The Westin Osaka

  • 1-1-20 Oyodonaka, Kita-Ku
  • Osaka,
  • Osaka
  • 531-0076
  • Japan
  • Map

Rooms & Rates

Close

Children per Room

This information enables us to identify the rooms that will best accommodate your party and to prepare for your arrival.

See room terms and details for information about rollaway and/or extra person charges.

Rated 3.7 out of 5 by 21 reviewers.
Rated 4 out of 5 by Good standard hotel The Westin Osaka offers a good standard, starting from the spacious lobby and the restaurant on the ground floor, to the large rooms, to the executive lounge, to (particularly appreciated) the courtesy and efficiency of the staff. As platinum guests we received an upgrade to a suite with a nice city view. June 7, 2013
Rated 4 out of 5 by Excellent staff The staff at the Westin Osaka was the most helpful and respectful staff at any hotel I have stayed at. The concierge was extremely helpful in acquiring sumo tickets for myself and my colleague, and was most helpful getting us directions and train information to view the match. July 18, 2014
Rated 4 out of 5 by Warm welcome hotel Westin Osaka great experience starts from warm and friendly welcome by well educated bell service staff. Great treatment to SPG loyal clients. July 16, 2014
Rated 3 out of 5 by Can do better Staff are generally nice but English needs improvement. Their improficiency in English may cause mis-understanding. Ladies Floor is nice with facilities specially designed for ladies, but no in-room safe and iPhone dock provided. Location is a bit inconvenient with the shuttle bus stops running at 10 pm. July 8, 2014
Rated 5 out of 5 by Westin Osaka Great Hotel in a very convenient part of Osaka July 3, 2014
Rated 4 out of 5 by Nice hotel Friendly staff, good central location,excellent facilities . Rooms well equipped. and I want to say thanks to who be concerned with concierge. I was asking about USJ tickets in advance before check in, I just want to know how can i get a tickets, but he did willing to do make a reserve and pick up that for us. I didn't expect anything for that kind of service. that's why i felt satisfaction about his service! ! and all staff always being smiling with recognition about guest. even I don't need to let them know about my room number. anyway, It was pretty good hotel. Many thanks! January 29, 2014
Rated 4 out of 5 by Comfortable stay A 15 minutes walk from the JR Osaka station. There is a shuttle bus between the station and the hotel but it is walkable. A bit far from the main shopping and restaurant area, though. Room was spacious and comfortable but a bit old. Overall a very comfortable stay. June 11, 2014
Rated 5 out of 5 by LOVE this hotel! Other than being in a great location for tons of things that Osaka has to offer...some of our fondest memories in Japan occurred within the Westin Osaka. We had a great meal prepared in front of us at Hanano. To this day, I've never had a better cocktail or better service at a bar than at The Blue Bar. If I go back that woman will hopefully still be there...she was a drink magician...really puts on a show. She looks like a bird flapping her wings while mixing the cocktails. Weird but amazing drinks!! Worth the price of admission...check it out! November 8, 2011
Rated 5 out of 5 by Most relaxing hotel stay recently Each staff was excellent, trying to go an extra mile to meet my needs. They were warm and professional. What more should we expect. The night view of the city from the executive lounge was fantastic and it had a decent selection of appetizers and beverages. The room and hotel facilities were well maintained. Good Platinum recognition. If I were to make just one request, it would be more electric sockets around the writing desk to meet the needs of modern travelers. And the door of the room was slightly noisy when other guests opened/closed their doors. Air pressure? I used to stay nearly 10 years ago but had stopped for some reasons I had to even refer to Starwood customer service. But I was pleasantly surprised this time over the changes that had taken place. I'm glad I chose to go back after all these years. February 24, 2014
Rated 4 out of 5 by A little bit old, but still good The facilities in hotels are a little bit old, but ppl are nice and the bed is great. Also, very close to the station. April 28, 2014
Rated 4 out of 5 by Great staff, amenities, location acceptable Not much in the near vicinity, but complimentary shuttle to Osaka station where it is easily connected to everywhere else. Lack priority checkIn counter for Gold or Platinum members though, and no participation in the Green Choice program. Amenities are acceptable with everything well-stocked. But the most impressive is their attention to details, especially Naka who served us in the Executive Lounge. She was warm, hospitable and remembered all our usual drink requests during evening cocktail hours. Surprisingly she was still on shift the next morning and greeted us by our names. Another staff worth mentioning is Eri from reservations who helped ensured our stay was well taken care of. But sadly, their breakfast selection was quite disappointing. Running out of donuts led to the staff "cutting" donuts into halves and displaying them. Lack of yoghurt, or even the basic cut fruits or even Japanese selection. Choosing to dine at the restaurant meant an additional payment which seemed quite unheard of. March 10, 2014
Rated 2 out of 5 by Very disappointed, does not meet Westin standards While the location is quite good, central near the Osaka station, and the room was quite ok, everything else was a disappointment. While I think the staff is trying to be accommodating, and are nice, their English is quite poor, and they have no empowerment to make sure guests are satisfied. As a Platinum member, or any guest for that matter at a Westin, should be expected that management/staff try to make them feel welcome and go out of their way to at least meet a guests expectation. But everything about the hotel "screams; of greed; Management doesn't care, don't want to make you feel welcome, or ensure that you are satisfied, even for the smallest issues, such as an extra 30-60 minute later check out. Simple Answer, NO SORRY EXTRA CHARGE. The menu, which is a set menu, with a cold buffet combined with a meal from menu, in the restaurant is extremely confusing; shows a Buffet price, but everything seems to be extra charges; soup at buffet extra, if you want a sauce with your meal there is a upgrade charge, most of the main courses carry a added charge...even though it is a set menu. So what at first glance looks as a reasonable set menu price will be extremely expensive at the end. The lounge is ok, the breakfast is simple but fine. But, if you want to upgrade to a more complete buffet breakfast, there is an extra charge. the fitness center is a disappointment, with old equipment. At Westin who prides it self with healthiness and fitness, one expects a nice fitness center with modern equipment. However, I can accept all the nuisances and disappointments, EXCEPT for the careless and inconsiderate attitude of management! Will not visit this hotel again! April 30, 2014
Rated 4 out of 5 by very good services very good services, and room size. just a bit distance from the station/ October 30, 2013
<<prev2