Rated 5 out of 5 by jay1107 Fantastic
This resort is the best among the resorts I've ever stayed.
October 5, 2014
Rated 2 out of 5 by chrispstan This hotel is unbelievably hot!
My five-day stay was ruined by the room's air con setting which did not allow for temperatures below 22 degrees. As the room faced west towards the ocean, a view which I paid for, this meant that the room temperature was uncomfortably hot in the evening and the early part of the night. Why the hotel should have such stingy air-conditioning is beyond me, especially for a hotel in the tropics! The frontline were at best indifferent when I approached them for advice on sightseeing etc. Certainly not value for money ....
November 9, 2011
Rated 2 out of 5 by mh3265a Hotel Headed in Wrong Direction
The service at the hotel is absolutely unacceptable. There remains absolutely NO recognition of SPG status and no attempt to treat Gold or Platinum members with the service they deserve. Further, I had AC problems but no real effort, despite repeated complaints to fix the system that never got below 75 degrees. The rooms are clean and in decent condition, although the shower could be cleaned more but the service brings this hotel to a level not consistent with the Westin brand. More training for staff is needed. They are getting away with no real competition and an overall shortage of rooms on island that doesn't require real competition or focus.
April 6, 2014
Rated 1 out of 5 by Jin351 Bad view
I reserved partial ocean view but what I could see was Guam reef hotel.
Staff are kind only for japanese, some staffs have to learn what is custumer satisfaction.
I recommend this hotel only for japanese.
It is better to change this hotel name for Japanese Guam Westin.
August 22, 2013
Rated 5 out of 5 by Sunflour316 Best Hotel on the Island of Guam
When shopping for hotels for our trip to Guam, it was a lengthy process. I decided to spend the extra money and go with the Westin, since I had a great experience with the Westin in Scottsdale, AZ. I made the right decision. Hopefully you will also.
The Staff was pleasant and accomadating to any of our needs. The room was always clean, sometimes it seemed like it was more than once a day, but that's ok.
The beach! Wow, this is the best beach area of any of the other hotels we visited friends and family at. When they came to the Westin, they were amazed how clean and clear the beach area was. There was less coral so it was easier on the feet when swimming.
Prego is an excellent resturant. When I ordered the spagetti with the meat sauce, this is how spagetti is supposed to taste. The richness in flavor, the aroma of the sauce, and the taste will leave a lasting memory.
I would like to see Wi-Fi through out the hotel, but I know they said they were working on it.
Overall, we were both very impressed with the hotel and it's staff. When talking to friends and family on the island, they were impressed that we were staying at the Westin. The locals even mentioned we were staying at the best place on the island. This is a good sign.
November 9, 2012
Rated 4 out of 5 by RICO69 Room Stay
Excellent Staff at the Front Desk
September 23, 2014
Rated 5 out of 5 by APSD Best stay imaginable!
The Westin Resort Guam is a beautiful hotel, in a great location, with an absolutely amazing staff.
I booked this hotel as a surprise birthday/anniversary present for my wife after a long time apart, and these folks outdid themselves helping me make it a special event for her.
From the Reservations Manager working with me for weeks to help find the right price/details and setting up the room perfectly to delight my wife, to the gift shop employee who remembered our daughter's name a day later after only a very brief conversation, to the maid who came back three separate times in one day just to make sure my wife and daughter had everything they needed while I was stuck at work, everyone at the hotel made us feel like part of their family.
I would go out of my way to stay here again if ever on Guam, will recommend the hotel to anyone that asks, and will seek out Westin-brand hotels anywhere else I go just based on this one stay. Thank you!
August 13, 2014
Rated 5 out of 5 by maturedexplorer Great beach hotel
We really enjoyed our stay at the Westin, the staff was very friendly and most helpful. We even met the manager Kayoko who greeted us and made sure we had a pleasant stay.
September 2, 2014