Rated 4 out of 5 by Coxy Excellent Service
The hotel whilst looking a little dated is a prime hotel to stay at if you intend to sightsee in the west of Japan. The nearest station, Osaka, is only one station from Shin-Osaka.
The service provided by the staff is excellent across all levels and can't be faulted. The beds are comfortable and bathrooms well appointed. The lounge breakfast whilst small filled my needs.
March 17, 2015
Rated 5 out of 5 by MarcoChang Excellent Service
Clean and comfortable. Responsive and friendly staff.
November 21, 2014
Rated 5 out of 5 by Miyuki Miyuki Ewens
Westin Osaka is one of the best hotels we have stayed in recent years. Not right next to Osaka Station like some other hotels, however there is a shuttle bus for easy access, and surrounded by garden and park, which we found great. Our room had great view of Osaka city, and the room was clean and nicely decorated. Staff was very polite too. We will definitely stay again when we are in Osaka next time.
October 22, 2014
Rated 3 out of 5 by kansaiguy Astonishing Executive Club
The hotel itself is good. The neighbourhood is improving with new trendy cafes. Upgrades are rare. The biggest downside is the astonishing executive club policy. The "happy hour" is literally one hour and includes 1 beverage with the rest being billed. I've never seen a club level lounge with such a stingy or limited policy. Clearly a management decision as the staff were friendly and well prepared.
October 17, 2014
Rated 2 out of 5 by Steven222 Worst Services in SPG hotels
If you don't speak Japanese, DO NOT stay in this hotel. The front desk has zero English skill. And the worse thing is the staff can't even do a simple maths. I feel very disappointed and unhappy that the hotel manager didn't threat the customers as he should be and didn't trust the customer. i will never stay in this poor hotel again.
September 7, 2014
Rated 4 out of 5 by TGJ123 Excellent staff
The staff at the Westin Osaka was the most helpful and respectful staff at any hotel I have stayed at. The concierge was extremely helpful in acquiring sumo tickets for myself and my colleague, and was most helpful getting us directions and train information to view the match.
July 18, 2014
Rated 4 out of 5 by 55Masa Warm welcome hotel
Westin Osaka great experience starts from warm and friendly welcome by well educated bell service staff. Great treatment to SPG loyal clients.
July 16, 2014
Rated 4 out of 5 by kansaiguy Good, almost great hotel
I stay in Osaka hotels often and stay here five or six times a year. The rooms are nice, the location is good for doing work on site. Plan on taking the bus to the station or using taxis but the fare is cheap. Platinum upgrades are hit and miss here but the suites are quite nice when you get the upgrade. The two things I would change are free access to the gym for platinum members and including the breakfast for platinum members. You can pay a small upcharge to enjoy the full breakfast but the experience would be much better if it was included as a benefit as in other spy properties.
July 10, 2014