Rated 1 out of 5 by KFS67 Extremely disappointed, i should have read the other reviews before booking!
I concur with all the other negative reviews of this hotel, for all the same reasons.
Most importantly, the management does not care about ensuring guest satisfaction. You almost get the feeling that they enjoy upsetting SPG members, and are doing it out of spite towards Starwood.
When I booked the hotel, the website indicated there was a lounge, apparently this changed right after I booked, and the lounge is not really a lounge, and does no longer serve breakfast, or any real evening snacks or drinks. However, they should have notified guests who already had booked rooms with expected lounge access. When I checked in and as always asked about lounge, I was told no more lounge, and I did not get complimentary breakfast. I explained this is not what o expected, and front desk staff did not care. I asked for, and spoke to manager, again explained when I booked it was clear to me there was a lounge, and I felt deceived. He just couldn't care, and blamed Starwood and said they had told hotel lounge is too small and they can no longer use it as lounge. I explained how deceived I felt, but no care, even for a SPG Platinum he simple couldn't care, or offer a complimentary breakfast to ensure my satisfaction.
Off I go to the Gym, I was shocked....th Gym is squeezed into a small basement room, with no air conditioning, temperature was 30 degrees Celsius, about 88 Fahrenheit, muggy, and smelly. Equipment is from the 80's, worn out with the seat covers cracked. They even have an old wooden treadmill!!
Anyway, managed to get a work out in, and now I was hungry. But....it was after 9 PM, and no restaurants serve food after 9! Last order was 9PM. So, I look a room service menu, but only 4-5 boring dishes, so i asked about a restaurant walking distance from hotel...there is NONE!! Closest are 15 minutes by taxi, unless you want McDonalds. I asked, isn't it possible to get the kitchen to make a any of the other dishes (not the "late evening" dishes on room service menu which are plain and boring, answer was NO!). By the way, after Mid Night...there is NO room service what so ever...so do not arrive late or get hungry after midnight!
By the way, the room was ok, but when I checked in I think she told me I got an upgrade, corner suite...LOL...it may be a little bit bigger than the usual quite small rooms in Japan, but it definitely wasn't anything near a suite!. The room while ok, is old, and I don't think is the heavenly bed!
Its a shame it is the only Starwood property in Nagoya, but I for sure will not come back to this hotel.
April 30, 2014
Rated 2 out of 5 by Luca74 This is not a Westin
I'm a big fan of Westin and I usually stay there every time I travel. Love the attention to detail and the overall quality of the structures.
Well, in this case this is definitely not what you expect from a Westin.
The rooms are very small (even for Japan) and the furniture looks like the one of a cheap hotel.
Every time in other SPG hotels I find a note from the General Manager, a plate of fruits and plenty of water. And of course full SPG status recognition. Here nothing of the above and only 2 small bottles of water.
Moreover the club lounge is closed for renovation and I have to pay for my breakfast, that normally I get for free. And the quality and variety of the food is very unsatisfactory. When I point this out to the staff they replied that in any case in their club lounge they don't normally serve food!
I think that SPG should review the affiliation of this hotel to the Westin brand.
Overall not satisfactory experience.
August 28, 2014
Rated 4 out of 5 by Ben2012 As close to the castle as it gets
It was my first time staying at this property, and the views of the castle from my room were phenomenal (especially at night). The location of the hotel is good for sightseeing, but a little inconvenient for transportation (however, there is a shuttle bus to the train station).
I had a little trouble during the check-in process, but the staff quickly resolved the issues (especially thanks to Mr. Wakatsuji, front desk manager).
The hotel feels a little dated and in need of a renovation, but other than that everything else is great. Well done!
November 30, 2012
Rated 3 out of 5 by MaximD The hotel does not match the quality.
Cramped room. No wardrobe! No free wi-fi in theroom, nor in the lobby (although in my voucher is written: free wi-fi). There is only free wired internet (but I had a smart phone), and PC's for fee in the business center (fee for 10 minutes, but I do not remember how much). Far from the center (but I known it). Pros: friendly and welcoming staff, a check for visit the fitness center. There is a shuttle bus to Nagoya Station, goes every hour.
March 23, 2013
Rated 4 out of 5 by RayMM1 Nice hotel to in Nagoya
We were upgraded to Twin room with a very nice Nagoya Castle view because of the Gold SPG status. Very impressive as a start! At check-in, the front desk immediately asked us whether we want a 4pm check-out, which is also very surprised!
The room is quite big which we were quite surprised, and bathroom is very Japanese old style which is fine, but not the standard of Westin. The view of Nagoya Castle from the room is breath taking, especially at night with the light-up!
Hotel self-parking is FREE! Such a good deal!
I have to say the gym is quite old and not only accessed by hotel guests. There are also local people there who looked at us as “Alien” when we got in.
April 10, 2012
Rated 3 out of 5 by storms Standard single room
Quality of the room is average business hotel. Ordered room service, felt little bit of smell when took the water served with the food. I was entitled to apply gold SPG membership as a benefit of AMEX membership and applied online. Seemed like still in process and I did not see any benefits with this stay.
September 5, 2013
Rated 4 out of 5 by Ken23 Nice Castle view
Hotel is a bit off downtown but is facing the famous Nagoya Castle. There is shuttle bus runs from hotel to downtown main train station but not very frequent, you can always take a cab ride for around 1200 yen. Had a pleasant walk to the castle and the whole area nearby is peaceful and quiet!
February 28, 2013