Rated 2 out of 5 by VegasTraveller Acceptable for the price
Please do not get your expectations up on this property it is the first Westin in the US and it shows its age.
If you have a car there is a parking structure next door that is connected to the building for $30 overnight so that alone will save you $20 a day? If you are SPG member don't expect any upgrade they never give them and if you ask they will tell you that you got it in the form of a view?
Great location and close to everything so for the cost it is a good value.
February 19, 2015
Rated 5 out of 5 by Stan73 Best Hotel
We love coming to the downtown Westin. Just walking in to the lobby and smelling the familiar white tea smell is just awesome. We checked in but did not want to spend the extra to upgrade. While checking in we told our story from last year.I took 16.5 hours to get there by train from Salem Or. because of snow. All we had time to do was to sleep and head for home. Long story short the lady that checked us in gave us a room on the 45 floor.
Grately appreciated and Perfect!!
January 27, 2015
Rated 5 out of 5 by HappySleepover An amazing experience
The staff at the Seattle Westin were very welcoming and helpful as I arrived with my 5 month and 2 year old daughters on my own. The gentleman who checked us in was very thougthful and considerate which made our stay relaxing for me and amazing for my girls. My oldest daughter did not want to leave the next day so I promised her that we would come back to the Westin in Seatlle soon with Daddy so he could share with us another amazing experience. Now that we are home she keeps talking about her sleepover at the Westin especially when she plays with her Westin rubber ducky in the bathtub. Thanks for the great memories and we can not wait to make many more.
April 5, 2013
Rated 2 out of 5 by RonEllen1 Underwhelm
Driving into the hotel we saw that the self-park was closed so we were forced to Valet parking. After traveling all day, we attempted to check in early. Room not available and were given room options significantly less than the room option we paid for. Our fault for trying to check in early. Did not feel comfortable leaving our bag so went back to get the checked in car. 10-15 minute wait. Checked back in after our show and dinner-very smooth. In our room -blood was found in the bed. Which was replaced 15 minutes later. Kind of killed the moment. Black mold was found in the shower, not only at the edges but through out the face of most of the tiles. Waiting for our car again took 20 minutes or so. Three different employees asked us if we were being helped, which was nice, but three different cars came and went as we waited.
November 26, 2013
Rated 5 out of 5 by uamchris Wonderful hotel with one drawback.
Overall, the Westin Seattle is my favorite hotel in Seattle, unfortunately only about 5 of the 60 nights that I stayed at Starwood hotels in Seattle this year were spent at the Westin.
If I have friends visiting and I want them to wake up to the best views of Seattle, then the Westin is my go-to hotel, because it can't be beat in that category. The rooms are always clean, room service is delicious and super fast, and most everyone on staff there goes out of their way to ensure that you are happy.
The one drawback for me is the lack of SPG Platinum recognition. I have been an SPG Platinum member for five years, so by this point, I am usually upgraded automatically at most Starwood hotels, but that has never been the case at this hotel. When I have requested upgrades, it has been about 50/50 whether or not I received one and even this, it was usually to a room similar to what I paid for with a preferred view, but never to a suite. Since another Starwood hotel in Seattle offers me suite upgrades 90% of the time that I stay there, I usually stay at that location instead, even that I prefer the location & ambiance of the Westin.
Overall, I would say that the Westin is my favorite hotel in Seattle and I would recommend it to anyone who is visiting the city or is traveling alone, but if you are hoping for a Platinum upgrade, you should move on to the next place.
December 20, 2011
Rated 1 out of 5 by Nik125 Doesn't live up to Westin standards
I love staying at Westin hotels, there is nothing like the Heavenly bed and showers. I was really disappointed with my stay in the Westin Seattle. From long lines at the SPG check in counter, to being sent to the wrong tower with all of my luggage, to not being put on a SPG floor even though I'm SPG Platinum, nothing went right. When I finally got to my room the bed was in bad shape, the mattress had seen better days, really soft and not what you expect of a Heavenly bed.
I wouldn't recommend this Westin, location is great but the service and rooms left a lot to be desired.
August 11, 2014
Rated 5 out of 5 by Birthday50 Above and Beyond
I'm a Starwood Gold Member and I recently booked a room in Seattle at the Westin. We were visiting Seattle to celebrate my wife's birthday. When making the reservation, I requested an upgraded room and mentioned her birthday.
When we checked in, I was greeted by Adeline W. She was extremely welcoming and friendly. She greeted us and let us know they'd been expecting us. She asked about our plans for the evening and we stated that we had dinner reservations coming up in 15 minutes. Upon hearing that information, and knowing how busy the hotel was that evening, she personally escorted us to an employee elevator and took us straight up to our room so we'd not have to wait for an elevator. Once at the room, we were amazed at the accommodations. We were on the 45th floor with a spectacular view of Puget Sound.
Because of Adeline's hospitality and understanding of our personal need for urgency, she went our of her way to make sure we were taken care of.
You don't get a second chance for a first impression. Adeline made our first impression of the Westin Seattle an excellent one!
April 25, 2014
Rated 1 out of 5 by Zen2020 No Attention to Detail
I have stayed a multiple Westin and Starwood hotels and though the hotel looks great, the starwood members do not get the same high-touch treatment as in other hotels.
Placement of TV is awkward in the room. The hotel does not have a SPG lounge and this is not mentioned on their website.
The worst part about this hotel is their billing. Post your stay they add charges to our room for minibar usage. In this day and age, not many people use mini bars. They could at least give you an option to let them know that you do not want a minibar in the room. It is highly unprofessional of them to bill you for items you never consumed - that too after you have checked out. .
January 21, 2014