Rated 4 out of 5 by Frjan Never disappoints
We always stay at the westin and have never been disappointed. We were sorry to see the lovely little restaurant in the lobby has been replaced with a burger joint without the selection we always enjoyed. The food at the lobby bar was good along with the wine. Will be back again.
September 22, 2014
Rated 4 out of 5 by PleaseJustLetMeFinishThis Mixed Bag
I live downtown and stayed at your location due to a water incident in my condo. Someone at work yesterday suggested the Westin for a holiday party for 750 people in early December, and my feedback was that I had just spent the last two nights there and couldn't recommend it. The food & beverage staff members were incredibly responsive and polite - but the food was horrible. Really horrible, How can a supposedly 'world-class hotel' have a below-par burger bar as its only restaurant? That's a little strange. I sent my dinner back on Sunday night. The rooms were acceptable, but then the elevators, hallways, pool, and other shared spaces badly needed maintenance and deep cleaning (broken elevator call buttons, clunky elevator operation, frayed carpeting). Finally, some members of the front desk were condescending almost to the point of being rude.
September 17, 2014
Rated 5 out of 5 by Beatlefan1957 Excellent hotel
Every member of the staff was extremely attentive.
Even the Fed Ex office right inside the hotel was useful, and the staff extremely friendly.
They called us on our cellphone when the room was ready, and the staff was wonderful from everything from extra plastic bags, to directions to Seattle landmarks.
I highly recommend this hotel!
September 18, 2014
Rated 4 out of 5 by SVC1 Good Hotel
The fitness center was disappointedly small with very limited options for workout.
September 19, 2014
Rated 1 out of 5 by Nik125 Doesn't live up to Westin standards
I love staying at Westin hotels, there is nothing like the Heavenly bed and showers. I was really disappointed with my stay in the Westin Seattle. From long lines at the SPG check in counter, to being sent to the wrong tower with all of my luggage, to not being put on a SPG floor even though I'm SPG Platinum, nothing went right. When I finally got to my room the bed was in bad shape, the mattress had seen better days, really soft and not what you expect of a Heavenly bed.
I wouldn't recommend this Westin, location is great but the service and rooms left a lot to be desired.
August 11, 2014
Rated 3 out of 5 by groktheworld Underwhelming
This is the least impressive Westin I've ever stayed at. The room has little storage- no dresser, small closet. The bed is very soft. The shower only worked when the shower valve was turned a certain way and the hot water varied widely. Parking was $41/day! The internet service is not included and expensive for just ok bandwidth. They had 4 options for internet service. I found the 3rd tier usable - $19.99.
On the positive side, it has a pretty good location, the staff is friendly, and the room is fairly large.
September 11, 2014
Rated 1 out of 5 by NeedsImprovement Needs Improvement
A very old building in need of a remodel. Lens covers on elevators lights are missing exposing bulbs. Doors on elevators do not close properly. Several elevators bulbs burned out, etc. Circular hallway was very noisy with guest coming and going. Next door neighbors were yelling, arguing and hitting the walls. The north tower sways. We moved to the south tower our second night and the elevators worked better, we did not notice the sway and we escaped the noise and chaos. Okay stay if you don't mind living in fear.
September 8, 2014
Rated 3 out of 5 by GaryBoston Nice but Expensive and does not deliver the goods
Nice hotel in the center of Seattle - i stayed there because of a conference. Had many bx send in to the hotel that was held at the FedEx center there and had to pay an extra 20 - 25$ per bx. Absolutely outrageous. Breakfast was good but also very expensive. Overall, besides the room rate, you add many more $!
September 10, 2014