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1 Room 1 Rooms , 1 Adult 1 Adults , 1 Child 0 Children
Rated 3.9 out of 5 by 111 reviewers.
Rated 4 out of 5 by great location my room is clean and the bed very comfortable,,,,the food are awesome ....internet is not free...most of the hotel i stayed in have a free internet.....walking distance to everything... December 29, 2015
Rated 5 out of 5 by Great stay for fair price Nice lounge. Great staff. Great upgrade. Great beach and lagoon. We really enjoyed stay there. Wish to come back December 24, 2015
Rated 5 out of 5 by AS ALWAYS Thank you for accommodating my stay. I had a great time!! Well rested and the staff were great!! December 1, 2015
Rated 4 out of 5 by Vacation optimized Hotels I visited twice and Guam. After joining SPG, first visited the Westin Guam.I did not disappoint my expectations. The satisfaction was higher for the comfortable beds and friendly staff. The room cleaning was also good. Pool is a bit small, but it disadvantages Beach gave satisfaction to me. It will visit again in February next year. So excited already. Again, I hope to give a good memory. October 19, 2015
Rated 4 out of 5 by great hotel good hotel and they were very accomadating September 19, 2015
Rated 3 out of 5 by Property needs updating This property seems quite old. As soon as we walked in the lobby, we smelt mildew, which was not what I would have expected from a Westin property. While the staff tried to be helpful, this Westin has rules that seem very unfriendly: my friend and I stayed on the executive floor; while another friend stayed on a different floor, but we weren't allowed to bring the other friend as a guest to the executive lounge (although the lounge was not all that attractive, it's a matter of principle that the property should be more hospitable#. We arrived very early in the morning. There was no room ready, but we were told that if there were a room ready for us at 10 am, we'd be charged for 1/2 day #that was a first for me at a property owned by a major chain). I understand that it's not the hotel's fault, but the bus maps were only in Japanese. It would have been helpful to have bi- or multi-lingual bus maps. August 11, 2015
Rated 5 out of 5 by extraordinary in our stay ! From the check in to out, we had a very heartwarming service from all stuff. This was the 4th stay. All time, we had a same tender service. So, we thought that this was the hotel 's policy. And the location was good. there were many restaurant to walk able range. Seaside, there had a reef separated from open sea. So, inside sea was safe for children. There were no waves and no tide. But for adult ,we could see a lot of fish by snorkeling at the reef. It was fun. I really recommend this hotel to you. April 27, 2015
Rated 5 out of 5 by Alex is the best I stayed at the Westin Guam from March 6th 2015-March 25th 2015. I had the pleasure of being helped by the staff on numerous occasions. All of them were extremely courteous and polite. However, I'd like to pay special tribute to Alex; he was the standard of how a staffer should operate. He spent a significant amount of time catering to my specific requests and coming through in expert fashion. Thank you for making my stay wonderful. April 1, 2015
Rated 5 out of 5 by Royal treatment The whole team at Westin Guam provided us with an excellent stay. SPG recognition was beyond expectation with an upgrade to an executive suite on the 21st floor. The food, both morning and evening at the Royal Beach Club, was tasty and of good variety each day. For each time we had any requests of the staff, they were sure to follow up to make sure we were satisfied. I highly recommend you visit Guam, and stay at the Westin. The Westin is conveniently located within walking distance of shopping and restaurants, as well as being directly on the beach. February 23, 2015
Rated 5 out of 5 by Thank you Guam Westin Expert, courteous staff planted in the middle of paradise! We are very pleased with the staff. This was definitely a great vacation thanks to you. Keep up the good work. I'll see you again! February 20, 2015
Rated 5 out of 5 by A NIGHT TO REMEMBER Thank you very much for making our stay a memorable one. To the Royal Beach Club staff and managers.. Awesome Job :-) February 3, 2015
Rated 4 out of 5 by very satistfied! Stayed for three nights at the end of Dec 2014. Access from the airport is convenient (20mins), the staffs at counter were friendly and polite, the room was clean enough, access to shopping area is so close, beach front, and lounge has a great view. The Platinum recognition was better than expected which made me very happy. This was my first time and I am looking forward to return again! January 15, 2015
Rated 3 out of 5 by Facility is good but no service soul inside. The beach and pool are very beautiful and convenient. Guest could enjoy and relax there. But when I stay there, I can not experience the staff provide good service for customer. They only follow the standard process but no flexable thinking. They maybe donn't know, the flexable is what we could feel about "Service" and be respected. December 26, 2014
