Rated 5 out of 5 by JayJaySt Great in All Aspects
It's one of favourite place to stay in Osaka aside from another SPG peer hotels.
The level of service provided, sincerity, and comfort were always there. Location also very close to Umeda Station, nearby there's Yodobashi camera building for electronic goods shopping and around the corner there is JR Osaka and so many place to try the local delicacies.
Definitely will be back very soon to Westin Osaka for the Kansai hospitality!
April 23, 2015
Rated 4 out of 5 by jdmsilver A solid international SPG hotel
For those taking trains, this is a very convenient hotel, located a 10min walk from Osaka station while also offering shuttle bus service to and from the station as well. Osaka station is one station south of Shin-Osaka and can be reached easily on the JR Kyoto line in about 5 minutes.
The station complex is immense and spills into the adjacent high rises which house more shopping and food. You will be overwhelmed by the amount of food and high end shopping available to you within a 10 minute walk of the hotel.
The hotel itself is very clean and goes for an elegant European style. The staff is extremely attentive and seems to be tripping over each other to assist you. When I checked in I had one person lead me to the front desk while another followed, so I had 3 people surrounding me at check-in! Very VIP.
The SPG lounge is a little small, which means it does get crowded at busy times for breakfast or evening cocktails. Again the service is attentive and they are very apologetic if you have to wait to be seated. The selection is standard for breakfast in SPG lounges in Asia and the evening happy hour was nice as well.
As this is the only SPG hotel in Osaka, it has the monopoly on loyal guests and I feel they do their best to put their best foot forward. I do think their rate is a little steep, but the location is prime and the service attentive.
April 15, 2015
Rated 4 out of 5 by Coxy Excellent Service
The hotel whilst looking a little dated is a prime hotel to stay at if you intend to sightsee in the west of Japan. The nearest station, Osaka, is only one station from Shin-Osaka.
The service provided by the staff is excellent across all levels and can't be faulted. The beds are comfortable and bathrooms well appointed. The lounge breakfast whilst small filled my needs.
March 17, 2015
Rated 5 out of 5 by MarcoChang Excellent Service
Clean and comfortable. Responsive and friendly staff.
November 21, 2014
Rated 5 out of 5 by Miyuki Miyuki Ewens
Westin Osaka is one of the best hotels we have stayed in recent years. Not right next to Osaka Station like some other hotels, however there is a shuttle bus for easy access, and surrounded by garden and park, which we found great. Our room had great view of Osaka city, and the room was clean and nicely decorated. Staff was very polite too. We will definitely stay again when we are in Osaka next time.
October 22, 2014
Rated 3 out of 5 by kansaiguy Astonishing Executive Club
The hotel itself is good. The neighbourhood is improving with new trendy cafes. Upgrades are rare. The biggest downside is the astonishing executive club policy. The "happy hour" is literally one hour and includes 1 beverage with the rest being billed. I've never seen a club level lounge with such a stingy or limited policy. Clearly a management decision as the staff were friendly and well prepared.
October 17, 2014
Rated 2 out of 5 by Steven222 Worst Services in SPG hotels
If you don't speak Japanese, DO NOT stay in this hotel. The front desk has zero English skill. And the worse thing is the staff can't even do a simple maths. I feel very disappointed and unhappy that the hotel manager didn't threat the customers as he should be and didn't trust the customer. i will never stay in this poor hotel again.
September 7, 2014
Rated 4 out of 5 by TGJ123 Excellent staff
The staff at the Westin Osaka was the most helpful and respectful staff at any hotel I have stayed at. The concierge was extremely helpful in acquiring sumo tickets for myself and my colleague, and was most helpful getting us directions and train information to view the match.
July 18, 2014