Rated 4 out of 5 by DJSLVT Great experience
Overall our experience was great. If you are planning on making dining reservations, I would do it via the concierge. I never got a chance to thank her but Judy at the concierge desk was great! She made reservations for us and when we arrived for dinner we had a lovely view on the water and were given a beautifully tasty appetizer as well. Otherwise, overall everything was great. The beds were confortable which is of the utmost importance to me. The rooms were very well insulated for noise as well.
June 17, 2013
Rated 2 out of 5 by SeattleMel Old and needs improvement
I stayed at this property due to having the arguably the best location of the three SPG properties in Seattle.
The hotel shows it's age. It could use renovation. I stayed in the South Tower. I stayed on 3855 and the view was great but the room was small and the double beds felt small too. I am Platinum Ambassador level and other than late check out, there was no Platinum benefit offered or given to me to stay there. There is no free breakfast, nor there is a lounge.
The TV reception was bad on half of the channels, the safe was locked (I called to have them unlock it, they never showed up), the newspaper only showed up at the door two of the 4 days I was there, etc.
I stay often in various SPG properties in East Asia and I am probably spoiled and expect similar service and facilities.
August 5, 2013
Rated 2 out of 5 by Nancy Bad impression
When I first arrived I was greeted by an overly aggressive & rude door man. I told him I would not need help with my bags but he proceeded to remove my bags from the vehicle I was in. I thanked him and asked him to leave my bag where it was and he proceeded to take my bag to his station. Then when I simply took my bag and was going into the hotel without providing him a tip for the unwanted service he told me that I did not have social graces. That was my 1st impression of your hotel. Not Good!
February 14, 2013
Rated 4 out of 5 by Eric1967 I left my keys in the room
I was in town for a corporate meeting. The room and overall hotel was very clean and up to date. The staff were very friendly. I felt like I was on vacation spending big bucks because the staff greeted me wherever I went. At the end of my stay I accidentally left my car keys in the room and the hotel staff Ben and Nathan took real good care of me. My keys arrived via FedEx to my home the following Saturday morning. Thank you Westin Seattle!
February 24, 2014
Rated 4 out of 5 by LoveBC24 Spring for the view
Room 4530 has a spectacular view. We pulled up chairs to the window and sat there for the longest just soaking in the view. The only complaint would be that the towels seemed old and dingy. Loved the salmon paninni on the roomservice breakfast menu. Have them put the avocado on the paninni instead of on the side. DELISH! We were celebrating our 35th anniversary which I mentioned in our reservation, but no one seemed to notice. No big deal, but it would have been nice to hear a congratulation.
October 28, 2012
Rated 2 out of 5 by FrequentTraveller68 Does not live up to a Westin
I happen to love staying at a Westin hotel and was particularly disappointed in this hotel. The check in process for SPG members took forever. The water in the shower was sporadic and oscillated between hot and cold. The gym was this cramped version tucked into a windowless room. No club lounge either.
All in all, it just does not compare to the other Westins I have stayed in.
March 22, 2014
Rated 4 out of 5 by itmt Green?
Whe returning to my room around 9pm on Sat night my room was not made up - I did not ask for "Green", I called the front desk and they confirmed I did indeed not sign up for Green and they would let housekeeping know!!...I do not need my sheets changed nor my towels washed after one nights stay, but I do expect my bed to be made, my bathroom cleaned, and room picked up. I was baffled and very tired.
So in the furture if "Green" means one does not get ones room made up, I would have to opt out of being Green- I find it hard to belive that the Westin belives green means: pay but stay in a mess? I would not leave my own home without making my bed or picking up after myself;; why on earth would I pay good money to stay in a hotel who would not do the same Even Motels around the corner would do that
January 22, 2013
Rated 2 out of 5 by Luci35 Westin Hotel Downtown
The beds were comfortable and it was nice to have a safe in the room.
It lacked minimal amenities such as a refrigerator and microwave oven.
The restaurant needs to offer more variety of vegetarian options.
April 13, 2014
Rated 5 out of 5 by Stubee Westin Seattle with pets - 3
We were stuck between a rental lease end and construction completion... with three cats. With just a day of warning we had to find a place to stay, with the furry family.
There were no questions or problems with the the additional passengers and in fact the hotel was very understanding of their "high maintenance" needs. No additional pet fees, extended stay, late checkout made me really want to reach out and thank the hotel and their supportive staff - ohh did I mention great location. I love this part of downtown, great restaurants and lots to do. Very nice bed, soft and supportive. Awesome views of the sound, just for the kitties!
The only bad thing I would say is you are immediately downtown in a large hotel, if your looking for a cheap stay there are other places, but you get what you pay for.
September 8, 2013
Rated 3 out of 5 by AmyH Just Average
This is not the kind of Westin that I'm accustom to staying in. The hotel is dated...the elevators are shaky, our LG flat screen TV had the worst picture ever and the "dresser" was a tiny little piece that was tucked inside the closet. Virtually no storage for your luggage. The best thing was the location. We had a few drinks in the Relish Bar and the bartender looked like serving customers was hellish for him. This hotel did not live up to the Westin standards that I expect. Too bad.