Rated 5 out of 5 by Great Hotel It felt just like at home. I really love the open hallways. I love waking up to a nice and clean room. the bathroom is excellent and huge with the shower and the tub. It was a great experience. I love how they alerted us ahead of time with an envelope on payments we had to make! it was a great stay and great environment. The westin resort guam is a really great place to stay. November 24, 2014
Rated 5 out of 5 by good:) kind staffs I spant 4days in westin resort the room is clean, beach is great:) i like breakfast too they have good buffet;) the resort location is really close to downtown most I like thing is staffs :) everyone is so nice espcially i want to thanks to korean staff Annie :D i really asked to lots of things eventhough it is not about the resort everytime she answered kindly and specifically I had a wonderful vacation in westin:D November 2, 2014
Rated 5 out of 5 by Fantastic This resort is the best among the resorts I've ever stayed. October 5, 2014
Rated 4 out of 5 by Room Stay Excellent Staff at the Front Desk September 23, 2014
Rated 5 out of 5 by Great beach hotel We really enjoyed our stay at the Westin, the staff was very friendly and most helpful. We even met the manager Kayoko who greeted us and made sure we had a pleasant stay. September 2, 2014
Rated 4 out of 5 by RM 1803 PLEASE LOWER YOUR TEMPERATURE SET UP TO ADJUSTABLE 20 C SO THE ROOM IS COOLER. IT GETS HOT DURING THE DAY. THANK YOU August 13, 2014
Rated 5 out of 5 by RM 1916 PLEASE LOWER YOUR TEMPERATURE SET UP TO ADJUSTABLE 20 C SO THE ROOM IS COOLER. IT GETS HOT DURING THE DAY. THANK YOU August 13, 2014
Rated 1 out of 5 by GREAT HOTEL PLEASE LOWER YOUR TEMPERATURE SET UP TO ADJUSTABLE 20 C SO THE ROOM IS COOLER. IT GETS HOT DURING THE DAY. THANK YOU August 13, 2014
Rated 5 out of 5 by Best stay imaginable! The Westin Resort Guam is a beautiful hotel, in a great location, with an absolutely amazing staff. I booked this hotel as a surprise birthday/anniversary present for my wife after a long time apart, and these folks outdid themselves helping me make it a special event for her. From the Reservations Manager working with me for weeks to help find the right price/details and setting up the room perfectly to delight my wife, to the gift shop employee who remembered our daughter's name a day later after only a very brief conversation, to the maid who came back three separate times in one day just to make sure my wife and daughter had everything they needed while I was stuck at work, everyone at the hotel made us feel like part of their family. I would go out of my way to stay here again if ever on Guam, will recommend the hotel to anyone that asks, and will seek out Westin-brand hotels anywhere else I go just based on this one stay. Thank you! August 13, 2014
Rated 4 out of 5 by Work trip The hotel is at a good location that has plenty of shopping and restaurants within walking distance. There is a beautiful beach and pool and nice shops and food choices onsite. August 13, 2014
Rated 5 out of 5 by Nice Hotel I was very impressed with the rooms. Specifically the comfort of the beds. The best I have found in Guam of the 4 hotels I have stayed at. The other nice feature was the quite HVAC unit. Didn't even notice it was running. So with all that had a restful nights sleep. August 12, 2014
Rated 4 out of 5 by very nice to rest It's the best place to rest in Guam. Even though we met a typhoon at the resort in this visit, it's perfect location gave us comfortable to relax and shop August 1, 2014
Rated 5 out of 5 by Excellent Hotel comfort bed & place. Nice view & good beach~ July 30, 2014
Rated 5 out of 5 by Great hotel and service Great service and many thanks to the GM Toshi Doi. July 29, 2014
Rated 5 out of 5 by Great hotel and Best Staff Teams Thanks to your wonderful hotel staff teams for making our stay in Westin Guam so nice! Best wishes to everyone in Westin Guam! July 27, 2014
Rated 4 out of 5 by Next door to Zombie Village I favor this hotel as one of my top 3 picks for the entire island. Nice beach, excellent food from either room service or my favorite onsite restaurant 'Taste". Just one of the Jacuzzi & one pool with grotto used to be kept reserved for adults only - no kids, but now that sign has been taken down and rowdy kids (diapers & all) can be found floating in every pool on the resort. I miss having a pool reserved for adults only. On my last two visits I could not get the AC unit to cool the room. You can make adjustments on the thermostat but the temperature never cooled down and the room could get really warm during the sunny part of the day. Also had a hard time cooling off the room after I took a shower. I'm beginning to suspect that the AC units have an economy setting that saves the hotel some money but does not provide comfort unless you are already adjusted to the warm & humid local climate. However when you compare this hotel to all the others on the island, it still remains in my top three choices. Try a Seabreeze at the pool bar and you'll be feeling just fine! July 26, 2014
Rated 4 out of 5 by Great Hotel! Perfect beach, awesome location and beautiful rooms. The Westin is one of the best hotels in Tumon Bay Guam. The buffet dinner was delicious and the room was updated and comfortable. The beach and snorkeling were world class. I would recommend this hotel highly. July 26, 2014
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