Rated 4 out of 5 by YHJung Vacation optimized Hotels
I visited twice and Guam.
After joining SPG, first visited the Westin Guam.I did not disappoint my expectations.
The satisfaction was higher for the comfortable beds and friendly staff.
The room cleaning was also good.
Pool is a bit small, but it disadvantages
Beach gave satisfaction to me.
It will visit again in February next year.
So excited already.
Again, I hope to give a good memory.
October 19, 2015
Rated 4 out of 5 by ken12356789 great hotel
good hotel and they were very accomadating
September 19, 2015
Rated 3 out of 5 by RoughingIt Property needs updating
This property seems quite old. As soon as we walked in the lobby, we smelt mildew, which was not what I would have expected from a Westin property. While the staff tried to be helpful, this Westin has rules that seem very unfriendly: my friend and I stayed on the executive floor; while another friend stayed on a different floor, but we weren't allowed to bring the other friend as a guest to the executive lounge (although the lounge was not all that attractive, it's a matter of principle that the property should be more hospitable#. We arrived very early in the morning. There was no room ready, but we were told that if there were a room ready for us at 10 am, we'd be charged for 1/2 day #that was a first for me at a property owned by a major chain). I understand that it's not the hotel's fault, but the bus maps were only in Japanese. It would have been helpful to have bi- or multi-lingual bus maps.
August 11, 2015
Rated 5 out of 5 by runmuku extraordinary in our stay !
From the check in to out, we had a very heartwarming service from all stuff. This was the 4th stay. All time, we had a same tender service. So, we thought that this was the hotel 's policy. And the location was good. there were many restaurant to walk able range.
Seaside, there had a reef separated from open sea. So, inside sea was safe for children. There were no waves and no tide. But for adult ,we could see a lot of fish by snorkeling at the reef. It was fun.
I really recommend this hotel to you.
April 27, 2015
Rated 5 out of 5 by BIFF27 Alex is the best
I stayed at the Westin Guam from March 6th 2015-March 25th 2015. I had the pleasure of being helped by the staff on numerous occasions. All of them were extremely courteous and polite. However, I'd like to pay special tribute to Alex; he was the standard of how a staffer should operate. He spent a significant amount of time catering to my specific requests and coming through in expert fashion. Thank you for making my stay wonderful.
April 1, 2015
Rated 5 out of 5 by sthubbar Royal treatment
The whole team at Westin Guam provided us with an excellent stay. SPG recognition was beyond expectation with an upgrade to an executive suite on the 21st floor. The food, both morning and evening at the Royal Beach Club, was tasty and of good variety each day. For each time we had any requests of the staff, they were sure to follow up to make sure we were satisfied.
I highly recommend you visit Guam, and stay at the Westin. The Westin is conveniently located within walking distance of shopping and restaurants, as well as being directly on the beach.
February 23, 2015
Rated 5 out of 5 by MisterGibbs Thank you Guam Westin
Expert, courteous staff planted in the middle of paradise! We are very pleased with the staff. This was definitely a great vacation thanks to you. Keep up the good work. I'll see you again!
February 20, 2015
Rated 5 out of 5 by RICO69 A NIGHT TO REMEMBER
Thank you very much for making our stay a memorable one. To the Royal Beach Club staff and managers.. Awesome Job :-)
February 3, 2015