November 5, 2013
Rated 4 out of 5 by HM1282 Good Hotel - Bad WiFi
Nice location with many nice restaurants within walking distance including the pike place market. I stayed in the North tower and had a nice room that was well maintained and as expected from the Westin brand.
Like with some other SPG properties, the in room WiFi offers 2 different options, I chose the higher end service since it was reasonably priced (~$15/day) but I still had little to no connectivity in my room, I ended up having to go to the lobby to get online and get my work done.
May 20, 2012
Rated 5 out of 5 by summerwestin SPG Fan
We love traveling to the Northwest. Westin Downtown Seattle is the best. The staff is exceptional and the location is within walking distance of everywhere you want to be downtown. The views of the city from the room are spectacular. Thanks for much to the Westin Downtown Seattle.
April 5, 2014
Rated 5 out of 5 by GregB Ahhhhhhh...
From the moment we entered this hotel we were greeted with smiling, friendly, and courteous staff. We didn't mind the slightly longer check-in, since staff treats every client special. Our upgraded room had a spectacular view, was quiet and clean, modern, and the bed was as heavenly as the name suggests. Great location for walking around downtown. Would recommend this hotel very highly.
TIP: Make use of the concierge service! They are fantastic, friendly, and know absolutely everything!
July 26, 2012
Rated 5 out of 5 by Hoey Comfortable and relaxing
This is the second time we have stayed at the Westin Seattle and it was consistent in luxury and comfort.
April 17, 2014
Rated 5 out of 5 by LL7781 Stellar
The Westin in Maui is an excellent hotel/resort.
The staff is freindly, courteous, knowledgeable, and effecient.
Only minor setbacks are that pools are only 5 feet deep at the 'deep' end and that signage from room to lobby is nonexistent. Took a while to know where you are going.
Would be nice to hae IPod capability in any room that has the Bose Stereo radio.
Oh, another positive is that the beach is just a feet from the grounds.
Do yourself a favor and visit this Westin!.
December 10, 2013
Rated 4 out of 5 by Dkud a little update, please
The Westin Seattle is a pretty good hotel in a great location in downtown Seattle.
My complaint is that, as a Starwood vacation owner and a Gold Preferred Member, I am getting a little tired of the overdone use of BROWN in all of your facilities--at least domestic ones.
A little color variation or at least a punch of color to brighten up the rooms, villas, etc would be such a welcome change!
March 12, 2014
Rated 2 out of 5 by Carlos15 Entire Facility Should Review Expectations
Washington DECA was honored to have a stay at the Seattle Westin Hotel,but soonly that honor diminished into a burden. The Elevators were full and tiresome to wait on. I personally thought that front deskmen should rise their cheeky butt off their chairs, manage the elevators and RUSH people to the bottom if the elevators are full. Stopping at each individual floor is unsafe for loading capacity and security purposes. The bathrooms do not have all the amenities that one should have such as soap and bathroom deodorant. The staff had complications with assigning rooms, and in general wasted our time. I would not recommend this hotel to anyone unless these problems were attended to in a proffessional and timely manner. I also felt that the "Guest" wasn't put at a priority, but the paychecks of employees were.
October 30, 2013
Rated 2 out of 5 by MJWIN POOR
IF YOU ARE ATTENDING A CONFERENCE AT THIS HOTEL CHOOSE AN OFF-SITE HOTEL TO STAY IN. MY EXPERIENCE OVERALL WAS POOR. HINDSITE I SHOULD HAVE STAYED AT ANOTHER HOTEL.
April 13, 2014
Rated 2 out of 5 by SEJ2012 Ouch
I love Westins -- but this one is vastly in need of a recommitment to quality service. Folks were generally nice -- but the restuarant was closed in the afternoon, the food was poor (crunch/soggy Salmon is not a good thing), service express folks didn't answer the phone timely (what's the definition of express), I checked into a room that hadn't been vacated yet (it is fun walking in on someone), I took your green offer for 500 extra points if i agreed to forego maid service -- but the maids came in and cleaned anyway...there's more, but I think you get the picture. So, I'm sure you guys will get it together sometime in the future -- it is a great location and has the Westin brand behind it. But come on hotel leadership, get your stuff together. Nex time I'm in Seattle, I will be staying somewhere else.
July 14, 2012
Rated 5 out of 5 by ckjones12 September in Seattle
The staff are wonderful at this hotel. When I checked in, we discovered that my reservation had not been recorded correctly. Fortunately, I had the email indicating the correct reservation that I originally made and the manager quickly righted the wrong. I appreciate the service. I do wish there was a coffee machine in the room so I could make my own tea - but alas...maybe one day. The self park was full throughout my stay which was a bummer, but everything worked out in the end.
