the front desk and they confirmed I did indeed not sign up for Green and they would let housekeeping know!!...I do not need my sheets changed nor my towels washed after one nights stay, but I do expect my bed to be made, my bathroom cleaned, and room picked up. I was baffled and very tired.
So in the furture if "Green" means one does not get ones room made up, I would have to opt out of being Green- I find it hard to belive that the Westin belives green means: pay but stay in a mess? I would not leave my own home without making my bed or picking up after myself;; why on earth would I pay good money to stay in a hotel who would not do the same Even Motels around the corner would do that
January 22, 2013
Rated 5 out of 5 by Muni Very pleased
We were very comfortable with our stay at
Your hotel. The two ladies at the Concierge
Desk were very helpful, and it was thanks to
Judy and Louise that we got reservations at the Space needle restaurant, and they also
Guided us re. Transportation and other
Sightseeing places. Very professional.
Please convey our thanks to them. We loved
Seattle and hope to be back soon.
Your front desk check in were also very nice.
July 15, 2014
Rated 2 out of 5 by cm2014 Carpets still smell like smoke
The carpets in the lobby still smell like smoke, if you needed more indications of how dingy they are than how dingy they look.
There were loud mechanical clicking sounds coming from inside the walls of my room, it was like getting 25 wakeup calls every hour. The drain gurgled so loud I had to close the bathroom door. The ice machine across the hall must have had a motor form the '70s. I swear I'm a decent sleeper. All this even woke up my 5 year old, and she sleeps through anything.
March 31, 2014
Rated 5 out of 5 by Charlie27 The Westin is a first class service hotel
I experienced a well managed, very professional staff and team here at the Westin Seattle. Everyone was well prepared and very accommodating with every request or question I had during my stay.
The rooms were very clean, with a modern feel, very comfortable and impeccably kept.
The beds were also heavenly, allowing great quality sleep every night .
I will definitely return for my next stay in Seattle.
July 20, 2014
Rated 3 out of 5 by LizzyLR Needs updating
Bathroom too small. Bed was lumpy, sheets too old, no robe, last night food trays in hall next day. Hotel needs updating. Not up to Westin standards. We are now at a Westin in Vancouver. Totally Better!
August 20, 2014