September 25, 2013
Rated 2 out of 5 by Onseebo Absolutely Restless Sleep
I want to start by saying that the staff was wonderful here. They were accommodating and professional. The room itself was nice as well, and exactly what I expected when I booked the Westin. However, one thing absolutely ruined my stay. My room creaked. It wasn't just a little creak, it was a continuous creak that persisted the entire time. I called down to front desk and apparently this was normal. I'm a light sleeper and wanted to rest before I went out, but managed to get absolutely no sleep. I think the creaking may have stopped for a few hours, but soon started again in the morning. I think I managed to sleep a total of 2 hours on my stay. I book hotels like the Westin for comfort and rest, and I received absolutely none of this. If i had known that the rooms in the hotel creaked this much, I would not have stayed here.
January 16, 2014
Rated 5 out of 5 by drea411 There for business, but it seemed like a vacation
I was at the Westin Seattle for a business event, but the location and great service made it so enjoyable that it seemed like a vacation. The concierge recommended several great restaurants and actitivies that fit right in to our "down time" and made the stay really nice.
My only disappointment was the exercise facilities. The equipment (cardio and weights) are divided into two seperate rooms. The weight room was very small that it seemed crowded when it was occupied by 3 people.
June 4, 2012
Rated 5 out of 5 by Judy Customer Service is the best
I was immediately greeted with a smile at the reception desk. I explained I was a bit early for check in, but the gentleman behind the desk said he might have a room for me. And, he did! The room is beautiful, clean, and the sheets are fresh. The view at the North Tower is beautiful. I can just sit next to the floor to floor windows and star at the sight! The concierge was very helpful and knows my needs as a weekend traveler. I am grateful I made it here this spring weekend. : )
March 24, 2013
Rated 5 out of 5 by Viola Great overnight get away
I booked two rooms for a 'girls night out'. Our rooms had an adjoining vestibule which in addition to allowing easy access between the two rooms also gave us an extra door of quietness from the main hall. The rooms were very clean - and I am very picky. The curvature of the room and windows afforded us a great view of Seattle. The rain head shower was fabulous with plenty of hot water. Everyone from the front desk, to room service, to valet and restaurant staff were fantastic.
February 24, 2013
Rated 4 out of 5 by HulaGal Elevators: are you kidding me???
This is a very large hotel. Each tower has 4 elevators. With the hotel at capacity, there are only 2 in the North Tower that have been working this weekend. It's been an experience of waiting 15 minutes for a full elevator to show up that you cannot get on. To their credit--security has been taking people into the service elevators and getting them up and down that way. But people are getting on any elevator they can, going up 40 something floors just so they can get to the lobby.
I was able to overlook the fact that we waiting almost 2 hours to check in. I realize, with a hotel at capacity, that can happen. But with the elevator fiasco...I had to give some feedback. It's summertime, Westin Seattle! you know you're going to have cruise ships full of tourists coming in. Working elevators should be a priority!
July 30, 2012
Rated 4 out of 5 by Secret Westin Seattle Stay Feb. , 2014
Nice Hotel ! We had a beautiful view of the Space Needle and Harbour, especially spectacular at night.
Great location, close to shops and great restaurants.
Only thing we didn't like was the amount of chlorine used in the Hot tub. Hurt all of our eyes and we had to get out, both days we were there.
Staff friendly and courteous , eager to help.
Didn't feel any special recognition for being a SPG member.
March 1, 2014
Rated 4 out of 5 by Jeweldiamond Great Location
Great location. One block from monorail to Seattle Center and light rail to airport. 5 minute walk to Pike Market. Rooms were spacious with modern design. Concierge and front desk staff were attentive. Even the porters were eager to help. Housekeeping could do a little better though. Asked for 2 more comforters for my room and it took them 30 minutes to bring me ONE. When I asked for 1 more, it took them another 30 minutes. Couldn't understand why it took so long each time.
August 27, 2013
Rated 5 out of 5 by EPS7349 Hotel staff was wonderful!
I brought my family with me to a training conference and spent a few extra days in Seattle. Staff was very attentive to the needs of our two-year old and immediately delivered the crib and supplies upon checking in. Housekeeping staff were very friendly and flexible. Upon checking out, I discovered an erroneous charge for candy we didn't eat from the mini-bar. The desk clerk immediately removed the charge, no questions asked. We had a wonderful stay, and will be back again.
September 8, 2012
Rated 4 out of 5 by iCats Great location, Great experience!
We were pleased with our stay. As SPG gold members, we were given a room on the 39th floor that was spacious, had a nice view and had two truly great heavenly beds. The hallways, elevators, floors were a little dated, but the location was prime and staff exceeded our expectations from check-in/out, to the lounge bar and to the restaurant Relish. We had a couple issues, but upon check-out were given great customer service to resolve them. We would stay again in a heartbeat!
July 1, 2013
Rated 5 out of 5 by Jessie76 Clean and Comfortable
We stayed for 3 nights on the start of our 3 week west coast journey. The Westin Seattle sticks out in my mind as one of the better hotels we stayed at. The room was clean and well stocked with towels and toiletries. The location was great for exploring most of Seattle on foot and the restaurant had decent food, although a little pricey. We even had a box shipped from home with all our hiking gear and picked it up at the onsite Fed Ex store. CON: Valet parking was pricey.
September 12, 2013